1. LISTENING SKILLS By – N.G.Palit’

2. Listening Skills ”Listening is the hardest thing in the world”
* A wise person said
”Listening is the hardest
thing in the world”

3. Two Ears
Nature has given us one tongue, but two ears, so that we may hear from others twice as much as we speak.

4. Listening Skills Listening skills are the ways to help you listen
something more
effectively

5. Best Way To Persuade
"One of the best ways to persuade others is with your ears - by listening to them."
Dean Rusk

6. Importance Of Listening
I only wish I could find an institute that teaches people how to listen. People need to listen at least as much as they need to talk Too many people fail to realize that real communication goes in both directions.
Lee Iacocoa
Former CEO of Chrysler

7. Who Is A Good Listener?
"But, you must REALLY listen. No interrupting, no daydreaming, no planning your response. Just listen." Author Unknown
When people compliment someone on being a great communicator, they often mean that the person is a good listener."
Joseph Sommerville, PhD

8. What Is Listening? Listening is not just about being
quiet while someone else is speaking.
* “Listening is the process of receiving,
constructing meaning from, and
responding to spoken and/or
nonverbal messages
Listening is an active process.

9. What is Listening? Listening is with the Mind Hearing with the senses
Listening is conscious
An active process of
getting information, ideas etc.
To improve interpersonal & oral exchange

10. Importance of Listening
We show that we are serious
We display respect to other’s view
point
Helps us to learn
Helps us to adapt and understand
Empathize

11. Why Listening is Important?
To avoid communication
errors.
Helps to learn something
new.
It is the key to success.

12. Why People Don’t Listen?
People are distracted, preoccupied or forgetful a full 75 percent of the time.
We usually recall just 50 percent of what was said immediately after we talk
We spend just 45 percent of our time
listening
 We remember just 20 percent of what we
hear.
 Only 2 percent of us have had formal educational experience with listening

13. Basic Types of Listening
Active listening
Selective listening
Emphatic listening
Ignoring listening

14. Active Listening Understanding all
things (probing – asking clarifying questions, reflecting – summarizing what’s been said)
Proper interaction.
Proper feedback

15. Selective Listening We remember only Selective portion.
Topic is not to our
liking

16. Ignoring Listening Not listening at all is pretty insulting to others.
It can lead to strained relations

17. How To Listen Effectively?
1. Stop Talking – Be Silent
2. Show Interest
3. Empathize
4. Ask Questions (Probing)
5. Maintain Eye Contact
6. Reflecting/Summarizing
7. Listen Creatively

18. Poor Listening Skills Can lead to misunderstanding & chaos.
This can lead to moneytary loss apart
from loss of Time and Effort

19. Stages of Listening Process
Hearing
Focusing on
message.
Comprehending
& Interpreting
Analyzing and Evaluating
Responding
Remembering

20. Barriers to Active Listening
Environmental Barrier
Physiological Barrier
Psychological Barrier
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation

21. How to be an Effective Listener?
What you think about
Listening?
Understand the
complexities of listening.
Prepare to listen.
Adjust to the sitiuation.
Focus on key-points.

22. How to be an Effective Listener?
What do you feel about listening?
Want to listen.
Delay judgement.
Accept responsibility for understanding.
Encourage others to talk.
Don’t tune out ’dry’ subjects

23. How to be an Effective Listener?
What you do about listening?
Face speaker.
Maintain eye contact.
Remove the internal &
external distractions.
Listen with open mind
Respond to speaker. .

24. Benefits of Effective Listening
Enhances productivity
Improves relations
Avoids conflicts
Improves understanding
Improves negotiation skills
Adds to your Image & Personality
Helps You to stand out.
You will be appreciated.

26. Difference between Hearing & Listening
Hearing is easy – Listening is hard
Hearing is passive – Listening is active
Hearing is a physical function of biology
– Listening is mental function of internal
behavior
Listening is beyond words, more than hearing

27. The Ten Commandments 1. Stop Talking. 2. Put the Talker at ease.
3. Show him that you
want to Listen.
4. Remove Distractions.
5. Empathize with him.
6. Be Patient
7. Hold your temper.

28. The Ten Commandments 8. Go easy on Arguments & Criticism
9. Ask questions.
10. When in doubt, ask for clarification.

29. Holistic
"So when you are listening to somebody completely & attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it." Jiddu Krishnamurti

30. A Good Gift - Richard Moss
“The Greatest Gift You Can Give Others Is The Purity Of Your Attention”.
- Richard Moss

31. Courage
"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." - Winston Churchill

32. Listen , Listen….. times; ponder a thousand times; speak once."
"Listen a hundred
times; ponder a
thousand times;
speak once."
-- Turkish Proverb

33. Any Question

34. Thank You For Listening By – N.G.Palit

35. At the end
Please feel free to send your valuable feed-back and suggestions to me at the following address: or through face book.