1. Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia

2. 9-1-1 vs. Non-Emergency  What is the difference between a 9-1-1 call and a non-emergency call? ANI/ALI Mapping Capabilities  Your job remains the same: Obtain Pertinent Information, Deliver Quality Customer Service, Document Accurate Information in Case Comments, etc.

3. Performance Objectives  Analyze the parts of the ANI/ALI screen  Understand the difference between landline, cell phone, and VoIP technology  Identify how different call types will plot on a 9-1-1 map

4. What is ANI/ALI?  “Super-Duper Caller ID Screen”  MSAG Database  Cell Tower Routing/Programming

5. Landline ANI/ALI Display

9. Cell Phone ANI/ALI Display

16. VoIP ANI/ALI Display

19. Mapping Display

20. Putting It All Together  Emily’s Thought Process/Flow Chart Phone Rings 9-1-1Non-Emerg Process Call LandlineWireless Process Call WPH1WPH2 Retransmit Process Call

21. Questions? Emily Garcia Pinal County Administrator (9-1-1/Training) 520-866-5119 Emily.garcia@pinalcountyaz.gov

22. Resources  Pinal County Sheriff’s Office Communications Special Orders  Pinal County 9-1-1 Office Policies and Procedures  State of Arizona 9-1-1 Office