1. Erica Bailey UMMC HR Business Partner
UMMC Leadership Training Chief Residents and Administrative Fellows
Erica Bailey
UMMC HR Business Partner

2. Peer to Leader You can be friendly, though not friends.
Ask Questions. Be Attentive and Aware. Listen.
New Responsibilities include:
Being a Representative of the Medical Center/Program
Coaching/Advocating/Supporting
Delegating and Monitoring

3. Handling Complaints-What To Do
Be Aware-must be on the lookout for violations and have an obligation to report them.
Must have good communication with teams and encourage reporting.
When to Get Human Resources Involved
Complex employee issues
Staff start saying they want to quit or resign
Someone complains about unfair treatment, harassment or discrimination, or threats of Workplace Violence
Accommodations, FMLA, Fit-for-Duty
Chronic illness of employee or eligible family member
Federal and State laws that Govern Employment

4. Complex Employee Issues
Conflict Management
Safety in Workplace-may impact patient care
Personal Hygiene
Unacceptable Behavior
Unsatisfactory Performance
Managing conflict may require partnership from HR, Security etc.
Safety related to employee and patients. Expectation to report to work well rested and adequately prepared to do role. Can involve unsafe practices outside of clinical protocol or program guidelines.
Hygiene-Don’t assume the reason, may be related to cultural , religious or medical reasons. Creating a standard helps prevent development and spread of infections and illnesses. Policy HRM-518

5. Harassment
UMMC is committed to maintaining a work environment in which all individuals are treated with mutual respect and dignity.
Unlawful Harassment is conduct that is:
Unwelcome;
Based on sex, race, or another prohibited characteristic;
Severe or pervasive- creating an abusive work environment.
Other issues:
Favoritism
Humiliation
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature is sexual harassment when:
expectation to submit to such conduct as a regular part of his/her employment, or
submission to or rejection of such conduct is used as basis for employment decisions of employee
unreasonably interfering with an individual’s work performance or creates an intimidating, hostile or offensive working environment

6. Harassment/Disruptive Colleagues
Some signs of a disruptive colleague
Erratic work performance
Workplace accidents
Mood swings
These concerns should be reported immediately to Program Director and/or HR for determination of appropriate ways to address
If someone believes they are being subjected to or witness sexual or other harassment should demand that the harassment stop.

7. Investigations
Report all concerns of unfair treatment, harassment or discrimination, or threats of Workplace Violence to Human Resources
UMMC will conduct an investigation appropriate to the circumstances.
Interview complainant and witnesses.
Review files and documentation.
You may be asked to participate and must be cooperative.
No retaliation- employee will not face retaliation for reporting unethical/unprofessional behavior
Confidentiality- keep all information received during the investigation confidential.

8. Social Media Pointers
All means of electronic communication-blogs, chat rooms, LinkedIn, Facebook, Twitter, Instagram, etc.
All UMMC policies apply
Patient information should NEVER be discussed on social media-HIPPA applies
Do not post information that may identify other employees
Postings must be factual and accurate, affiliation identified, with disclaimer
Nothing is ever deleted-does not go away
Any violations reported to HR /Compliance as necessary
Policy- UMMS Comm#4

9. Professionalism and Well Being
UMMC Commitment to Professionalism and Well-Being
We promote a culture of respect, professionalism and well-being of all Residents, faculty and other staff.
Well rested, qualified, and fit to perform clinical activities.
Programs provide residents with scheduled time off to participate in their own health care needs.
Making a Professional Appearance
ID Badge- Display Photo ID badge at or above chest level at all times.
Lab Coats & Jackets- Always clean and presentable. If not laundered daily should be removed when entering a patient’s room.
Hair- must be well-groomed and professional.
Dress appropriately for your job; clean, neat, professional.
See the full UMMC Dress Code & Personal Appearance Policy on the UMMC Insider.