1. Webster Groves Presbyterian Church
September 22, 2019
Sarah Booth Riss

2. Unknown
“Educating the mind without educating the heart is no education at all.“
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3. Conversations
We acknowledge one another as equals.
We try to stay curious about each other.
We recognize that we need each other’s help to become better listeners.
We slow down so we have time to think and reflect.
We remember that conversation is the natural way humans think together.
We expect it to be messy at times.
Margaret Wheatley

4. Listening – From Skills You Need
Effective listening is a skill that underpins all positive human relationships.
Spend some time thinking about and developing your listening skills – they are the building blocks of success.
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Listening – From Skills You Need

5. 10 Principles of Listening
1. Stop Talking - Don't talk, listen.
2. Prepare Yourself to Listen - Relax.
3. Put the Speaker at Ease - Help the speaker to feel free to speak.
4. Remove Distractions - Focus on what is being said.
5. Empathize - Try to understand the other person’s point of view.

6. 10 Principles of Listening
Be Patient - A pause, even a long pause, does not necessarily mean that the speaker has finished. Be
Avoid Personal Prejudice- Try to be impartial.
Avoid
Listen to the Tone - Volume and tone both add to what someone is saying.
Listen
Listen for Ideas – Not Just Words. You need to get the whole picture, not just isolated bits and pieces.
Wait and Watch for Non-Verbal Communication - Gestures, facial expressions, and eye-movements can all be important.
Wait and Watch
10 Principles of Listening