1. Department of Human Resources Leadership Innovation Quality Government of the Northwest Territories HR OVERVIEW October 2008 Controller Conference

2. LeadershipQuality Innovation Department of Human Resources Agenda: Corporate HR Strategic Plan HR Backlog Update Electronic Recruitment “E-Recruit”

3. LeadershipQuality Innovation Department of Human Resources Corporate HR Strategic Plan Topic Areas: Purpose The Plan Who will be developing the plan? Who will be involved in the consultation process? Timelines for Completion

4. LeadershipQuality Innovation Department of Human Resources Purpose To address the Legislative Assembly’s priority of improving human resource management through training, career planning, and to encourage innovation; To identify initiatives that will make the GNWT an employer of choice in Western and Northern Canada; To make sure that GNWT can recruit and retain a workforce that will deliver programs and services to residents competently and effectively; and To find ways to do a better job of achieving our affirmative action goals.

5. LeadershipQuality Innovation Department of Human Resources The Plan Will be consist of two public documents: A 10-Year HR Strategic Plan: »This plan will provide vision, values, key long-term goals and initiatives A 3-Year Detailed Action Plan: »This plan will describe specific tasks that needs to be done to achieve the goals set out in the Strategic Plan

6. LeadershipQuality Innovation Department of Human Resources The Plan cont… Will set the framework for the development of individual departmental human resources plans, succession plans and affirmative action plans; Will reflect the aspirations of multiple stakeholder groups.

7. LeadershipQuality Innovation Department of Human Resources Who Will Be Developing the Plan? Terriplan Consultants, in partnership with PSTG Consulting, have been retained to lead the development of the plan Work will proceed under the direction of the HR DM’s Steering Committee

8. LeadershipQuality Innovation Department of Human Resources Who Will Be Involved in the Consultation Process? Stakeholders to be consulted will include:  GNWT employees – unionized and management  Aboriginal Self-governments  Community Governments  Unions  Members of the Legislative Assembly

9. LeadershipQuality Innovation Department of Human Resources Timelines for Completion The plan is expected to be completed by March/April 2009 A planning workshop to kick off the planning process with representatives from across the GNWT was held on October 22 nd

10. LeadershipQuality Innovation Department of Human Resources Backlog Update Topic Areas: Background Status Efforts to date Helpdesk Current Initiatives

11. LeadershipQuality Innovation Department of Human Resources Background Inherited System issues Human issues

12. LeadershipQuality Innovation Department of Human Resources Status Final pays: –November 20071123 –September 2008 728 Benefits issues: –November 20072873 –September 20081721 Employee Balance of Leave Credits –October 2008~800

13. LeadershipQuality Innovation Department of Human Resources Efforts to date Staff specializing Retirees Dedicated casuals Self-service Helpdesk

14. LeadershipQuality Innovation Department of Human Resources Helpdesk Established June 2007 Over 28,000 tickets received, approx. 600 active 45% of e-mail inquiries and 75-80% of phone inquiries are resolved by Helpdesk staff Track and report on inquiries

15. LeadershipQuality Innovation Department of Human Resources Current Initiatives Casual staff, including high school students Employee Services Working Group and Systems Working Group Reviewing procedures Reviewing staffing levels Training

16. LeadershipQuality Innovation Department of Human Resources E-Recruit Topic Areas: Introduction to E-Recruit  Overview  Benefits Phases of E-Recruit  Outline of phases  Timelines  Status of Phase One  Communication/Promotion

17. LeadershipQuality Innovation Department of Human Resources Electronic Recruitment Current GNWT recruitment processes are primarily manual GNWT is moving forward with a three-phased expansion of Peoplesoft to enable job seekers to review job opportunities and immediately apply online through “E-Recruit” – similar to other jurisdictions Introduction of “E-Recruit” brings the GNWT in line with best practices in the recruitment field

18. LeadershipQuality Innovation Department of Human Resources Benefits of E-Recruit We will be able to run a competition online from end to end, including posting of job opening and job description, screening and recording results, eliminating the existing manual process Store candidate information, allowing candidate’s subsequent applications to be completed quickly. Once a candidate has completed a profile they can apply on unlimited numbers of opportunities Information provided by candidates will flow from recruitment to payroll and benefits, decreasing problems due to data entry errors Managers will be able to conduct screening from their own offices or while on duty travel, if desired Candidates still have an option to hand deliver or fax resumes (For example, applicants in regional communities experiencing network issues) Improve our image as modern government, making use of available technology in recruitment practices

19. LeadershipQuality Innovation Department of Human Resources Phases of E-Recruit Phase 1 (DHR staff and applicants) - Introduce by March 31, 2009  Enable applicants to apply on line  Storage of candidate history on line (Candidates can check the status of the competition online)  Candidates will receive an automatic e-mail confirming receipt of their application Phase 2 - Introduce in fiscal year 2009/2010 -Hiring Managers will have access to E-Recruit and be able to:  Initiate the staffing request electronically  View resumes and screen on line Phase 3- Introduce in fiscal year 2010/2011  Reports and tracking of statistics  Workflow

20. LeadershipQuality Innovation Department of Human Resources Status of Phase 1 Working Group established April 2008 Initial testing of candidate application process completed in July 2008 “Patches” for PeopleSoft updates recently received that required amendments to the E-Recruit module. Further functional testing is currently underway within systems Initial testing of the human resource recruitment role will be done in November 2008 Training for human resource staff is tentatively scheduled for November, but may shift depending on testing results Phase One will go live on or before March 31 st, 2009 Amendments to the Human Resources website are being drafted to reflect the shift to E –Recruit

21. LeadershipQuality Innovation Department of Human Resources Communication/Promotion A communication/promotion plan has been drafted DHR will announce and promote “E-Recruit” to employees and the general public 4-6 weeks prior to the go live date via:  (General public) DHR Website and newspapers  (For employees) Messenger, Bulletin Boards, Client Service Managers, Departmental management meetings, DHR/GNWT website and through scheduled information sessions

22. LeadershipQuality Innovation Department of Human Resources Any Questions?