1. Exchange Welcome Event
International Student Services Office (ISSO)
September 3, 2019

2. Welcome to Carleton!
The International Student Services Office (ISSO) provides services that support the needs and interests of our international, exchange and study abroad students, such as:
Immigration advising
UHIP health insurance administration
Orientation
Transition & student life support
Intercultural learning
Leadership opportunities
Group mentorship
Ottawa area cultural events and outings

3. ISSO Staff Nancy Leslie, Incoming Exchange Program Coordinator
International Student Services Office (ISSO), 128 University Centre
My Office Hours: For appointments and drop-ins
Monday 2-4 pm
Wednesdays 10 am to 12 noon
Friday 2-4 pm
Chau Hoang, Exchange Partnership Administrator
Heba Elbat, Outgoing Exchange Program Coordinator
Carolyn McGill, International Student Immigration Advisor
Sarah Lanoue, Immigration and International Projects Coordinator
Lynn Murphy, UHIP and Office Administrator
Laura Truesdell, ISSO Manager

4. The Registrar’s Office
Natalia Mazur
Registrar Specialist

5. Services Offered Student Services/Registration
Registration assistance, third party release, special/visiting students, etc.
Petitions and Appeals
Central Academic Records
Grade collection, exam deferrals, record management, official documentation, etc.
Student System Support
Timetable worksheet planning tool, course setup, waitlist system, etc.
Academic Evaluation
Outgoing International Exchange, Letters of Permission, Graduation, etc.

6. Student Timetable

7. Adding/Dropping Courses

8. Course Registration Override System

9. Online Courses

10. Certificate of Enrolment & Transcript

11. If You Have Questions

12. Course Registration Reminders
A reminder that Exchange students must maintain their full-time student status.
Undergraduate students must be registered in a minimum of 3 undergraduate courses (1.5 credits) per term. A maximum of 5 undergraduate courses (2.5 credits) can be taken per term.
Graduate students must be registered in a minimum of 1 graduate course (0.25 to 0.5 credits) or 3 undergraduate courses (1.5 credits) per term. A maximum of 3 graduate courses (1.5 credits) or 5 undergraduate courses (2.5 credits) can be taken per term.
You should consult with your home institution:
to ensure you have the correct number and type of courses each term
if you decide to add or drop a course -> any changes to your study plan must be approved by your home institution

13. Exchange Student Fees
Exchange students do not pay tuition to Carleton. However, they are required to pay the following fees, which will automatically be charged to their student account:
Residence fees (if living on campus):
University Health Insurance Plan (UHIP):
Fall Term - $ CDN
Full Year - $ CDN
Bus Pass (U-PASS):
Fall Term - $
Full Year - $
Note: An unpaid balance on your student account will result in a hold on your account and the University will not release official documents including your transcript.

14. Fee Payment
You can check the balance on your student account by logging into Carleton Central and going to Student Account Summary:
Payment methods (payment is not accepted in person, by cash, or by credit):
Online banking (must have a Canadian bank account*)
* Certain documents may be required to open a Canadian bank account
(e.g. passport and study permit or visitor visa). Scotiabank is conveniently located on campus in Paterson Hall.
International currency transfer (“GlobalPay for Students” – This is the preferred method for international payments)
International wire transfer (be aware of hidden bank fees that may apply)
Questions? Go to

15. Important Dates and Deadlines
Registration Deadlines:
Last day to add courses or change course sections for Fall 2019 term or Full Year is September 17th.
Last day to drop courses for Fall 2019 term is December 6th and Full Year is April 7, 2020.
Fee Payment Deadlines:
Fall 2019 Term – August 25th
Winter 2020 Term – November 25th
Holidays (no classes):
Thanksgiving – October 14th
Fall Term Break – October 21st to 25th
Christmas – December 25th to January 1st, 2020
Fee Payment

16. Online Service for Students -> Carleton Central
Carleton Central ( allows you to:
Update your personal information -> address, phone #, , etc.
Make sure your Emergency Contact information is current
Check your student record -> review grades and exam schedule
Check your Registration
View your course timetable
Search for more courses
Add a course
└> submit an override request
└> apply to be on the waitlist when a course is full
Drop a course
Check your Student Account status -> what fees are owed and the amount

17. Useful Links
MyCarleton University Portal -> connects students to cuLearn, Carleton Central, student , and important campus announcements:
Post-Arrival Information -> a guide to help students get settled in:
Opening a Canadian Bank Account > what is required:
Academic and Financial Dates and Deadlines -> fee payment, course registration and withdrawal and university holidays or breaks:
and

18. Other Contacts
Housing and Residence Life Services:
Student Accounts:
UHIP:
U-Pass:
Student Card:

19. Stay Connected !
The ISSO shares exciting opportunities and event information on the following social media accounts:
Instagram: carletonisso
Carleton University Exchange Association (CUEx):
A not-for-profit student-run organization that provides Carleton University international and exchange students with memorable experiences in social and cultural events.
Connect through their Facebook group or via to

20. Thank You for Attending
Questions ?