1. Matakuliah : G1184 Travel Management Tahun : 2005 Pertemuan ke-: 9-10 Chapter 3 (Power Point 9.1) Pokok Bahasan: The Business of Tour Operations Materi:  The Tour Operations Product  Features of the Tour Operator’s Product  The Main Categories of Tour Operator  The Relationship Between Tour Operators and Travel Agencies  Direct Sell Tour Operations  Setting Up a Tour Operating Company  The Marketplace for Tour Operations  The Tour Operating Company

2. Learning Outcomes Chapter 3 (Power Point 9.2) Pada akhir pertemuan ke-10, diharapkan mahasiswa akan mampu : menjelaskan tentang 3 elemen penting dalam package holiday: transport, accommodation,transfer (TIK 10) memberikan argumentasi bahwa produk tour operator bersifat: intangible, discretionary, heterogenous, perishable, inseparable (TIK 11) membedakan overseas operators dengan domestic tour operators, incoming tour operators atau specialist (TIK 12) Menjelaskan beberapa hubungan antara tour operator dengan travel agency (TIK 13) menjelaskan mengenai direct sales dari tour operator (TIK 14) men-design suatu perusahaan tour operating (TIK 15) membandingkan praktek monopoly dengan oligopoly (TIK 16) Mengklasifikasi tugas-tugas dari berbagai departments dalam suatu tour operating company (TIK 17)

3. (Power Point 9.3) Definition of ‘Tour Operator’ A ‘tour operator’ is: a person or company who purchases the different items that make up an inclusive holiday in bulk, combines them together to produce package holidays and then sells the final products to the public either directly or through travel agencies

4. (Power Point 9.4) Features of Tour Operator’s Product 1. Intangible 2. Discretionary 3. Heterogenous 4. Perishable 5. Inseparable

5. (Power Point 9.5) A package holiday is made up of: transport (flights, ferry crossings, etc.) accommodation (rooms in hotels, self-catering apartments, etc.) transfers (coach, taxi, etc.)

6. (Power Point 9.6) Book a hotel room from a travel agency / tour operator is advantageous, because: - book to stay in a hotel could be an expensive mistake - get to the hotel will be as pain-free as possible - book the same hotel is more cheaply than on his own

7. (Power Point 9.7) Transport involves: a seat on a charter/scheduled aeroplane a place on a ferry, hovercraft, hydrofoil/catamaran a berth/cabin in a cruise ship a seat on a train a seat on a coach a hired car

8. (Power Point 9.8) Transport is also a crucial part of: Cruises Coach tours Luxury train trips Safaris Self-drive holidays Cycling tours Boating holidays Motorhome holidays Horse-drawn caravan holidays

9. (Power Point 10.1) Accommodation involves: a room in a hotel, guesthouse, bed and breakfast a self-catering apartment or villa a cabin in a holiday camp a space for a tent or in a pre-erected tent a berth in a caravan a room in a chalet or hostel

10. (Power Point 10.2) Hotel prices are usually based on two people sharing a room, with supplements for any of all of the following: - sea, lake/mountain views - balconies - terraces of patios - private baths or showers - single occupancy - suites - air conditioning

11. (Power Point 10.3) Three kinds of restaurants’ menus: 1. a la carte menu 2. table d’hote / set menu 3. buffee

12. (Power Point 10.4) Types of accommodation: - hotels - motels - guesthouses/pensions - game lodges - inns - Greek tavernas - hostels - paradores/pousadas

13. (Power Point 10.5) Difficulties met by small/new tour operators while competing with mass-market operators: Difficulty in finding bound coverage at an affordable price Problems in persuading the operator-owned multiple travel agencies to rack brochures Extra cost of override commission to agencies who prepare to stock brochures Cost of buying necessary currencies forward Impossibility of matching/undercutting the big operators’ discounts and still making a profit

14. (Power Point 10.6) TM 7 Indonesia’s Visa On Arrival (1) 1. Indonesia has regulated a new entry visa (visa on arrival), when was it started to be applied? (individual assignment, to be submitted on the 11 th session)

15. (Power Point 10.7) TM 7 Indonesia’s Visa On Arrival (2) 2. How much is the fee of ‘Visa on Arrival’ for 5 days’ stay? (individual assignment, to be submitted on the 11 th session)

16. (Power Point 10.8) TM 7 Indonesia’s Visa On Arrival (3) 3. Which 11 country citizens receive a 30 days entry visa free of charge? ( individual assignment, to be submitted on the 11 th session)