1. Nine responsibilities of leaders See clearly when you look Hear correctly when you listen Think clearly when you speak Inquire critically when you doubt Show respect when you serve Maintain calm when you are challenged Consider consequences when you decide Create desirable results when you work Do what is right when you act

2. Three sets of needs a leader must balance Task needs goals, purpose and objectives Group needs cohesion, harmony and structure Individual needs power, status, recognition and achievement

3. Seven keys for leadership Lead by example Listen aggressively Communicate purpose and meaning Create a climate of trust Look for results not salutes Go beyond standard procedure Build up your people

4. Eight attributes of leaders Create a shared vision of the future to which all are committed Deal with change in a relaxed, flexible, and optimistic way Cope with the increasing pace and pressures Create an environment in which people can realise potential Get things done with bruising people – themselves and others Build trust, support and co-operation Use creativity and skill in a positive way

5. Five things only real leaders do Challenge the process Inspire a shared vision Enable others to act Model the way Encourage the heart

6. Five foundations of leadership Take risks Seek opportunities Change organisational rules Provide something to believe in Inspire achievement