Presentation on theme: "1 An advanced, powerful appointment booking & confirmation tool …….designed to streamline and automate todays business. An advanced, NON calendar-based."— Presentation transcript:
1 An advanced, powerful appointment booking & confirmation tool …….designed to streamline and automate todays business. An advanced, NON calendar-based appointment confirmation tool …….designed to increase business efficiency.
2 CONFIRM-IT and CONFIRM-IT2 are advanced appointment confirmation products designed for small to medium businesses (IVR-based). Both products unique design allow them to pay for themselves in less than 1 year! CONFIRM-IT offers a calendar to provide appointment booking while CONFIRM-IT2 interfaces with customers existing scheduling packages to provide appointment reminders. Here is their story……..
3 What is Confirm-IT/2? Confirm-IT/2 are easy- to-use, robust appointment booking and confirmation tools developed to increase PRODUCTIVITY
4 Why Sell Confirm-IT/2? Because 50% of ALL NO-SHOWS for appointments occur because they are forgotten………. =LO$T REVENUE
5 Confirm-IT/2 allows businesses to increase their efficiency and professionalism resulting in TOTAL customer or patient care. Why Sell Confirm-IT/2?
6 Confirm-IT/2 can remind customers/patients of their appointment by a telephone call, email, text message or all three! Why Sell Confirm-IT/2?
8 Replace Costly & Ineffective Reminder Cards & Phone Calls What Can they Do?
9 Eliminate Old Unreliable Approaches What Can they Do?
10 Build a Customer/Patient Database What Can they Do?
11 Track Performance What Can they Do? By Appointments By Procedures By Providers By Customers or Patients
12 Contact Idle and Inactive Customers/Patients What Can they Do?
13 Provide Live Service (if connected to tel. system- dial 0 to reschedule now) Create Customer/Patient Profile Create Appointment Notes Generate Employee Work Schedule Cancel Appointments What What Else Can they Do?
14 What Confirm-IT/2 Do! Increase BUSINESS! A N D T H A T S T H E B O T T O M L I N E !
15 Target Markets Both Confirm-IT products address a wide array of vertical markets. There are 6 unique software packages for Confirm-IT & 3 for Confirm-IT2. They have been designed to address numerous markets and opportunities. You most likely have customers and prospects in many of these sectors today. The Applications are:
16 CI/2 Applications MEDICAL CARE MEDICAL CARE MEDICA Dental Optometry Medical
17 CI/2 Applications ANIMAL CARE ANIMAL CARE ANIMAL C Grooming Veterinary Kennel
18 CI/2 Applications SERVICE SERVICE SERVICE SERVICE S Food Delivery SERVICE SERVICE SERVICE SERVICE S Repair Restaurant SMB Delivery
19 Confirm-IT Applications PERSONAL CARE PERSONAL CARE PERS Hair Nail Massage Fitness Spa Tanning PERSONAL CARE PERSONAL CARE PERS
20 Confirm-IT Applications LEISURE LEISURE LEISURE LEISURE L Upscale Dining LEISURE LEISURE LEISURE LEISURE L Resort Private Club
21 Confirm-IT Applications BUSINESS BUSINESS BUSINESS BUSINE Utility SMB BUSINESS BUSINESS BUSINESS BUSINE Accounting
25 BOOKING AN APPOINTMENT Click on an available timeslot under the provider you want Click on Save and the appointment is booked
26 How Confirm-IT Works Appointments Booked Office Confirmed Home Confirmed Confirmed Email Cell Confirmed Text Msg Confirmed Callouts Begin From: The Monterey Health Club-You have a court time reserved on Thursday, June 15 at 5:00PM. To cancel please call (212) 555- 1212. Thank you.
28 There are many commercially available appointment scheduling software applications being used today. Each of these applications must have some type of Database where the appointment information is stored. Most applications have the ability to share this Database information. How Confirm-IT2 Works
29 Confirm-IT2 only needs non-confidential appointment related information such as Appointment Date and Time, First Name, Last Name, Phone Number, Email. How Confirm-IT2 Works
30 Confirm-IT2 actually builds its own internal Database based on the imported appointment related information. How Confirm-IT2 Works
31 How Confirm-IT2 Works Manually or Automatically imports scheduled appointments data from popular file formats: Comma Separated Data File (CSV) Spreadsheet File (Excel, Fox Pro, Paradox) Structured ODBC Database (Access etc.)
32 On the existing scheduling system software, Jill books an Appointment: Mary Jones 7/25/08 9:00 am Mary Jones 7/25/08 9:00 am Any new appointments or changes since the last time I checked? Mary Jones 7/25/08 9:00 am Sue Hunt 10/30/08 10:30 am Joe Smith 10/30/08 1:00 pm Mary Jones 10/25/08 9:00 am Local Area Network LAN of Office Todays date is 7/18/08 so dont send a reminder to Mary until 7/24 (one day before her appointment) Appointments File Appointment File containing First Name, Last Name Appointment Date and Time Phone Number, Email, Cell etc. Confirm-IT2 Server Typical Business Operation With Confirm-IT2 How Confirm-IT2 Works
33 07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones firstname.lastname@example.org@aol.com 07/24/2008 10:01 AM 07/25/2008 09:00 AM Mary Jones (203) 366-4242 Thursday July 24, 2008 11:05 AM 07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM 07/24/2008 10:00 AM 07/23/2008 10:09 AM 07/24/2008 09:30 AM 07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM 07/24/2008 10:00 AM 07/23/2008 10:06 AM 07/24/2008 09:30 AM 07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM 07/24/2008 10:00 AM 07/23/2008 10:03 AM 07/24/2008 09:30 AM 07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM 07/24/2008 10:00 AM 07/23/2008 10:00 AM 07/24/2008 09:30 AM How Confirm-IT2 Works Phone/Email reminders to Mary are shown on Jills main screen Todays reminders are shown in Bold in Date/Time Confirmed
34 Appointments Booked Office Confirmed Home Confirmed Confirmed Email Cell Confirmed Text Msg Confirmed Callouts Begin How Confirm-IT2 Works
35 When Confirming Appts Can detect Busy, No Anwser, Answering Machine/Voice Mail-plays appropriate Message Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) 4 port Dialogic Card (Multi-line & Quality Approach) Confirmation Report Calendar Icons How Confirm-IT/2 Work
36 MESSAGES 1. Appointment Confirmation Greeting 2. Appointment Cancellation Greeting 3. Birthday Greeting 4. Business Closed Greeting Entire Business One Provider 5. Inactive How Confirm-IT/2 Work
37 MESSAGES 7. Appointment Re-Schedule 8. Notify NOW 9. Date Appointment 10. Range Appointment 11. Programmable (Future) 12. Text to Speech (can speak name, provider & service-Future How Confirm-IT/2 Work
39 How Confirm-IT/2 Work Sample Messages Appointment Confirmation Message Hello, this is [Business Name] calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at Phone Number to reschedule, thank you. Appointment Confirmation Email/Text Message Subject: [Business Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number],thank you
40 How Confirm-IT/2 Work Confirm-IT/2 consist of two components; (1) Client software (the calendar) which must reside on a customer provided PC Windows 2000 VISTA Windows XP
41 How Confirm-IT/2 Work (2) Server software which can reside on Confirm-ITs own hardware OR on a NEC DFx Voice Mail.
42 How things connect… Customer Provided PC with Confirm-IT/CI2 Software CO Lines Router Ethernet High Speed Internet Service to ISP WAN Confirm-IT/CI2 Server To make telephone reminders To make email/text message reminders How Confirm-IT/2 Work
44 CTL provides additional Professional Services to eliminate any installation or maintenance concerns you may have. Installation
45 Because both Confirm-IT and Confirm-IT2 reduce missed appointments, their payback literally occurs in days! The Payback Model
46 The Payback Model OK, LETS ASSUME…… 1. CI/2 avoids just 2 missed Appointments/week 2. Each Appointment cost is $ 100.00 4. $ 200.00 X 52 weeks = $ 10,400.00 3. 2 Appoinments $ 100.00 = $ 200.00 week CI/CI2 saved over $ 10,000.00 in the 1 st year alone!
47 This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards! The Payback Model
48 PHONE CALL COSTS # of reminder calls made (# calls made x 2 minutes/call) 60 min x hourly wage Daily Monthly Annually _______ $______ Could easily COST you over $ 5,000.00 annually! The Payback Model Have your own staff make the calls
49 REMINDER CARD COSTS Total # mailers Sent Cost per piece/mailers=$.42 Assumptions: 20 cents postage per card 5 cents printing per card salary @ 60 cards/hr= $.17/card Daily Monthly Annually ______ _______ $______ Could COST you over $ 6,500.00 every year! The Payback Model Have your own staff send mailers
50 Or compare it to companies that just make the calls for you from a remote location and charge on a per confirmation call basis. 20 cents X 100 calls/day X 6 days/week X 52 weeks/year = $ 6,240.00 EVERY year! The Payback Model
51 Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line. The Payback Model
52 Phone Calls Reminder Cards No-Shows Total Savings Confirm-IT Price installed PAYBACK PERIOD (savings/costs) Daily Monthly Annually ______ Months $______ $_________ The Payback Model
53 REVIEW SIMPLE, PRACTICAL, AFFORDABLE 9 Great Apps CTL will help you! Compliments your target markets…and your base Builds Customer Profile