1. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism May 23rd / 24th May 2000 Collective Transport IST Systems K.Laughlin

2. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Public Transport Information Websites (BP) »What are the principles of good design? »Are there different principles dependant upon language used? »Booking and reservation facilities »Presentation of journey planning information »static (electronic) and dynamic passenger information for ease of understanding, usefulness, ease of use, reliability etc.

3. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Mobile Phones and Similar Devices (CM) »How can the user interface be developed to make presentation and retrieval of complex PTI easy and attractive using mobile devices? »How best can journey planning be presented? »How can geographic - specific information be presented which are able to pin-point user’s location? »What are the technological barriers? »Market opportunities for follow on / added value products / services? »Legislative barriers?

4. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Smartcards and PTI (CM) »What is the potential user data that can be extracted from different fare regimes, legal and legislative frameworks, and user groups? »Business case for PT Smartcards by considering multi-functional applications and potential for developing new products »Value of market information from smartcard use »What business partnership structures are needed?

5. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Integration of Taxis and PT (CM) »How best can integration be applied in different market / legislative situations? »What are the commercial requirements for / implications of integration maximising the appropriate use of these modes? Benefits of Real Time Information (CM) »pre-trip, on-trip, effect of behaviour User Requirements for on-trip information (CM) »on-bus, on-train - ‘next leg’ journey planning whilst on-trip

6. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Analysis of Stable PT Networks versus Constantly Changing Network (CM) »Do branded service, regular schedules, uncomplicated require less inf... requirements? »Economies of express services versus slow services (round the houses) Exploration and Development of Demand Dependant Chauffeur-bus Service (CM) »executive club members to attract high SEG commuters to shift mode to quasi-public transport using people movers / mini-buses / midi-buses

7. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems Service Requirements and Provision in Rural and Semi-rural Areas (RS -CM?) »What role can IST play in these areas? Information Requirements in Rural and Semi-rural Areas (RS - CM?) »RTI at stops versus good in-home pre-trip planning inf. »Internet / touch-tone telephone »intelligent voice recognition

8. European Commission Workshop on Research and Technological Development for Information Society Technologies Applied to Transport and Tourism - May 23rd / 24th May 2000 Collective Transport IST Systems - K.Laughlin Collective Transport IST Systems 5FP Actions: »Research & technological development - RS »Demonstration - DM »Combined R&D and Demonstration - CM »Best Practice - BP »Trials - TR »Assessments - AS »Take up Support Nodes - SN »Support Measures inc.: »Thematic Networks - TN »Concerted Actions - CA »Accompanying Measures - AM