VERITAS CommandCentralTM Service 3.5 Transforming IT to a Value Center

VERITAS CommandCentralTM Service 3.5 Transforming IT to a Value Center
Solution Preview for Tuesday, November 18, 2003 Customer Logo Here

The Headline… Key part of VERITAS utility computing solution
Formerly code-named Global Operations Manager Recently released with multiple installations - via purchases & Early Adopter Program Focused on needs of our large customers Deliver offline & online storage as a service internally Integrates into environment (VERITAS and non-VERITAS) Future expansion to other data center services (e.g., server provisioning, high availability)

Complex, Heterogeneous Environment
IT Challenges CEO & CFO Spend Less Stop The Complaints CIO Business More Applications, Data Higher Service Levels Storage Server Application Database Web Server Complex, Heterogeneous Environment Tough business conditions mean that life is increasingly tough for the CIO. On the one had the CIO has the business leaders bearing down asking simply for “more, more, more”. They want more applications to automate their business (so they can replace clerical staff and reduce their cost structures) and they want more data to make better decisions. In general, they don’t care about the cost as in most cases its paid for by IT –finding the money to do their projects is not their problem. At the same time, the business leaders get pretty upset when their applications don’t work. If the content management system is too slow and the marketing people can’t post content to the web site then the CIO hears about it, when is down the CIO hears about it, when the hold time on the call center slows the CIO hears about it. They only remember the outages and slow performance they never remember the good times when everything is running perfectly. Cost pressures come from the CEO & CFO. They care about the huge cost of IT –in most companies 6% of revenues is spent on IT, that’s more than most companies spend on marketing their companies. IT is seen as a huge variable cost… a cost that can be squeezed when times are tough. So the CEO and CFO want to spend less, they want fewer data centers, hardware, people, suppliers. They want IT projects prioritized and put half of them on chopping block –they don’t care about the whim’s of every business leader they just want projects that will lead to quick cost savings or will have a material effect on revenue. At the same time, they also want the business leaders to stop complaining about IT –when the content management system goes down, or the call center runs slowly then its funny how often the CEO gets to hear about it. The CEO and CFO (to which IT usually reports into) wants IT to be measurable, accountable, they want the org to be transparent and, most of all, they want the business leaders to get off their back and sort it out with the CIO. The poor old CIO is caught between a rock and a hard place. Deliver more applications and work with the business on improving performance and reliability and, at the same time, spend less. And its not like the CIO has a green field site. On top of this, the IT infrastructure is an increasingly complex and heterogeneous environment with web servers, app servers, databases, servers, storage from different vendors -- a legacy which has to be reasoned with when considering any new project, improving any service level or cutting any cost. The environment is complex and heterogeneous –nothing is easy!

Storage Utility Business Logical Physical
We are currently working with customers to create a Storage Utility… Before I describe how we do this, it helps to define what a utility is… We use the analogy of a water utility to help customers understand the concept of a Storage Utility. In the case of the water utility, most end user customers don’t actually think about, or truly care about how the water is delivered to them. When you turn on your shower in the morning, your main concern is whether there is enough water pressure, if it’s hot enough, and if that volume and temperature will be maintained for the duration of the shower. You really don’t care about the pipes and the delivery infrastructure that the water company has utilized to get the water to you. At the end of the month, if you are happy with your service you pay your bill and never care too much about the underlying mechanisms of delivery. The concept of the storage utility parallels the water utility. The networked storage infrastructure is the delivery mechanism analogous to the water pipes; the storage is the water tank, the data is the product, analogous to the water. The temperature and pressure are QoS parameters. In the perfect IT scenario, when a user needed to store more data, they would request storage with certain QoS parameters, and it would be automatically delivered to them without their ever having to be aware of the nuances of how it is being delivered. At the end of each month, the user or their management would pay for storage capacity they used. Based on their billing history and business requirements, they could make decisions about how much storage and what QoS parameters they chose to use each month. To further illustrate, let me run through a scenario that highlights the characteristics of a utility…

Enabling a Storage Utility
VERITAS CommandCentral Service Business VERITAS CommandCentral Storage VERITAS Storage Central VERITAS CommandCentral Recovery Logical Physical The storage utility or storage automation suite is composed of VERITAS Service Manager for Storage, VERITAS Storage Reporter, and VERITAS SANPoint Control. We will now focus on the VERITAS Service Manager for Storage product and explain in detail the functionality, benefits, architecture, etc. We are going to focus today on the Service Manager product as part of the storage utility. This product is a single portal that allows you to define, measure, and monitor various different levels of storage, both online and offline. It helps you to align IT resources with your business priorities by helping you map your various different infrastructure components with your various different customizable “business views” as we call them. VERITAS Foundation Suite VERITAS NetBackup / BackupExec.

Benefits of a Storage Utility
Reduce Capital Expenditures Pool infrastructure Improve utilization Increase purchasing leverage The benefits of creating a storage utility are to allow the IT organization to reduce costs (both CapEx and OpEx) while also improving service levels and providing the business with more applications and data. Capital expenditures can be reduced by pooling resources, improving utilitization of the resources, and increasing purchasing leverage Operating expenditures can be decreased by centralizing operations, increase the size-to-admin ratio by automating many tasks, and allowing the company to standardize on best practices and policies. Service levels can be improved by reducing the complexity and training, guiding internal customers to the appropriate service level for their applications, and creating achievable targets that can be measured. As you can see, there are many benefits to a storage utility and it should be the ultimate goal of an organization to be able to utilize their IT infrastructure in this manner, where IT resources can be delivered as a service based on business demand. Certainly, many CIO’s and IT managers have this as a long term strategic goal; however they currently have no way of making this a reality. The reality is that although many in IT think the concept of a storage utility is a great idea, many feel that the potential to reach that goal is a pipe dream. When we survey end users, a large percentage admits that they really don’t even know what resources they have and how they are being utilized. How does an organization go from a lack of basic storage management capabilities to delivering the storage utility?

Reduce Capital Expenditures Pool infrastructure Improve utilization Increase purchasing leverage Reduce Operating Expenditures Centralize operations Increase admin efficiency Standardize on best practices Automate processes over time The benefits of creating a storage utility are to allow the IT organization to reduce costs (both CapEx and OpEx) while also improving service levels and providing the business with more applications and data. Capital expenditures can be reduced by pooling resources, improving utilitization of the resources, and increasing purchasing leverage Operating expenditures can be decreased by centralizing operations, increase the size-to-admin ratio by automating many tasks, and allowing the company to standardize on best practices and policies. Service levels can be improved by reducing the complexity and training, guiding internal customers to the appropriate service level for their applications, and creating achievable targets that can be measured. As you can see, there are many benefits to a storage utility and it should be the ultimate goal of an organization to be able to utilize their IT infrastructure in this manner, where IT resources can be delivered as a service based on business demand. Certainly, many CIO’s and IT managers have this as a long term strategic goal; however they currently have no way of making this a reality. The reality is that although many in IT think the concept of a storage utility is a great idea, many feel that the potential to reach that goal is a pipe dream. When we survey end users, a large percentage admits that they really don’t even know what resources they have and how they are being utilized. How does an organization go from a lack of basic storage management capabilities to delivering the storage utility?

Reduce Capital Expenditures Pool infrastructure Improve utilization Increase purchasing leverage Reduce Operating Expenditures Centralize operations Increase admin efficiency Standardize on best practices Automate processes over time Improve Service Levels Standardize offerings Appropriate service level for app Set achievable service targets The benefits of creating a storage utility are to allow the IT organization to reduce costs (both CapEx and OpEx) while also improving service levels and providing the business with more applications and data. Capital expenditures can be reduced by pooling resources, improving utilitization of the resources, and increasing purchasing leverage Operating expenditures can be decreased by centralizing operations, increase the size-to-admin ratio by automating many tasks, and allowing the company to standardize on best practices and policies. Service levels can be improved by reducing the complexity and training, guiding internal customers to the appropriate service level for their applications, and creating achievable targets that can be measured. As you can see, there are many benefits to a storage utility and it should be the ultimate goal of an organization to be able to utilize their IT infrastructure in this manner, where IT resources can be delivered as a service based on business demand. Certainly, many CIO’s and IT managers have this as a long term strategic goal; however they currently have no way of making this a reality. The reality is that although many in IT think the concept of a storage utility is a great idea, many feel that the potential to reach that goal is a pipe dream. When we survey end users, a large percentage admits that they really don’t even know what resources they have and how they are being utilized. How does an organization go from a lack of basic storage management capabilities to delivering the storage utility?

Delivering IT as a Service
Raw IT Infrastructure

Raw IT Infrastructure Data Protection High Availability Disaster Recovery Server Provisioning Storage Management Performance Mgmt. … Defined IT Services

Raw IT Infrastructure Data Protection High Availability Disaster Recovery Server Provisioning Storage Management Performance Mgmt. … Defined IT Services Business Applications

Raw IT Infrastructure Data Protection High Availability Disaster Recovery Server Provisioning Storage Management Performance Mgmt. … Defined IT Services Business Applications Lines of Business Service Consumers

IT Service Lifecycle Service Planning

IT Service Lifecycle Service Planning Service Definition
Service Request Service Provisioning Service Approvals

IT Service Lifecycle Service Planning Service Cost Allocation
Service Definition Service Request Service Provisioning Service Approvals Service Level Monitoring Service Cost Allocation Service Level Reporting

Service Delivery Management Service Planning Service Definition Service Request Service Provisioning Service Approvals Service Level Monitoring Service Cost Allocation Service Level Reporting

Service Delivery Management Service Planning Service Level Management Service Definition Service Request Service Provisioning Service Approvals Service Level Monitoring Service Cost Allocation Service Level Reporting

Service Delivery Portal
Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” HR App Admin. Storage Admin. Service Delivery Portal Backup Admin. Finance App Admin. Server Admin. App. Architect

Service Definition and Tiering
Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” Service Definition and Tiering Storage Mgmt. $12 $7 $2 Data Protection $100 $50 $10 … HR App Admin. Storage Admin. Service Delivery Portal Backup Admin. Data Protection $100 $50 $10 Storage Mgmt $12 $7 $2 … Finance App Admin. Server Admin. App. Architect

Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” Service Definition and Tiering Storage Mgmt. $12 $7 $2 Data Protection $100 $50 $10 … HR App Admin. Storage Admin. Service Delivery Portal Service Delivery Workflow Backup Storage Backup Admin. Data Protection $100 $50 $10 Storage Mgmt $12 $7 $2 … Finance App Admin. Server Admin. App. Architect

Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” Service Definition and Tiering Storage Mgmt. $12 $7 $2 Data Protection $100 $50 $10 … HR App Admin. Storage Admin. Service- Level Mgmt Service Delivery Portal Service Delivery Workflow Backup Storage Backup Admin. Data Protection $100 $50 $10 Storage Mgmt $12 $7 $2 … Finance App Admin. Server Admin. App. Architect

Service Definition and Tiering Business-Level Reporting (Views)
Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” Service Definition and Tiering Storage Mgmt. $12 $7 $2 Data Protection $100 $50 $10 … Business-Level Reporting (Views) HR App Admin. Storage Admin. Service- Level Mgmt Service Delivery Portal Service Delivery Workflow Backup Storage Backup Admin. Data Protection $100 $50 $10 Storage Mgmt $12 $7 $2 … Finance App Admin. Server Admin. App. Architect

Service Definition and Tiering Business-Level Reporting (Views)
Transforming IT to a Value Center “Mgmt” CIO Financial Analyst LOB Manager “Providers” “Consumers” Service Definition and Tiering Storage Mgmt. $12 $7 $2 Data Protection $100 $50 $10 … Business-Level Reporting (Views) HR App Admin. Storage Admin. Service- Level Mgmt Service Delivery Portal Cost Allocation Service Delivery Workflow Backup Storage Backup Admin. Data Protection $100 $50 $10 Storage Mgmt $12 $7 $2 … Finance App Admin. Server Admin. App. Architect

Product Architecture Consumer Provider Management DB …
Browser Event Mgmt. Change Mgmt. Business-Level Reporting Service Knowledge Base & Best Practices Business Views: Correlation and Grouping Cost Allocation & Charge back Business Process: Service Workflow Engine SLA Management Provisioning Management DB Service Delivery Portal Management Server This an overview of how Service Manager works. [Data collection layer] It collects data [bottom of the slide] from the various products you have in your environment - backup products and storage products from VERITAS and third-party vendors. [NOTE: one agent / backup master server and no agent required to talk to SPC; if customer doesn't have / want SPC, Service Manager has separate agents to install on each host on the SAN] The data is consolidated into a management server into a database (Sybase ASA database). Then can do two things… Two key pieces of technology are then highlighted: Business views allow you to define multiple perspectives on how you want to look at and manage your service - for example, by LOB, geography, division or cost center. These views take the technical data from IT (e.g., backup jobs, bytes) and organize those numbers in a way that is meaningful for the business. They also allow you to filter data by user based upon department, LOB, etc. Businesss process is handled through the workflow engine which allows you to define your process for requesting, approving, provisioning and changing services. - All of these components roll up into six functional modules - event management, business-level reporting, cost allocation and chargeback, SLA management, provisioning managemnet, change mgmt. - You can capture best practices (scripts, docs, etc.) for running your service in one place. - Finally, the service is exposed in a personalized, secure portal to all of your key users - your service consumers (E.g., dbas, sysadmins, etc.), your provider (the IT infrastructure team) and management (CIO, etc.) - Information can also be distributed via on an ad-hoc or regular basis (Embedded Sybase) VERITAS NetBackup VERITAS BackupExec VERITAS SANPoint Control VERITAS Storage Reporter Legato, Other 3rd Party Collectors/Agents …

Key Features Service Delivery Portal
IT Management, System Administrators, DBAs Highlights Unified interface between IT, “customers” and management Roles-based personalization User-customizable interface Access control per user to selected views Brand with company logo, colors As mentioned before, the product is a service delivery portal that storage and backup admins, as well as IT management, DBAs, etc. can log into to view reports, set service levels, etc. The unified interface ensures everyone is viewing the same data – although roles-based personalization can limit the information available to a specific user (for example, one user may be able to view the North America information, while another can view the Europe information). Finally, the portal has a user-customizable interface. IT Infrastructure (Storage Admins, Backup Admins, …)

Key Features Operations Management
Highlights View success/failure of backups in environment Manage changes to environment Explore media usage and allocation Consolidate errors and skipped files for backups Analyze drive usage over time Capture best practices and documentation in knowledge base Related to service level management is the service delivery workflow feature of Service Manager. This area, labeled Provisioning, provides information on how well services are being provisioned after they are requested. For example, if additional storage is requested, the workflow capabilities will track the steps it is taking, how long each step takes, etc. This provides an audit trail and helps users analyze bottlenecks.

Key Features Operations Reporting
Highlights View success/failure of backups in environment Manage changes to environment Explore media usage and allocation Consolidate errors and skipped files for backups Analyze drive usage over time Capture best practices and documentation in knowledge base Related to service level management is the service delivery workflow feature of Service Manager. This area, labeled Provisioning, provides information on how well services are being provisioned after they are requested. For example, if additional storage is requested, the workflow capabilities will track the steps it is taking, how long each step takes, etc. This provides an audit trail and helps users analyze bottlenecks.

Key Features Centralized Event Management
Highlights Consolidate events across global environment De-duplicated list Correlate / filter events by affected application / business unit Automatic forwarding of events via SNMP Event assignment, ticketing and workflow The event management section consolidates the events across the environment and provides a de-duplicated list. This information can be sorted by any of the fields, and forwarded to other systems. For example, with the correlation to specific “business views”, the product can provide additional rich information to a management framework that a specific backup failure impacted the North America geography or the Marketing LOB. And the event can be assigned, given a ticket, etc.

Key Features Business Views
Highlights Discover IT assets Map IT assets to “business views” Multiple, customizable multi-level views Drill-down to resource attributes Granularity to file system and DB level Import/export via XML Now if we dive into the details… One of the key features of the product is the ability to help customers map their IT assets (e.g., hosts & file systems) to logical (and customizable) “business views”. We provide a tool to help map the assets in any number of views. For example, the IT group may want to measure performance by geography, line of business (as shown here), application type, etc. The structure is configurable by the user. The tool will discover assets via the agent technology described earlier and provide the “inventory” that the administrator can then map to the appropriate structure. We can also import business structures via XML. And specific information can be viewed for each asset (as shown here, the attributes for the file system on Host 4_0

Key Features Business-Level Reporting
IT Management, System Administrators, DBAs Storage Admins, Backup Admins Highlights Report on service levels, utilization, performance Report by any business view defined Filter to subsection of view (e.g., “Marketing” department) “Service Scorecard” for internal “customers” Print / / subscribe to reports The business level reporting capabilities allow the information from IT assets to be reported by the various “business views” that are defined. In this example, the information on backup is collected via the agent technology, correlated using the administrative tool, and the portal provides a report on the number of backups by the LOB “business view”. The user can further filter to investigate why operations is backing up the largest amount of data – providing a “service scorecard”. Finally, all the information can be printed or distributed via & can be scheduled for distribution. Business Correlation Data Collection NBU BE Legato

Key Features Business-Level Reporting
Highlights Report on service levels, utilization, performance Report by any business view defined Filter to subsection of view (e.g., “Marketing” department) “Service Scorecard” for internal “customers” Print / / subscribe to reports The business level reporting capabilities allow the information from IT assets to be reported by the various “business views” that are defined. In this example, the information on backup is collected via the agent technology, correlated using the administrative tool, and the portal provides a report on the number of backups by the LOB “business view”. The user can further filter to investigate why operations is backing up the largest amount of data – providing a “service scorecard”. Finally, all the information can be printed or distributed via & can be scheduled for distribution.

Key Features Cost Allocation & Charge Back
Highlights Define multiple pricing models depending on usage scenario, service tier or “customer” Custom formula of variables and weights Vary pricing by date Present unified “bill” to each customer Export via XML Another key feature of the Service Manager product is the ability to define specific cost metrics and chargeback formulas. On this screen the administrator can select a specific metric (backed-up KBytes) and assign a specific cost – this cost can be tied to a date range, so you can define a rate for this year & a separate rate for next year… Once these metrics have been created, the administrator can define formulas that are based on a single metric or a combination of metrics (with a weighting factor for each). Reports can then be generated along with “bills” for the customers – and the information can be exported via XML.

Key Features Service Delivery Workflow
Highlights Customizable processes Provisioning, change and event mgmt workflows notification Audit trail for processes Analyze bottlenecks Launch command / script for automation Related to service level management is the service delivery workflow feature of Service Manager. This area, labeled Provisioning, provides information on how well services are being provisioned after they are requested. For example, if additional storage is requested, the workflow capabilities will track the steps it is taking, how long each step takes, etc. This provides an audit trail and helps users analyze bottlenecks.

Key Features SLA Management
IT Services Storage Service Expected Availability 99.999% 99.99% 99.9% RAID Level 0+1 5 Cost $X / GB / mo. $ Y / GB / mo. $Z / GB / mo. Data Protection Service Schedule Daily Full Weekly Full / Daily Inc. Retention 7 years 1 year 3 months Time-to-Recover (RTO) 1 hour 1 day 1 week $A / job + $B / MB $C / job + $D / MB $E / job + $F / MB Highlights Define authoritative catalog of all IT infrastructure services Build service tiers with associated service level targets and cost models Service Manager can also help with service level management. The product allows for definition of services and various service level tiers, and attachment of SLA documents. In this way, IT could create a 5 star level of backup with 7 year retention policy (among other factors), down to a 1 star policy whereby retention is only for 3 months. IT Infrastructure (Storage Admins, Backup Admins, …)

Integration Capabilities
3rd-Party Framework (HP, CA, Tivoli, BMC, NetCool) SNMP forwarding LDAP NT Auth. AD Auth. API Remedy Peregrine Workflow API Vantive Agent SDK ERP Lightweight Agents XML Asset Import / Export Clustering Agents LDAP Service Manager integrates with a variety of other management products that many customers have deployed. As mentioned before: Information collection is achieved via lightweight agents which then populate our embedded Sybase ASA database – initially focused on the 4 products listed. In the future we will add additional agents for online/offline storage as well as server (OpForce), Clustering (VCS/CCAvail), and an agent SDK so other 3rd party information can be collected The information can then be exported via ODBC as required for use with another business intelligence tool, etc. The management server (middle box) contains the embedded database & runs on Tomcat so there is no need to buy any application server or other database. The other code elements run on this box (window/solaris only). To create business views (logical groups of resources) we can either use the admin tool (using drag & drop capabilities) and can also import asset inventory and structure data can be via XML or from spreadsheets (similar to a script) Once the information is collected and organized / categorized into logical groups, specific events (such as job failures) can be forwarded to 3rd party management frameworks via SNMP along with additional information on which “business views” are impacted (such as a department or application) – note: we do NOT intend to be an NSM product & don’t want to compete – goal is to complement The future areas are in grey / dotted lines - leveraging LDAP and other technologies to facilitate access controls and user definition (authentication) & integration with 3rd party ticketing engines such as listed (enhanced workflow). Initial support for: VERITAS NetBackup VERITAS Backup Exec Legato Networker VERITAS SANPoint Control Server Agents Asset Management Storage Agents Third-party reporting tools via ODBC Internal Database Backup Agents

Product Demonstration

Rapid Deployment Install & configure server
Install agents (backup master server / SAN hosts) Create / Import business views Drag & drop discovered architecture to business views Add portal users Set up workflows (options consulting services available) Backup Admin. Storage Admin. CIO Marketing Department Data Center Manager Business Views DB Service Manager can be deployed in a straightforward and rapid manner – we generally complete the installation in less than a day. To do so, the administrator: [build] installs and configures the server [build] installs the agents (on backup master servers and SAN hosts) [build] creates / imports the business views [build] drag & drop the discovered assets to the business views [build] adds the portal users And [build] sets up the workflows (note: consulting services are available to help with workflow definition) Overall this is a process that our current customers have found very easy. NBU BE Legato

Increasing Benefits Over Time
Provide accountability through charge back Reduce operational costs through service automation ROI Reduce time to delivery through standard workflows Provide self-service business reporting to internal “customers” Reduce administrative costs through central reporting / monitoring Service Manager provides immediate benefits as well as additional benefits over time. [build] Initially, the product helps reduce administrative costs by centralizing the reporting and monitoring of online and offline storage. [build] Next, helping provide self-service reporting to internal consumers can provide additional benefits & free up administrators to perform other functions. [build] The product can also help reduce delivery time by helping ensure consistent, standard workflows are implemented; [build] can help reduce operational costs by automating the services; and [build] can provide cost transparency and accountability via chargeback. In essence, the product grows with you and helps you realize benefits as you use more of the functionality.

Product Roadmap CommandCentral Service 3.5 CommandCentral Service 4.0
Solaris, Windows support NBU, BE, Legato support SPC support CommandCentral Service 3.5 Web-based service portal Personalized interface Business-level reporting Multiple, user-def. views Print/ reports Cost allocation/chargeback Event/change mgmt. Provisioning workflow Knowledge base XML import/export SNMP forwarding CommandCentral Service 4.0 Integrated SRM SLA mgmt. / workflow Backup improvements Improved cost allocation Improved usability Improved manageability Consulting enablement Initial computing as a service HP/UX, AIX, Linux agents TSM support CCStorage integration VCS/OpForce support CommandCentral Service 4.5 Computing as a service Channel readiness Geographic expansion Policy-based management Correlation between technology domains Initial application performance integration Out-of-the-box adapters (frameworks, billing, ticketing, etc.) Third-party backup/SRM CCRecovery, CCAvailability I3 support The product is scheduled for release in Q4 of 2003 and is already in use by half a dozen large customers today. It currently runs on Solaris and Windows. The next release of the product is scheduled for Q and will add the functionality listed… and support additional platforms. 4Q2003 1H2004 2H2004

Early Adopter Program Benefits Activities
Early access to product at no cost (during evaluation period) Influence initial version and future roadmap Hands-on engineering resources Activities Install / evaluate product and updates Participate in regular status conference calls Customer case study / marketing reference Before the release in Q4, we are accepting a select number of customers into our Early Adopter Program. This program provides customers with early access to the product at not cost, provides influence to the product roadmap, and hands-on engineering resources. In return, we ask the customer to install and evaluate the product, participate in regular status calls/discussions, and to provide a customer case study / marketing reference. For more information, please contact product marketing or product management.

VERITAS Software: Enabling Utility Computing
Service Storage Recovery Availability Server Performance Foundation Suite NetBackup / BackupExec Cluster Server Server Automation Application Performance As you can see, Service Manager fits into the overall VERITAS Utility Computing vision… Heterogeneous Hardware Infrastructure

VERITAS Software: Enabling Utility Computing
CommandCentral Service i3 Service Storage Recovery Availability Server Performance Command Central Storage Command Central Recovery Command Central Availability Storage-Central OpForce Foundation Suite NetBackup / BackupExec NetBackup / BackupExec Cluster Server Server Automation Application Performance As you can see, Service Manager fits into the overall VERITAS Utility Computing vision… Foundation Suite Cluster Server Heterogeneous Hardware Infrastructure

The Future – Utility Computing
“IT Network” Becoming Mature Behaves Like Water, Gas Or Electrical Network Economies Of Scale From Infrastructure Shared, Centralized Resources Always Available “On Demand” Fast, Reliable Heterogeneous Support Any Disk, Server, OS, Database, Application Modular Approach We believe that IT departments will start to operate the “IT network” like any other mature network. Mature networks like the gas or electrical network deliver highly reliable services to millions of people for a few dollars a month. And you can connect a whole range of devices to these networks to make your life easier. The electrical network deals with spikes in demand seamlessly, problems are fixed long before there is an outage. Right now the IT Network costs millions of dollars a month, serves thousands of people and has outages each day. But things are about to change. Veritas software allows Resources such as storage and servers to be shared. IT can now start to rationalize their inventory, pool resources together and leverage those resources across many applications in many different departments. Economies of scale can now start to be derived from the infrastructure –less servers, better utilization and quality software to assist with management. Applications to be available “on demand”. Whether there’s a hardware failure, a software failure or a disaster VERITAS can recover. Performance can be continuously monitored and issues fixed before the end user notices. a utility based on what you have today –you don’t need to rip and replace in your data center to get the benefit. Lower hardware costs Hardware Independence Maximization of current hardware resources Freedom of choice for future investment Greater IT productivity Simplified administration of heterogeneous environments Proactive management of applications Increased application ROI Increased uptime “online everything” Performance monitoring & optimization VERITAS ROI enables you to start saving money in as little as 4 minutes

Summary Demonstrate business value of IT investments
Reduce cost of delivering services to your users Transform IT from cost center to value center Leverage investment in VERITAS and non-VERITAS products Enable vision of IT utility for your organization Working closely with our large early customers to define vision In summary, Service Manager demonstrates the business value of IT investments, reduces costs, transforms IT to a value center, leverages investment from Vx and non-Vx products, and enables the vision of IT as a utility… We continue to work closely with our large early customers to define and deliver on the vision…

& QUESTIONS ANSWERS

VERITAS CommandCentralTM Service 3.5 Transforming IT to a Value Center

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