1. Your Benefits Plan May 2017

2. GET THE MOST FROM YOUR BENEFIT PLAN
Agenda
TRANSITION
PLAN MEMBER SERVICES
MOBILE APPLICATION
GET THE MOST FROM YOUR BENEFIT PLAN 2

3. We are pleased to announce
Your new Health and Dental plans will be transitioned to Manulife effective May 1, 2017.
Your benefits will largely remain the same and you will continue to enjoy the same coverage as was in place prior to the transition with the exception of some enhancements (e.g. Psychotherapist).
All unfiled health and dental claims submitted after the transition date should go to Manulife, regardless of when the expense was incurred. 3 3

4. Group Benefits Welcome Package
Welcome letter
Benefits card – ‘one card’ concept
present to your pharmacy / dentist / paramedical provider on your first visit after May 1, 2017
Emergency Travel Assistance information on reverse – for reference when traveling
Includes Manulife contact information 4 4

5. Plan Member Services

6. How to access our Plan Member website
Go to the Teledyne Portal at manulife.ca/TeledyneCanada
First time users or new employees click REGISTER or click SIGN IN if you already registered. 6

7. Activating Your Account Online
Fill in all of the information on the registration page.
Refer to your benefit card for plan contract and certificate numbers. 7

8. Activating Your Account Online
You will receive your activation key shortly after the effective date. Enter your activation key exactly as indicated in the letter. This key is only necessary the first time you login. For future logins, use the password you assigned during the registration process.
If you have not received an activation key by the second week of May, contact
for assistance

9. Plan Member Secure Site
Features
Printable card
“Send a note”
Online claims
Health eLinks
My drug plan
Quick Links
Online claims
Claim forms
Health eLinks
Benefits booklet
Search my claims
My drug plan
Our member site design like our Group Retirement site, has been designed for easy navigation and member usability
Our front page for Benefits shows members The #1 thing that members want to know.
Has my claim been paid yet? Immediate access to their claims history
As well some of the features of our site includes
Quick Links to bring members to the most commonly used by features
include links to GRS and as Kim showed, enrol/reenrol
Message and Learning Centers -- important "Did you knows" or "Don't forgets". Continually being updated. Ability to customize.
Online Claims available easy steps.
Printable Benefit card
AND a "Send a note" feature to contact CSC.
Response in hours
employee determines how we respond back to them (either or phone call) 9

10. Plan Member Secure Site Services and Features
Detailed historical view online claims
Register for direct deposit
Ability to do online claim submission
Access to Claim Statement
Print Benefit Card
Booklets, forms and coverage statement
« Send a Note » function
Pharmacy Savings Search
Links to sites « Health E-Links»
Access the plan member site through manulife.ca/TeledyneCanada
Be a wise shopper . Use the pharmacy savings search for lowest cost generic drugs. 10 10 10

11. Health and Dental Claims Submission Options
Paper Submission (Fast)
All types of claims
Online / Mobile Submission (Faster)
Paramedical, Vision, Dental
Provider Electronic Submission (Fastest)
Pharmacy, Dental, Paramedical , Vision
Emergency Travel Assistance
Claims managed by Allianz 11

12. Searchable claims history Online claim submission Message centre
Group Benefits Mobile
Searchable claims history
Online claim submission
Message centre
Mobile Benefits card
My drug plan
Pharmacy savings search
Benefit balance accumulators 12

13. Provider eClaims Lookup Tool
Go to your portal manulife.ca/TeledyneCanada
to access this tool 13

14. Fully electronic solution
Like online claim submission, Provider eClaims is fully electronic.
You must be registered and activated on the plan member secure site.
You must have direct deposit and electronic claim statement.
For provider payment, provider must have direct deposit
No paper cheques
No paper claim statements 14

15. Provider eClaims – What is it?
Submit
Claim is submitted directly from the provider’s office.
e.g. Physiotherapist, Chiropractor, Massage Therapist.
Adjudicate
Adjudication while you are in the provider’s office.
In most situations, you and your provider will know right away how much is covered by the plan.
Assign Payment
Direct payment to the provider (assignment).
You are out of pocket only the amount not covered by the plan.
Or, save and pend
If we can’t adjudicate the claim right away, nothing more for provider or you to do.
Provider is notified, claim is saved and adjudicated later. 15

16. Register for access to Manulife’s Plan Member websites
Next Steps
Register for access to Manulife’s Plan Member websites
Sign up for Direct Deposit and Electronic Claims Statements to enjoy the online claims submission features
Familiarize yourself with Manulife’s offerings by reviewing the benefit booklets and brochures available on the website
Present your new benefits card to your pharmacy, dental office and other providers on your next visit
Download the Manulife Group Benefits Mobile Application 16

17. Get the most from your plan

18. Health E-Links® 18 18

19. Get the most from your plan
Coordinating your benefits may allow you to recover up to 100% of your claim, ensure Manulife is aware of any other coverage in place for your spouse/children.
Talk to your doctor or pharmacist about generic drug options.
Ask for a 3-month supply of maintenance medication.
Get an estimate for dental expenses.
Due to confidentiality, banking information will not be transferred from Sun Life to Manulife. Please visit the plan member secure site to update this information.
Please refer to the FAQ on your portal for more information. 19

20. manulife.ca/TeledyneCanada
Contacting Manulife
manulife.ca/TeledyneCanada
Toll Free Access:
Hours of operation: 8 am to 8 pm
IVR available after hours
Access:
‘Send a note’ feature on Plan Member Secure site
Emergency Travel Assistance:
Canada/U.S 20 20

21. Thank you