1. Matakuliah : G1184 Travel Management Tahun : 2005 Pertemuan ke-: 6 Chapter 2 (Power Point 6.1) Pokok Bahasan: Intermediaries Materi:  How to Find a Good Travel Agent?  How to Find a Good Tour Operator?

2. Learning Outcomes Pertemuan ke-6 (Power Point 6.2) Pada akhir pertemuan ke 6, diharapkan mahasiswa akan mampu : menerangkan syarat-syarat menjadi travel agent yang baik (TIK 8) menjelaskan syarat-syarat menjadi tour operator yang baik (TIK 9)

3. (Power Point 6.3) The primary task of travel agents: to supply the public with travel services

4. (Power Point 6.4) The primary task of tour operators: to provide a combination of transportation and accommodation which makes the purchase price atractive to holidaymakers

5. (Power Point 6.5) Tour Manager: the one who accompanies holidaymakers throughout the whole journey in order to oversee arrangements

6. (Power Point 6.6) A good travel agent: -Is experienced -Is knowledgeable about the trips -Is skillful at using computer reservation systems -Has the latest technology -Has a 24-hour phone line -Protects customers’ deposits -Speaks directly with customers -Has a good company’s history -Is close to customers’ home -Is paid only when tickets are in customers’ hands

7. (Power Point 6.7) A good tour operator: -Is long in the business -Runs his own trips -Employs experienced guides -Has president who is involved in field research -Carries liability insurance -Protects customers’ deposits -Can provide 2 or 3 client references -Gives specifics -Sends information in writing -Provides names of hotels, airlines, and other companies used -Provides details of trips’ costs

8. (Power Point 6.8) Most people find a travel agent like through word of mouth