1. Teaching, Learning and Technology Roundtable AY2011 Steering Committee Meeting Mary Balkun Stephen Landry September 30, 2010

2. Agenda Overview of the TLT Roundtable (Balkun/Landry) TLTR Accomplishments from AY2009-10 (Balkun) Update on the State of IT at SHU (Landry) Possible Action Items for Consideration for AY2010-11 (Fisher) Open Discussion (All) Determination of Next Steps (All)

3. Teaching, Learning and Technology Roundtable AY2011 Overview of the TLTR at SHU Mary Balkun Stephen Landry September 30, 2010

4. Overview of the TLT Roundtable SHU Strategic Plan of 1997 proposed a cross functional advisory committee to replace the IT strategic planning subcommittee that worked 1995-96 In 1997 AAHE launched its Teaching, Learning, and Technology Roundtable program, helping campuses foster cross functional dialog on issues regarding instructional technology, to include faculty, administrators, librarians and technologists Provost Scholz formally convened first SHU TLTR in 1997

5. Overview of the TLT Roundtable (cont.) During first few years the TLTRs action teams were focused on guiding implementation of the 1997 strategic plan – Recommended providing a network port in every faculty office and providing every faculty member with a network and email account – Recommended providing a Web page for every faculty – Recommended adoption of MS Word – Recommended categorization of Mobile and Technology Intensive course sections – Served as review committee for first CDI proposals

6. Overview of the TLT Roundtable (cont.) Other significant accomplishments over the years include – Sponsored many showcases and symposia – After piloting several systems, recommended Blackboard as replacement for Lotus LearningSpace – Tablet PC program for science and math programs – Cell phone pilot projects – Oversaw several faculty development initiatives, including Faculty Innovation Grants (FIG), Research Computing, Student Undergraduate Research Fund (SURF) – Made recommendations for IT budget cuts

7. Overview of the TLT Roundtable (cont.) TLT Roundtable Purpose: – To achieve the best in teaching and learning through more effective use of information technology while controlling costs, a college or university needs continuing communication, cooperation, and collaboration among representatives of a wide range of faculty and academic support services to facilitate better planning, decision making, and support for faculty and students. TLT Group Web Page: http://www.tltgroup.org/TLTR/guidelines.htmhttp://www.tltgroup.org/TLTR/guidelines.htm Provosts Charge (highlights): – On behalf of the University, and in the interests of enlightened use of technology for teaching and learning, we place before the Seton Hall University Teaching, Learning and Technology Roundtable the following charge: Serve as a forum and meeting place for discussion of institutional issues related to teaching, learning, and technology Create action teams to achieve essential short term goals deemed necessary by the membership of the TLTR, and by their constituencies, advancing to the cabinet recommendations as they emerge from these teams Provide a forum for discussion and recommendations to enhance technology through representative participation by various stake holders such as the Faculty Senate, Academic Affairs, Student Affairs, Department of Information Technology, and other key organizations or groups as needed Stay informed of national trends in technology integration in higher education and communicate these trends to the University community – SHU TLTR Web Page: http://www.shu.edu/offices/projects-initiatives/tltc-teaching-learning-technology- roundtable.cfm http://www.shu.edu/offices/projects-initiatives/tltc-teaching-learning-technology- roundtable.cfm

8. Teaching, Learning and Technology Roundtable AY2011 TLTR Report for AY2009-10 Mary Balkun September 30, 2010

9. Best Practices and Events Chairs: Kelly Shea & Lysa Martinelli Objective: Identify and schedule best practices showcases and other events in order to provide opportunities for discussion and demonstration of institutional issues relating to teaching and learning. If possible, highlight issues of environmental sustainability. Accomplishments: This committee held six community events to showcase how SHU faculty use technology in the classroom and hosted the annual faculty and student copyright events to keep the University in compliance with the TEACH Act and the DMCA.

10. Digital Sustainability Chairs: Richard Stern & Michael Taylor Objective: Investigate technology tools, green initiatives/sustainability and paperless classroom. Accomplishments: This committee was successful in working with the SGA to implement, manage and communicate the new printing limits placed on students to address the wasteful use of paper in the University Library and public computer facilities.

11. Emerging Technologies Chairs: Sharon Favaro, Bert Wachsmuth, & Abe Zakhem Objective: Identify new and emerging technologies and investigate their usefulness in teaching and research. Accomplishments: This committee was successful in working with IT and the Honors Program to pilot tablet computers for all Honors students, enabling them to utilize these form factor computers in the classroom.

12. User Support Committee Chairs: Anne Pummfrey & Paul Fisher Objective: Investigate user problems and concerns with user service and support. Accomplishments: This committee was successful in working with faculty to determine common problems with the new email system and work with IT to resolve issues as worked with IT to identify patterns of problems that were going under- reported.

13. Teaching, Learning and Technology Roundtable AY2011 IT Update to the TLTR State of IT at SHU Stephen G. Landry, CIO September 30, 2010

14. Overview of IT at Seton Hall University Fully virtualized data center – Easier to manage; saves power and cooling; provides failover and business continuity options – Most key services (Web site, PirateNet, Email, Blackboard LS, Banner, AD, SAN) are redundant with failover – Secondary data center in McNulty Hall nearing completion Redundant 100mbs Internet connections – Two independent paths to data center

15. Overview of IT at Seton Hall University (cont.) Full wireless coverage from public areas, academic spaces, and residence halls – Upgrade to 802.11n in progress – Consolidating wired ports to reduce maintenance costs – 802.1x authentication scheduled for summer 2011 Microsoft Active Directory (AD) – Most campus IT services authenticate through MS AD – Accounts are provisioned from the Banner administrative system using Oracle Identity Management (OIM) – OIM enables users to reset their own passwords

16. Overview of IT at Seton Hall University (cont.) Microsoft Email – Faculty, staff, and administrators use SHU hosted MS Exchange email servers Access through MS Outlook or Outlook Web Access (OWA, a.k.a., Webmail ArchiveOne server-based archiving available for MS Exchange users – Students use MS hosted email (MSLive@EDU) – All users can access MS hosted file sharing /collaboration tools (MSLive Workspace. MSLive Skydrive, etc.) – MS SharePoint services will be added in AY2011

17. Overview of IT at Seton Hall University (cont.) Administrative Systems – Sungards Banner administrative system for student records, financial aid, HR/Payroll, and financial records – Upgrade to Banner 8 scheduled for fall break – System includes many add-ons that enhance base functionality of Banner system E.g., Oracle Reports and Banner ODS for reporting; Banner Xtender for document scanning / doc mgmt; Banner Workflow; others Not all features of Banner suite are turned on for all areas, functional managers control implementation of most Banner features; IT maintains over 200 Banner modifications; many are the interfaces between administrative systems, some add needed functionality to Banner system

18. Overview of IT at Seton Hall University (cont.) PirateNet Campus Portal – Provides single sign-on to many IT services, including student email and MS Live services Learning Suite – Blackboard Learning Suite: Blackboard Learning System, Content Systems, Assessment System, etc. – NEW: Starfish Retention System – Also available for pilot projects: Sakai open source learning system

19. Overview of IT at Seton Hall University (cont.) Windows 7 – Offers improved stability and manageability – Deployed for all new faculty and student laptops for Mobile Computing 2010 – To reduce support costs, IT is standardizing most users onto Windows 7 over AY2010-11 – Administrative users with desktops that will not satisfactorily run Windows 7 will be issued a used laptop from the Mobile Computing Program (after taking an online orientation to Windows 7) – Faculty and students with Windows Vista can schedule an upgrade or wait until their next scheduled refresh

20. Overview of IT at Seton Hall University (cont.) See IT Annual Report and IT Portfolio of Projects online for more information http://www.shu.edu/offices/technology/about-doit.cfm

21. IT Budget Like all areas of the University, the IT operating and personnel budgets were cut substantially in each of FY2008, FY2009, and FY2010 Proposed cuts were circulated widely; feedback on proposed budget cuts for this year was provided by TLTR and Faculty Senate IT committees FY2011 budget summary part if IT annual report posted on IT Web site Huron Consulting Group made further recommendations for future IT budget cuts

22. Huron Consulting Group – Findings Overall central IT costs were about median for peer group and slightly lower than doctoral average – Central IT costs for faculty and user support slightly higher than peers – Central IT costs for administrative system support slightly lower than peers Mobile Computing Program is a revenue generator for the University, and other funding sources for core IT services would need to be found if the University elected to eliminate the program

23. Huron Consulting Group – Findings (cont.) SHU does not require technology training for employees; student technology training required in Freshmen Studies, but not ongoing SHU has a high number of Banner modifications relative to the size of the institution and support staff SHU has several standing IT advisory committees (e.g., TLTR, Faculty Senate IT Committee, Banner Steering Committee, etc.), but does not have an executive steering committee

24. Huron Consulting Group – Recommendations Implement mandatory technology training for students and employees as a way to reduce central IT support costs Reduce the number of Banner modifications as a way to reduce central IT support costs Engage executive steering committee as a means to ensure prioritization of IT services and projects in line with ITs smaller staff and budget

25. IT Challenges for AY2011 Supporting the new generation of highly mobile devices (always on / always connected) Increasing bandwidth consumption Rising costs of IT security and compliance University budget situation (e.g., filling vacant positions) Supporting new generation of software (Open Source, SaaS, SOA, etc.) – new options, new costs, new skills required

26. IT Challenges for AY2011 (cont.) Supporting faculty research computing needs (e.g., Internet2 was discontinued in FY2009) Enabling administrative areas to improve their effectiveness and efficiency while reducing administrative computing costs (e.g., reducing Banner modifications as Hurons recommendation) Continue to leverage high levels of faculty interest and use of IT to support the Universitys instruction and assessment initiatives

27. IT Challenges for AY2011 (cont.) Implementing Huron recommendations: – Leveraging technology standardization and increasing user proficiency to reduce IT support costs – Seek to reduce modifications and consolidate administrative system in future upgrades to Banner suite – Engaging executive team in prioritization of services and projects to align with IT budget reductions

28. Teaching, Learning and Technology Roundtable AY2011 Possible Action Teams for AY2011 Paul Fisher September 30, 2010

29. The TLTR Process Break into Action Teams Charged by the Steering Committee…thats YOU!!! Meet monthly & report back Provide recommendations on next steps to the Steering Committee…thats YOU!!! Determination of action by IT and Campus Leadership

30. Action Team 1 Faculty Best Practices & Events – Charge: Identify new and innovative practices in infusing technology in teaching and learning. Organize events to demonstrate and showcase those innovations to the University Community. – Focus on tools/services we already have being used in new and innovative ways by both faculty and students

31. Action Team 2 Emerging Technologies – Charge: Identify new and innovative technologies where the use of technology can positively impact the teaching and learning experience. Identify early trends in the use of technology in higher education; organize and assess pilot programs. – Focus on the evolution of the Universitys Mobile Computing Program.

32. Action Team 3 Digital Sustainability – Charge: Identify ways that technology can help to meet the University's sustainability goals; educate the University Community on techniques to utilize digital technologies in the classroom. – Focus on utilizing current technologies to reduce paper consumption; explore the use eBooks & eBook readers to reduce paper consumption.

33. Action Team 4 Next Steps for SHUs Learning System – Charge: Research the feasibility of the University to utilize an open-source alternative learning system (e.g. Sakai) in place of the current Blackboard Learning Management System as a way of reducing cost and/or increasing flexibility of the Universitys learning system – Focus: Assess the uses of the current Blackboard Learning System and identify the must have features and functions; compare results with open source alternatives; recommend and organize a pilot project.

34. Action Team 5 User Services & Support – Charge: Identify high priority and/or under reported IT problems at the University and work with University IT Services for resolution.

35. Are there other potential action teams we should consider? Are there issues of concern to the steering committee that action teams might take up in AY2011?

36. OPEN DISCUSSION

37. WRAP UP AND NEXT STEPS