1. ODD ONE OUT ? B A C D E

2. Learning If you make an effort to look at things in different ways, you can come up with a different answers. Unfortunately, in education we are so trained to stop looking for another answer as soon as we have found one.

3. COWS DONT GIVE MILK

4. WE ALL LEARN IN 3 rd CLASS THAT COWS GIVE MILK WELL, IT IS NOT TRUE.. IT IS TO BE EXTRACTED, THAT TOO DROP BY DROP THIS WE SHOULD RELATE TO OUR PERFORMANCE OUR SUCCESS WE ALL LEARN IN 3 rd CLASS THAT COWS GIVE MILK WELL, IT IS NOT TRUE.. IT IS TO BE EXTRACTED, THAT TOO DROP BY DROP THIS WE SHOULD RELATE TO OUR PERFORMANCE OUR SUCCESS

6. TANGIBLEINTANGIBLE MILE SUR MERA TUMHARA

7. Today Tomorrow CurrentRealityHighPerformance Transformation

8. R X…………. STRATEGIES Influence Involve & Implement Institutionalise

9. Influence …. Minds…….. Hearts………………… Attitude…………………………….

10. Involve & Implement Not one but several initiatives at one time Not only the one or two or three persons, but as many as possible….. Total Employee Involvement

11. Institutionalise a habit…… a culture…. a way of life ……...

12. T QM KAIZEN ISO 9000 5S FOCUS TEAMS POKA-YOKE T P M ISO14000 BENCH MARKING SPCSIX SIGMA TQM IS A PHILOSOPHY

13. DEFINITION OF TQM TO PUT IT IN SIMPLE WORDS... IT IS AN ORGANISATION WIDE COMMITMENT TO DO RIGHT THINGS RIGHT AND STRIVE FOR CONTINIOUS IMPROVEMENT IN PERFORMANCE.

14. TWO MAIN OBJECTIVES OF TQM 1.EMPLOYEE SATISFACTION 2.CUSTOMER SATISFACTION

15. TQM means C H A N G E CHANGE FOR BETTER If We do not change, See what happens C H A N G ETQM means C H A N G E CHANGE FOR BETTER If We do not change, See what happens C H A N G E

16. On earth, there is nothing greater than MAN. In man, there is nothing greater than MIND

17. THE PROCESS OF CHANGE ORGANIZATIONAL SUCCESS SHARE OF MIND SHARE OF MARKET INTERNALEXTERNAL

18. TQM means WE SHOULD Appreciate Accept CHANGES Adopt To help improve our SYSTEMS PRACTICES PERFORMANCE TQM means WE SHOULD Appreciate Accept CHANGES Adopt To help improve our SYSTEMS PRACTICES PERFORMANCE

19. C H A N G E …….? K - Knowledge A - Attitude S - Skills H - Habits

20. SOUL SEARCHING........ TO BE A WINNER TO BE A WINNER What should we START doing ?What should we START doing ? What should we STOP doing ?What should we STOP doing ? What should we DO DIFFERENTLY ?What should we DO DIFFERENTLY ?

21. FOUR PRE-REQUISITIES FOR SUCCESSFUL CHANGE & IMPROVEMENT SUCCESSFUL CHANGE & IMPROVEMENT PRESSUREFORCHANGE A CLEAR SHARED VISION CAPACITY FOR CHANGEACTIONABLEFIRSTSTEPS CHANGE CHANGE +++= X X X X LOWPRIORITYLITTLEACTIONFASTSTARTFIZZ..LESOUT ANXIETY FRUSTRATION HAPAZARD EFFORTS, FALSE START

22. EMPTY THE CUP THE GREATEST DIFFICULTY IN THE WORLD IS NOT FOR PEOPLE TO ACCEPT NEW IDEAS BUT TO MAKE THEM FORGET OLD IDEAS THE GREATEST DIFFICULTY IN THE WORLD IS NOT FOR PEOPLE TO ACCEPT NEW IDEAS BUT TO MAKE THEM FORGET OLD IDEAS CREATE THAT CHANGE

23. T.Q.M MEANS RIGHT FIRST TIME

24. You Cannot Say…. 80%, 90%, 99%..is OK I am doing well, 6 mistakes / errors in a week is accepted I used to make 10, but now I make 6

25. T.Q.M MEANS BUILDING PROACTIVE CULTURE

26. We are normally reactive, not proactive….. - List the type of problems we may confront in next 3 months - Create another list of likely problems, we need to overcome in 6,12,18,24 months….

27. T.Q.M MEANS COLOURFUL IMPROVEMENTS

28. Making our work easier,better & faster Reducing delays,downtime,lead times Reducing errors,reworks,rejections,waste Saving efforts,time and money Good Housekeeping Increasing productivity Developing good work environment

29. Commitment It is an essential element of TQM. It must be at every level. It is a duty,an obligation and a responsibility to make TQM work. It is nothing but doing what you say you will do and involving others in process.

30. Not being committed is reflected in : - Talking..not doing - Finding 10 excuses - Blaming others - Assuming others will do first - TQM is not for me

31. T.Q.M IS EVERYONES JOB