2. Human Resource Management
Chapter Thirteen
Human Resource Management
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McGraw-Hill/Irwin
Introduction to Business

3. Learning Objectives
Describe the five components of a human resource management system and the way they work together to help a company obtain a competitive advantage.
Appreciate the issues involved in the process of recruiting qualified people to join a company and the steps involved in the selection process.

4. Learning Objectives
Explain how training and development activities help to build abilities, skills, and knowledge of a company’s employees.
Understand why the process of appraising employees’ performance is a major factor influencing the way they wish to contribute to achieving a company’s goals and objectives.

5. Learning Objectives
Explain why linking pay to performance in a fair and equitable manner is an important source of employee motivation and commitment to a company.
Appreciate the importance of good labor relations and the importance of collective bargaining in aligning the goals of employees and companies.

6. The Components of a Human Resource Management System
Human resources
Human resource management

7. The Components of a Human Resource Management System
Recruitment and Selection
Training and Development
Performance Appraisal and Feedback
Pay and Benefits
Labor Relations

8. Recruitment and Selection
Human resource planning
External and internal recruitment
The selection process

9. Recruitment and Selection

10. Human Resource Planning
Workflow analysis
Job analysis

11. Human Resource Planning
Job description
Job specifications

12. External and Internal Recruitment
External recruitment

13. The Selection Process Step 1: Screening applications and résumés
Step 2: Applicant testing and reference checks
Step 3: The interview process
Step 4: Making the final selection

14. The Interview Process
Structured interview
Nondirective interviews

15. Training and Development
Training-needs analysis
Training gap
Types and methods of training and development
On-the-job training

16. Performance Appraisal and Feedback
Performance feedback

17. Performance Appraisal and Feedback
Performance Appraisal Methods
Who Appraises Performance?
360-degree performance appraisal
Giving Performance Feedback

18. Performance Appraisal Methods
Managers can evaluate:
Results or outcomes of an employee’s activities
Specific employee actions or behaviors that produced those outcomes

19. Giving Performance Feedback
Formal appraisals
Informal appraisals

20. Pay and Benefits
Pay
Benefits

21. Pay and Benefits Pay structures Types of Incentive Pay Pay level
Individual Incentive Plans
Group and Companywide Reward Systems

22. Individual Incentive Plans
Piecework plans
Commission systems
Merit pay
Bonus pay

23. Group and Companywide Reward Systems
Profit sharing plans
Employee stock ownership plan
Organization bonus systems

24. Labor Relations Union-management relations
Collective bargaining: resolving the conflict

25. Labor Relations
Trade unions

26. Union-Management Relations
Industrial conflict
Working-to-rule
Lockout
Strike

27. Collective Bargaining: Resolving the Conflict
Integrative bargaining solution
Attitudinal structuring
Grievance procedures

28. Collective Bargaining: Resolving the Conflict
Mediation
Arbitration