2. MEDICAL CARE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Medical Community

3. 2 CONFIRM-IT and CONFIRM-IT2 are advanced appointment confirmation products designed for small to medium businesses. Their unique design allow them to pay for themselves in a matter of days! They both provide appointment reminders while CONFIRM-IT offers a calendar to provide appointment booking and CONFIRM-IT2 interfaces with existing scheduling packages.

4. 3 Confirm-IT/2 Medical Care Confirm-IT is an easy-to- use, robust appointment booking and confirmation system developed to increase productivity

5. 4 Dental Optometry General Medicine Confirm-IT/2 Medical Care Therapeutic Chiropractic Confirm-IT addresses many Medical office environments

6. 5 50% of ALL NO-SHOWS for appointments occur because they are simply forgotten Confirm-IT/2 Medical Care This is LOST REVENUE! Yes, they will reschedule their appointment but your billable time is lost!

7. 6 Confirm-IT allows medical offices to increase efficiency and professionalism resulting in TOTAL PATIENT CARE Confirm-IT/2 Medical Care Do you overbook today to make up for No-Shows? This results in unhappy patients sitting in your waiting room.

8. 7 Confirm-IT can remind patients of their appointment by a telephone call, email, text message or ALL THREE! Confirm-IT/2 Medical Care

9. 8 Reduces Missed Appointments What Confirm-IT/2 Does

10. 9 Replaces Costly & Ineffective Reminder Cards & Phone Calls What Confirm-IT/2 Does

11. 10 Builds a Patient Database What Confirm-IT/2 Does

12. 11 Eliminates Old Unreliable Approaches What Confirm-IT/2 Does

13. 12 Tracks Performance By Appointments By Patients By Procedures By Providers What Confirm-IT/2 Does Only with Confirm-IT

14. 13 Contacts Overdue Patients What Confirm-IT/2 Does

15. 14 Provides Live Service (if connected to telephone system-dial 0 to reschedule now) Creates Patient Profile Cancels Appointments Provides Programmable Appt Reminder-per patient Generates Employee Work Schedule Creates Appointment Notes What Confirm-IT/2 Does What Else Confirm-IT/2 Does Only with Confirm-IT

16. 15 Increases REVENUES! T H E B O T T O M L I N E ! What Confirm-IT/2 Does

17. 16 Confirm-ITs Client software resides on one or more of your existing PCs Confirm-IT Calendar works with Windows 2000, XP and Vista And Confirm-ITs Server Hardware does the rest of the work in the equipment room How Confirm-IT/2 Works

18. 17 Confirm-IT Click here to advance to the Confirm-IT only slides (if you want to know more about Confirm-Its calendar) Confirm-IT2 Click here to advance to the Confirm-IT2 only slides (if you already have existing scheduling software)

19. 18

20. 19 Provides a Working Calendar What Confirm-IT Does

21. 20 Using Confirm-IT Programming Confirm-ITs calendar is easy with the 10 page setup Wizard

22. 21 Using Confirm-IT Tell Confirm-IT the hours and days youre open

23. 22 Enter your employees with the days and hours they work (numerous calendar views can be programmed) Using Confirm-IT

24. 23 Using Confirm-IT All of your procedures get entered and are identified by an unique color along with the procedure duration (adjustable per appointment)

25. 24 Now youre ready to open Confirm-ITs calendar and begin booking appointments

26. 25 Heres a 1 day calendar view with appointments booked under the appropriate doctor

27. 26 Heres a 2 day calendar view with appointments booked under the appropriate doctor

28. 27 Heres a 4 day calendar view with appointments booked for 1 doctor

29. 28 Confirm-ITs reports are extremely helpful in telling you how your business is doing

30. 29 See how many Biopsies the office did last week or all year. See which doctor is the busiest or see which patient saw you the most last month…its all so easy

31. 30 The Patient Manager database stores all of the important information about your patients Click on the Advanced Tab for more features

32. 31 The Calendar offers many programmable options to tailor Confirm-IT to your needs.

33. 32 When a patient calls in, just click on an available appointment under the requested doctor.

34. 33 An appointment box will open. Enter the first OR last name, OR address, OR zip code OR telelphone number. Confirm-IT will search your database and automatically enter all of the patients information. Now enter the relevant appointment information Click Save and the appointment is booked

35. 34 Click on the Advanced Tab to view additional patient features. The Re-Schedule Reminder notifies the patient when its time to make another appointment. You set when (1 week, 20 days, 6 months), its your choice.

36. 35 Dr. Brown just found out he has to be at the hospital tomorrow. No problem, simply tell Confirm-IT to cancel his appointments 1-Select the date 2-Click on Dr. Brown 3-Click activate

37. 36 Office Confirmed Home Confirmed Confirmed Email Cell Confirmed Text Msg Confirmed Callouts Begin From: The Health Care Specialists-You have a appointment May 15 at 5:00PM. To cancel please call the office at (212) 555- 1212. Thank you. How Confirm-IT Works Appointments Booked

38. 37 How Confirm-IT Works Icons appear in each appointment box and tell you the status and type of confirmation Move your cursor over an appointment box to see additional information

39. 38 Click here to resume the presentation Confirm-IT2 Click here to advance to the Confirm-IT2 only slides (you already have an existing scheduling software)

40. 39

41. 40 There are many commercially available appointment scheduling software applications being used today. Each of these applications must have some type of Database where the appointment information is stored. Most applications have the ability to share this Database information. How Confirm-IT2 Works

42. 41 Confirm-IT2 only needs non-confidential appointment related information such as Appointment Date and Time, First Name, Last Name, Phone Number, Email. How Confirm-IT2 Works

43. 42 Confirm-IT2 actually builds its own internal Database based on the imported appointment related information. How Confirm-IT2 Works

44. 43 How Confirm-IT2 Works Manually or Automatically imports scheduled appointments data from popular file formats: Comma Separated Data File (CSV) Spreadsheet File (Excel, Fox Pro, Paradox) Structured ODBC Database (Access etc.)

45. 44 On the existing scheduling system software, Jill books an Appointment: Mary Jones 7/25/08 9:00 am Mary Jones 7/25/08 9:00 am Any new appointments or changes since the last time I checked? Mary Jones 7/25/08 9:00 am Sue Hunt 10/30/08 10:30 am Joe Smith 10/30/08 1:00 pm Mary Jones 10/25/08 9:00 am Local Area Network LAN of Office Todays date is 7/18/08 so dont send a reminder to Mary until 7/24 (one day before her appointment) Appointments File Appointment File containing First Name, Last Name Appointment Date and Time Phone Number, Email, Cell etc. Confirm-IT2 Server Typical Business Operation With Confirm-IT2 How Confirm-IT2 Works

46. 45 07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones mjones@aol.commjones@aol.com 07/24/2008 10:01 AM 07/25/2008 09:00 AM Mary Jones (203) 366-4242 Thursday July 24, 2008 11:05 AM 07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM 07/24/2008 10:00 AM 07/23/2008 10:09 AM 07/24/2008 09:30 AM 07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM 07/24/2008 10:00 AM 07/23/2008 10:06 AM 07/24/2008 09:30 AM 07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM 07/24/2008 10:00 AM 07/23/2008 10:03 AM 07/24/2008 09:30 AM 07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM 07/24/2008 10:00 AM 07/23/2008 10:00 AM 07/24/2008 09:30 AM How Confirm-IT2 Works Phone/Email reminders to Mary are shown on Jills main screen Todays reminders are shown in Bold in Date/Time Confirmed

47. 46 Appointments Booked Office Confirmed Home Confirmed Confirmed Email Cell Confirmed Text Msg Confirmed Callouts Begin How Confirm-IT2 Works

48. 47 Click here to resume the presentation

49. 48 When Confirming Appts Confirm-IT Can detect Busy, No Answer, Answering Machine/Voice Mail-plays appropriate message Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) or just a reminder call Confirmation Report Calendar Icons How Confirm-IT/2 Works Only with Confirm-IT

50. 49 Sample Messages Appointment Confirmation Message Hello, this is Office Name calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at Phone Number to reschedule, thank you. Appointment Confirmation Email/Text Message Subject: [Office Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number], thank you How Confirm-IT/2 Works The messages can be recorded by you so they are in your voice, not a computer. Only the date and time are inserted by Confirm-IT.

51. 50 Confirm-IT Messages 1. Appointment Confirmation 2. Appointment Cancellation 3. Birthday 4. Office Closed Entire Business One Servce Provider 5. Inactive 6. Appointment Re-Schedule How Confirm-IT/2 Works

52. 51 Each type of Callout has its own programmable options

53. 52 Confirm-IT/2 Payback OK, LETS ASSUME…… 1. CI avoids just 2 missed Appointments/week 2. Each Appt is for just $ 100.00 in charges 4. 52 weeks/year $ 200.00 3. 2 Appoinments $ 100.00 = $ 200.00 week Confirm-IT saved you over $10,000.00 in just the 1 st year!

54. 53 Confirm-IT/2 Payback This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards!

55. 54 PHONE CALL COSTS # of reminder calls made (# calls made x 2 minutes/call) 60 min x hourly wage Daily Monthly Annually _______ $______ Confirm-IT/2 Payback Could COST you over $ 5,000.00 every year!

56. 55 REMINDER CARD COSTS Total # mailers Sent Cost per piece/mailers=$.42 Assumptions: 20 cents postage per card 5 cents printing per card salary @ 60 cards/hr= $.17/card Daily Monthly Annually ______ _______ $______ Confirm-IT/2 Payback Could COST you over $ 6,500.00 every year!

57. 56 Confirm-IT/2 Payback Or compare it to companies that just make the calls for you from a remote location and charge on a per confirmation call basis. 20 cents X 50 calls/day X 6 days/week X 52 weeks/year = $ 3,120.00 every year!

58. 57 Confirm-IT/2 Payback Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line.

59. 58 Confirm-IT Total Savings Phone Calls Reminder Cards No-Shows Total Savings Confirm-IT Price installed PAYBACK PERIOD (savings/costs) Daily Monthly Annually ______ Months $______ $_________ Confirm-IT/2 Payback

60. 59 Confirm-IT/2 was designed and developed by CTL, a 17 year veteran and leader in the Telecommunications, Software Development, Interactive Voice Response & Voice Mail fields. There are over 75,000 CTL products installed worldwide. Confirm-IT/2 Wrap-Up Confirm-IT/2 Wrap-Up

61. 60 Confirms Patient Appointments Tracks what youre doing Contacts Overdue Patients Builds Patient Profile Generates Work Schedule Live Service to reschedule Increases Your Professionlism, Efficiency and Productivity Confirm-IT/2 Wrap-Up Confirm-IT/2 Wrap-Up

62. 61 Remote Access Notification to patients and employees Frees up your staffs time Reminds patients to make appointment Fantastic Payback Model! EASY TO USE Confirm-IT/2 Wrap-Up Confirm-IT/2 Wrap-Up

63. 62 Confirm-IT and Confirm- IT2 automatically and professionally remind your patients of their appointment virtually ANYTIME, ANYWHERE

64. 63 CTL Inc. 375 Bridgeport Ave Shelton, CT 06484 203-925-4266 www.ctlinc.com