1. Developing Emotional Intelligence in yourself and others
Louise Hart
University of Derby
April 2008

2. Objectives Understand what Emotional Intelligence (EI) is
Understand its benefits and relevance
Learn how to start developing EI skills
Louise Hart

3. Louise Hart

4. Louise Hart

5. Daniel Goleman’s EI Components
Self-awareness Being alert to your feelings
Self-management Managing your feelings
Motivation Using feelings to help achieve your goals
Empathy Tuning into how others feel
Relationship Handling feelings in Management interactions with others
Louise Hart

6. ‘The ability to recognise that we have emotions, name them, and control them enough to enable us to choose how to behave’
McBride &Maitland 2002

7. Myths about EI
There is no place for emotions in life; facts are more solid
EI involves telling everyone how you feel all of the time
We should only focus on positive emotions, not negative ones
EI is just another soft skills fad with nothing new to offer
Louise Hart

8. Why bother to develop your EI?
Talk about evidence and business case -handout
Louise Hart

9. EI Benefits Improved relationships Improved communication with others
Better empathy skills
Improved career prospects
Manage change more confidently
McBride & Maitland 2002
Relationships:
Better able to empathize with colleagues, friends
Communication:
EI develops a whole set of skills and strategies for more meaningful communcation
Empathy:
Ability to understand another’s feelings will aid our ability to influence effectively and develop relationships
Career prospects:
All managers wants to employ someone who is emotionally intelligcent – they won’t necessarily call it that thought (more likely to be creativity, communication, flexibility, work as part of team, proactivity skills)
Manage change more confidently:
Gives confidence to embrace and manage change.
Louise Hart

10. Emotional Self-Awareness
“seeing yourself as others see you, and have good sense of our own abilities and current limitations”

11. Using this PowerPoint break timer – 15 min
This PowerPoint slide uses images, custom animation, and timing to provide a countdown timer that you can use in any presentation. When you open the template, you’ll notice that the timer is set at 00:00. However, when you start the slide show, the timer will start at the correct time and count down by 1-minute intervals until it gets to 1 minute. At that point, it will count down in two 30-seconds intervals to 00:00.
To insert this slide into your presentation
Save this template as a presentation (.ppt file) on your computer.
Open the presentation that will contain the timer.
On the Slides tab, place your insertion point after the slide that will precede the timer. (Make sure you don't select a slide. Your insertion point should be between the slides.)
On the Insert menu, click Slides from Files.
In the Slide Finder dialog box, click the Find Presentation tab.
Click Browse, locate and select the timer presentation, and then click Open.
In the Slides from Files dialog box, select the timer slide.
Select the Keep source formatting check box. If you do not select this check box, the copied slide will inherit the design of the slide that precedes it in the presentation.
Click Insert.
Click Close.
Louise Hart

12. Save this template as a presentation (.ppt file) on your computer.
Using this PowerPoint break timer – 10 mins
This PowerPoint slide uses images, custom animation, and timing to provide a countdown timer that you can use in any presentation. When you open the template, you’ll notice that the timer is set at 00:00. However, when you start the slide show, the timer will start at the correct time and count down by 1-minute intervals until it gets to 1 minute. At that point, it will count down in two 30-seconds intervals to 00:00.
To insert this slide into your presentation
Save this template as a presentation (.ppt file) on your computer.
Open the presentation that will contain the timer.
On the Slides tab, place your insertion point after the slide that will precede the timer. (Make sure you don't select a slide. Your insertion point should be between the slides.)
On the Insert menu, click Slides from Files.
In the Slide Finder dialog box, click the Find Presentation tab.
Click Browse, locate and select the timer presentation, and then click Open.
In the Slides from Files dialog box, select the timer slide.
Select the Keep source formatting check box. If you do not select this check box, the copied slide will inherit the design of the slide that precedes it in the presentation.
Click Insert.
Click Close.
Louise Hart

13. Empathy
“sensing others’ feelings and perspective and taking an active interest in their concerns”
Louise Hart

14. Optimism
“persistence in pursuing goals despite obstacles and setbacks”
Louise Hart

15. Response to failure Optimist Pessimist Permanence It won’t last long
It will go on for ever
Pervasiveness
It only affects this situation
If affects the whole of my life
Personalisation
It’s happened because of a combination of circumstances
It’s entirely my fault
Louise Hart

16. Adversity Beliefs ABC Model Consequences Dispute
Energisation and feelings
Louise Hart

17. ‘Remember, life is not what happens to you
but what you make of what happens to you.
Everyone dies, but not everyone fully lives.
Too many people are having “near life experiences” Anonymous
Louise Hart

18. Louise Hart University of Derby l.hart@derby.ac.uk
Thank You!
Louise Hart
University of Derby