1. Teaching Business Intelligence Paul Hawking Victoria University

2. 2 Why BI?

3. 3 Why Not BI? Motivation Tools Resources

4. 4 Corporate Performance Management How is my company performing? BI Competency Centre How do I implement BI best practices across the enterprise? Data Quality What are the best practices to ensure data quality? ArchitectureExtraction Transformation Loading Query Development Performance What objects do I need to create in my BI environment? How do I load and integrate data from different source systems? How do I build efficient queries? How can I improve the performance of my BI environment? Mobile BI How can I make my BI mobile? Implementation How to best implement BI in my company.

5. 5

6. 6 Strategy and Business Processes

7. 7 Business Process Elements Organisational Units Sales Area Distribution Channel Transactions Sales Order Creation Goods Issue Data Master Data Customer Material Transactional Data Sales Quantity Sales Price Process Indicator

8. 8

9. 9 Strategic Success – Tetra Pak Tools People Process Performance

10. 10

11. 11 The Result: Workers Lose Productivity from Inadequate Information Access Source: Economist, ‘Enterprise Knowledge Workers Study; November, 2007 54% Lose Productivity Other effects: 47% Make Flawed Decisions 45% Lose Competitive Agility

12. 12 Growing Importance of Business Intelligence

13. 13 Top 10 Business and Technology Priorities in 2010 RankingTop 10 Technology PrioritiesRanking 2008 1Virtualization3 2Cloud computing 3Web 2.0 4Networking, voice and data communications 7 5Business Intelligence1 6Mobile technologies 7Data/document management and storage 9 8Service-oriented applications and architecture 10 9Security technologies5 10IT management Source: Gartner EXP (January 2010)

14. 14 Business Intelligence Process

15. 15 Information Systems To Support Decision Making

16. 16 SAP Business Objects Business Intelligence

17. 17 Business Intelligence Platform

18. 18 Business Drivers and Target Groups

19. 19 Business Drivers and Target Groups Reporting Tools for Different User Groups

20. 20 Business Drivers and Target Groups Reporting Tools for Different User Groups

21. 21 Crystal Reports Proven standard for report design Used by more than over 500 major software vendors Sophisticated report formatting Pixel perfect reports Create multi-page Multi-query Templates and wizards to speed up report creation Secure, large scale distribution of reports Connectivity to any data source

22. 22 SAP Crystal Reports Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

23. 23 SAP Crystal Report Resources Crystal Reports 2011 http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=mainhttp://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=mainhttp://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main

24. 24 Business Drivers and Target Groups Reporting Tools for Different User Groups

25. 25 SAP Business Objects Dashboard (formerly xcelsius) Personalised Flash based dashboards Variety of output mediums Microsoft Office Documents Portals PDF Empower business users with interactive information Powerful “what if” analysis with sliders and other controls Ability to drill down Pre-built components, skins, maps, charts, gauges, and selectors

26. 26 SAP Business Objects Dashboard Design Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

27. 27 SAP Business Objects Dashboard Resources http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main

28. 28 Business Drivers and Target Groups Reporting Tools for Different User Groups

29. 29 Web Intelligence (Interactive Analysis) Self service analysis and reporting Business Users (Limited) technical expertise (report designers), business domain expertise Interactive report creation Flexible formatted reports with built-in analysis features Built on any type of data source

30. 30 SAP Business Objects Web Intelligence Access http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx

31. 31 SAP Business Objects Web Intelligence Resources Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=mainhttp://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main

32. 32 Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis (OLAP/Office) Analysis (OLAP/Office)

33. 33 Analysis (OLAP/Office) Optimized for highly interactive analysis (Ad Hoc) Explore multi-dimensional data sets Available for Web based and Microsoft Office focused deployments Comprehensive range of business and time calculations Visualization options Exception highlighting Ability to drill down into details (Web Intelligence or Crystal Reports)

34. 34 SAP Business Objects Analysis Resources http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help

35. 35 Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis (OLAP/Office) Analysis (OLAP/Office)

36. 36 Business Objects Explorer Search and navigation tool for casual users to access business data Ability to search, explore and visualise large data volumes via Business Warehouse Accelerator (BWA) Guided analysis and smart visualisations Limited training required

37. 37 SAP Business Objects BI On Demand Resources http://www.sdn.sap.com/irj/boc/ondemand

38. 38 Teaching Approaches 告诉我，我会忘记 展示给我，我会记住 涉及到我，我会了解 Interaction Tell me, I’ll forget Show me, I’ll remember Involve me, I’ll understand

39. 39 Business Intelligence Knowdules

40. 40 SAP Business Intelligence Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence (Interactive Analysis)   Interactive Analysis Business Objects Explorer   (included in BI On Demand) Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

41. 41 SAP Community Network Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200 countries and territories ~ 20,000 new members / month Members ~ 1.1 million unique visitors / month > 4 million visits @ 20 million pages / month Traffic > 200,000 have contributed (ever) > 99,000 last year w/ 2,000 top contributors ~ 6,000 bloggers … 100+ SAP Mentors … Contributors ~ 4,000 posts / day in 350+ forums ~ 2 million topic threads @ 7M messages ~ 2 million monthly newsletter impressions Momentum ~ 700+ SAP ecosystem solutions Thousands of demos and trials delivered Serving >200 countries @ all industries Impact “SAP Community Network may be the most extensive use to date of social media by a corporation.” Leveraging the Talent-Driven Organization The Aspen Institute - 2010

42. 42 BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

43. 43 Steps to access UA-members only content 1. Log on to www.uac.sap.com with user ID and passwordwww.uac.sap.com 2. On UAC landing page, click this on top right-hand corner : 1.Select “Business Intelligence” section under UA Library (left-hand bar) 2.Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here. 3.Additional Resources o Check out “Recent BI documents” for additional teaching materials d by other professors o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community UA Program Members Access UA Library Reserve Desk

44. 44 BI Curricula for UA Members only

45. 45 SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115 https://cw.sdn.sap.com/cw/docs/DOC-116115 Step 2: Download softwares with 6-month validity keycode Step 1: Download slides, case studies and xls files for exercises

46. 46 SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step 2: Download software with 6-month validity keycode

47. 47 SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching notes Data sources for exercises Case studies/exercises

48. 48 SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386

49. 49 SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC-124419

50. 50 SAP Business Objects Explorer Lecture slides teaching notes Exercises plus data source Case study based on GBI

51. 51

52. 52 A journey of 1,000 miles starts with 1 step.

53. 53 SAP BI Timo Elliot http://www.youtube.com/watch?v=0XFhP_zYJmM http://www.youtube.com/watch?v=hRKP6wD6ZNQ&feature=related http://www.youtube.com/watch?v=uTKJrtaikdk&feature=related http://www.youtube.com/watch?v=JWxhbJIPP-A&feature=related http://www.youtube.com/watch?v=M2BUv31zEOQ&feature=related http://www.youtube.com/watch?v=CEKbvzfFXz4&feature=related

54. 54 SAP Community Network Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200 countries and territories ~ 20,000 new members / month Members ~ 1.1 million unique visitors / month > 4 million visits @ 20 million pages / month Traffic > 200,000 have contributed (ever) > 99,000 last year w/ 2,000 top contributors ~ 6,000 bloggers … 100+ SAP Mentors … Contributors ~ 4,000 posts / day in 350+ forums ~ 2 million topic threads @ 7M messages ~ 2 million monthly newsletter impressions Momentum ~ 700+ SAP ecosystem solutions Thousands of demos and trials delivered Serving >200 countries @ all industries Impact “SAP Community Network may be the most extensive use to date of social media by a corporation.” Leveraging the Talent-Driven Organization The Aspen Institute - 2010

55. 55 SAP Business Intelligence Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence   Interactive Analysis Business Objects Explorer  Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

56. 56 BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

57. 57 Steps to access UA-members only content 1. Log on to www.uac.sap.com with user ID and passwordwww.uac.sap.com 2. On UAC landing page, click this on top right-hand corner : 1.Select “Business Intelligence” section under UA Library (left-hand bar) 2.Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here. 3.Additional Resources o Check out “Recent BI documents” for additional teaching materials d by other professors o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community UA Program Members Access UA Library Reserve Desk

58. 58 BI Curricula for UA Members only

59. 59 SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC-116115 https://cw.sdn.sap.com/cw/docs/DOC-116115 Step 2: Download softwares with 6-month validity keycode Step 1: Download slides, case studies and xls files for exercises

60. 60 SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step 2: Download software with 6-month validity keycode

61. 61 SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching notes Data sources for exercises Case studies/exercises

62. 62 SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386

63. 63 SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC-124419

64. 64 SAP Business Objects Explorer Lecture slides teaching notes Exercises plus data source Case study based on GBI

65. 65 SAP Business Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence   Interactive Analysis Business Objects Explorer  Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

66. 66 http://www.sdn.sap.com/irj/boc/bi-suite-tutorials

67. 67

68. 68 Paul Hawking SAP Academic Programs Director School of Management and Information systems Telephone: +61-3-99194031 Mobile: +61-419301628 Email Paul.Hawking@vu.edu.auPaul.Hawking@vu.edu.au