1. Human Resource Management Chapter 10 Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

2. Learning Objectives LO 1 Discuss how companies use human resources management to gain competitive advantage LO 2 Give reasons why companies recruit both internally and externally for new hires LO 3 Identify various methods for selecting new employees LO 4 Evaluate the importance of spending on training and development 10-2

3. Learning Objectives (cont.) LO 5 Explain alternatives for who appraises an employee’s performance LO 6 Describe the fundamental aspects of a reward system LO 7 Summarize how unions and labor laws influence human resources management 10-3

4. Human Resource Management  Human resources management (HRM)  Formal systems for the management of people within an organization. 10-4

5. Strategic Human Resources Management 10-5 Creates value Is rare Is difficultIs organized

6. Strategic Human Resources Management  Human capital  The knowledge, skills, and abilities of employees that have economic value. 10-6

7. The HR Planning Process  Demand forecasts  determining how many and what type of people are needed.  Supply of labor  how many and what types of employees the organization actually will have. 10-7

8. An Overview of the HR Planning Process 10-8 Figure 10.1

9. Question What tool is used for determining what is done on a given job and what should be done on that job? A.Job description B.Job specification C.Job analysis D.Occupation breakdown 10-9

10. The HR Planning Process  Job analysis  A tool for determining what is done on a given job and what should be done on that job. 10-10

11. Staffing the Organization  Recruitment  The development of a pool of applicants for jobs in an organization  Internal, external  Selection  Choosing from among qualified applicants to hire into an organization 10-11

12. Selection 10-12 Applications and Résumés Reference Checks Drug Testing Cognitive Ability Tests Performance Tests Integrity Tests Interviews Background Checks Personality Tests

13. Interviews  Structured interview  Selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers. 10-13

14. Use of Pre-employment Selection Tools 10-14 Figure 10.2

15. Performance Tests  Assessment center  A managerial performance test in which candidates participate in a variety of exercises and situations. 10-15

16. Reliability and Validity  Reliability  The consistency of test scores over time and across alternative measurements.  Validity  The degree to which a selection test predicts or correlates with job performance  Criterion, content 10-16

17. Workforce Reductions  Outplacement  The process of helping people who have been dismissed from the company regain employment elsewhere. 10-17

18. Termination  Employment-at-will  The legal concept that an employee may be terminated for any reason. 10-18

19. Advice on Termination 10-19 Table 10.1

20. Legal Issues and Equal Employment Opportunity  Adverse impact  When a seemingly neutral employment practice has a disproportionately negative effect on a protected group. 10-20

21. U.S. Equal Employment Laws 10-21 Table 10.2

22. U.S. Equal Employment Laws (cont.) 10-22 Table 10.2

23. Training and Development  Training  Teaching lower-level employees how to perform their present jobs.  Development  Helping managers and professional employees learn the broad skills needed for their present and future jobs. 10-23

24. Training and Development  Needs assessment  An analysis identifying the jobs, people, and departments for which training is necessary. 10-24

25. Most Frequently Used Training Methods 10-25 Figure 10.4

26. Types of Training  Orientation training  Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like  Team training  Training that provides employees with the skills and perspectives they need to collaborate with others. 10-26

27. Types of Training  Diversity training  Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce. 10-27

28. Performance Appraisal  Performance appraisal (PA)  Assessment of an employee’s job performance. 10-28

29. Types of Appraisals 10-29 TraitResultsBehavior

30. Performance Appraisal  Management by objectives (MBO)  A process in which objectives set by a subordinate and a supervisor must be reached within a given time period. 10-30

31. Question ___________ is the process of using multiple sources of appraisal to gain a comprehensive perspective on one’s performance. A.360-degree appraisal B.Peer appraisal C.Content appraisal D.Equity appraisal 10-31

32. Performance Appraisal  360-degree appraisal  Process of using multiple sources of appraisal to gain a comprehensive perspective on one’s performance 10-32

33. Giving Feedback 1.Summarize the employee’s performance, and be specific. 2.Explain why the employee’s work is important to the organization. 3.Thank the employee for doing the job. 4.Raise any relevant issues, such as areas for improvement. 5.Express confidence in the employee’s future good performance. 10-33

34. Factors Affecting the Wage Mix 10-34 Figure 10.6

35. Pay Structure 10-35 Figure 10.7

36. Employee Benefits  Cafeteria benefit program  An employee benefit program in which employees choose from a menu of options to create a benefit package tailored to their needs.  Flexible benefit programs  Benefit programs in which employees are given credits to spend on benefits that fit their unique needs. comparable worth 10-36

37. Labor Relations  Labor relations  The system of relations between workers and management. 10-37

38. Collective Bargaining  Union shop  An organization with a union and a union security clause specifying that workers must join the union after a set period of time.  Right-to-work  Legislation that allows employees to work without having to join a union. 10-38

39. Determinants of Union Voting Behavior 10-39 Figure 10.8

40. Destination CEO: Southwest Airlines  Conduct research on the corporate culture at Southwest Airlines.  Provide concrete examples of how its culture is displayed. 10-40