1. Waste & Recycling Collection Service
Update

2. Implementation Update
Standard service rollout has been completed.
We have :-
Supplied and delivered over 1/2 million new collection containers
Collected and recycled 200,000 legacy containers
Developed and distributed over 600,000 pieces of awareness information
Delivered a new bespoke collection fleet.
Work is continuing on providing enhanced services to the remaining multi occupancy dwellings

3. Current Position Now entering a more settled period Impact of
Weekly missed collection levels
Peak 2081, now 572
(over 500,000 containers are successful serviced each week)
Contact centre call levels are less than 290 / day comparable to pre service change.
Impact of
festive period (double the normal daily tonnage)
recent bad weather

4. Outstanding areas of concern
Service misuse (enforcement initiative)
Quality issues
Spillages generated through collection activities
Correct return of containers
Repeat missed collections
Contamination

5. Service Improvement Plan
Spillages & Container Return : Toolbox talk all employees, supervisor monitoring, formal action to continued non-complance.
Repeat missed collections : Introduced formal sign off process for collections repeatedly missed.
Introduced bespoke vehicles for certain collection points
Monitoring of crews both on the ground and via live video feed.
Rebalance rounds to ensure continuity across the service

6. What impact is ‘Recycle First’ service having?

7. Kg of residual waste / HH

8. Recycling Performance %

9. Future opportunities Bring bank review Bulky reuse partnership
Nappy recycling
Material specific awareness raising
Streetscene waste recycling
Garden and food waste reduction
Community composting
On street recycling

10. Any Questions