1. BVA Technology and Troubleshooting How to Help Yourself

2. How to help yourself Keep your work safe Keep organized Be prepared What the Help Desk doesnt want you to know!

3. Keep Your Work Safe! Firefox is preferred browser.

4. Keep Your Work Safe! Restart your computer every night. – When you keep your computer running, it keeps your current tasks using RAM. – Restarting the computer cleans up the RAM and makes everything run smoother!

5. Keep Your Work Safe! Create long documents in Word or another text editing application located on your hard drive. – Then cut and paste and upload into Moodle, ODY, BWA, or Aventa. – Even on short questions, its good to have a backup of your answers!

6. Keep Your Work Safe! Save often – Submit answer – Save in Word, Excel, or Powerpoint Dont move away from a test or quiz – LMS could then lock you out Be prepared before you take a quiz or test – Avoid timing out

7. Keep Your Work Safe! Firefox is preferred browser. Restart your computer every night. – When you keep your computer running, it keeps your current tasks using RAM. Restarting the computer cleans up the RAM and makes everything run smoother! Create long documents in Word or another text editing application located on your hard drive. – Then cut and paste and upload into Moodle, ODY, or BWA. – Even on short questions, its good to have a backup of your answers! Save often!

8. Keep Organized! Set up folders for each of your classes in yourDocuments folder – Math – English – Science – Social Studies Save work to proper folder in yourDocuments (your hard drive)

9. Be Prepared! Have a back-up plan! What do you do if you lose the use of your current computer? – Is there another computer in your house you can use? Configure it now for BVA – What other options might you have? Borrow one from drop-in center Borrow one from parent or sibling

10. Be Prepared! Have a back-up plan! What do you do if you lose internet service? – Where are other locations near you have that have WiFi? Your school library Public library Parents work Relatives house Friends house – How are you going to get there? Walk Public transportation Ride bike Parent or older sibling drives you

11. Be Prepared! Have a back-up plan! What do you do if you lose the use of your current computer? What do you do if you lose internet service? Plan now, so if it happens, you are prepared!

12. What the Help Desk doesnt want you to know! (Yes we do.) If you are having issues, quit out of Firefox altogether [cmd+Q (Mac) or ctrl+Q (Windows)] relaunch. If that doesnt work, restart. – 9 times out of 10, this will clear up the problem.

13. What the Help Desk doesnt want you to know! (Yes we do.) Remember, passwords are almost always case sensitive. – Sometimes usernames are too. Help Desk (or Tech Support) contact information – E-mail: HelpDesk@bvapa.org – Phone: (484) 237-5450

14. Keyboard Shortcuts Apple CMD + Q – Quit the current program. CMD + W – Close the current window. CMD + C – Copy the highlighted text or picture. CMD + X – CUT the highlighted text or picture. CMD + V – Paste the highlighted text or picture. CMD + F – Search the current document or page. CTRL + Trackpad Button – Right click PC CTRL + Q – Quit the current program. CTRL + W – Close the current window. CTRL + C – Copy the highlighted text or picture. CTRL + X – CUT the highlighted text or picture. CTRL + V – Paste the highlighted text or picture. CTRL + F – Search the current document or page. CTRL + ALT + DEL – Open Task Manager ALT + TAB – Switch windows.

15. Review! What is the preferred internet browser for your courses? – A) Safari – B) Google Chrome – C) Firefox

16. Review! What should you do every night that will help your computer run more smoothly? – A) Close it – B) Restart it – C) Put it in Sleep mode

17. Review! When you are having problems with the internet, what should you try first? – A) Quit out of Firefox and restart – B) Call the Help Desk – C) X out of Firefox

18. Review If your password for a course or your e-mail doesnt seem to be working, what should you do? – A) E-mail the Help Desk – B) Check the caps lock button – C) Throw up your hands, push back your chair, and spend the rest of the day watching TV

19. Questions? Use the chat box! We are here to help!