1. The Font Office Design & Layout
The different design include but not limited to
Rectangular
L shape
Desk Islands
Semi Circular
Circular
Seated check in desk
Self Terminal Machine

2. Self Terminal Machine

3. The physical structure and positioning of the front desk:
Front Office staff will have a clear view of persons entering the lobby from the street entrance or from the elevator.

4. Typical Front Desk Provisions
Traffic Area
(c)
Square Meter
Work Station
(b)
Meter
Desk length
(a)
Number of Rooms
1- 2
3 -10 50
14.0 – 150
2 – 3
4.5 – 15
23.2 – 250
3 – 4
7.5 – 25
4 – 5

5. Size of the Desk
Provide individual work station each 6ft (1.8 sq m) long for registration and cashier
Two work stations for the first 150 rooms, and one more for each additional hundred rooms
An additional work station should be added in case the telephone operator will be placed inside the desk.

6. Queuing space
Provide sufficient space in front of the desk for guests to line up, at least 20ft (6 sq. m) clear of circulation

7. Bellman Station To be near the front desk and main entrance
Luggage storage:
A lockable storage area adjoining the bellman station with shelving for checked luggage, mini bar, first aid & special Needs equipments and provide direct access to the main entrance

8. Telephones
Include house phones close to the front desk and public phones convenient to the lobby, (One public telephone per hundred rooms)

9. Fixture and Furniture
Establish the needed ambience of lobby area by providing special details and finishes. (1st Impression)
Front desk design, concierge (bellman) station, Guest relation desk

10. The Guest Cycle
Pre-Arrival
Arrival
Occupancy
Departure

11. Front Office Functions Guest Cycle
Guest Accounting
Guest Services
Pre-Authorization
Reservations
Pre-Arrival
Establishment of credit
Registrations
Arrival
Charge postings
Night Auditor
Occupancy-Services
Occupancy
Settlement
Check out and guest history
Departure

12. Pre Arrival
An effective reservation system helps maximize room sale by monitoring room availability and forecasting room revenue.
By analyzing reservation information, front office management can develop and understand of the hotel's reservation patterns.
Data collected during the reservation process become especially useful in subsequent front office functions. Perhaps the most important outcome of a reservation is having the room available when the guest arrives.

13. Arrival
The arrival stage of the guest cycle includes registration and rooming functions.
When the guest arrives at the hotel, he establishes a business relationship with the hotel through the front office staff.
It is the staff task to clarify the nature of the guest-hotel relationship and the expectations of the hotel and the guest.

14. Occupancy
Throughout the guest cycle, the front office represents the hotel to the guest. This role is especially important during the occupancy stage.
As the center of front office activity, front desk is responsible for coordinating guest services. A concierge is often employed to offer special attention to such needs.

15. Departure
The fourth stage of the guest cycle is departure. The final element of guest service is checking the guest out of the hotel and creating a guest history record.
The primary concerns of the front office employees during check-out are determining the guest satisfaction with the stay, and encouraging the guest to return to the hotel (or another property in the chain).