1. Excellence in Export ACMA Awards 2017-18 Year of Inception: 1966
Company Name :
Plant Location :
Award Category:
Tick mark in appropriate box as per your ‘Company Group Turnover for
Small < 30 Cr
Medium > INR 30 to 100 Cr
Large > INR 100 to 500 Cr
Very Large > INR 500 Cr
Tick mark in appropriate box:
ACMA Member
All Past & Present ACT Cluster/ ACMA UNIDO Cluster Companies are eligible without becoming ACMA member for all categories as per Turnover criteria

2. ACMA Centre for Technology (ACT)
For Technical Queries:
Mr. Uday Harite –
Mobile –
Mr. Atul Gupta –
Mobile
Mr. Vishal Saxena –
Mobile –
Ms. Ekta Agrawal -
Mobile
For Administrative Queries:
Mr. Rupesh Somania –
Mobile –
Ms. Sakshi Karkamkar –
Mobile –
Mr. Binny Tomy -
Mobile
Ms. Smita Kulkarni –
Mobile –
ACMA Centre for Technology (ACT)
Godrej Eternia-C, ‘B’ Wing, '10th Floor, Office No.- C, Old Mumbai Pune Highway Wakdewadi, Shivaji Nagar , Pune – , India, Desk phone – ,

3. Company History with ACMA Awards (last 3 years)
Letter for Submission of Award application
Company letterhead details ( Logo , Address )
To ,
The Secretariat ( ACMA Awards ) ,
ACMA Centre for Technology
Godrej Eternia, ”B” Wing , 10th Floor, Office No. C,
Old Mumbai –Pune Highway, Wakdewadi ,
Shivaji Nagar Pune – , India
We are pleased to submit the application for ACMA Award for Excellence in Export in Small/ Small/ Medium / Large / Very Large category.
All data submitted is duly verified and true to the best of our knowledge .
With regards
( Name & Designation of the Plant CEO )
Company History with ACMA Awards (last 3 years)
Sr. No.
Financial Year (April to March)
ACMA Awards Category-
Applied
Award / Certificate Won  1  2    3  
Note –
1) If you have applied & won multiple awards in one year, please mention accordingly.
2) If your plant has won Gold trophy in the year or in Excellence in Export category, then your plant will not be eligible to apply in the same category. But they can apply for any other category.

4. CONFIDENTIALITY STATEMENT
Automotive Component Manufacturers Association of India
6th  Floor, The Capital Court
Olof Palme Marg, Munirka
New Delhi ,  India
To,
Applicant Company
CONFIDENTIALITY STATEMENT
As a part of the ACMA Awards Process, applicant companies provide business, market, technical, financial information/documents and top customers details in the application. Such information could also be related to intellectual property i.e, patents, product development etc.
ACMA take reasonable care to keep the above information confidential and shall not divulge it to third party and/or not use it for their own purpose, any part of this information in the course of assessment and thereafter.
I agree .
On behalf of ACMA
 Sd/-
Director General

5. Company’s Details
Name of the corporate group (if company is part of a corporate group): -
( Underline the plant for which application is sent )
Plant Address :
Chief Executive (Site) details :
Name : Designation :
Mobile :
Website:
4. Plant Head ( Next to Chief Executive (Site)) details :
Name : Designation :
5. HR Head details :
6. Training Head details :
(If Sr. No. 3 & 4 are same , then provide next level person details at Sr. No. 4 )

6. Company’s Details
7. Company Group Annual Sales Turnover (in INR Cr.) for Year :
8. Plant (for which application is submitted) turnover ( in INR Cr.) for Year :
9. Year of Establishment : Company _______ , Plant ___________
10. Total Employees : Company ___________ , Plant _____________
11. Do you have a Joint Venture : ( If Yes , Mention the partner name )
12. Company’s Key products :
13. Plant’s Key products :
14. Plant’s key manufacturing processes :
15. Plant’s Key competitors :
16. Plant’s Major Certifications :

7. Company / Plant Information
Use this slide to brief about your company / plant.
Please include product names / photographs, plant facility photographs.

8. Company / Plant Information
Use this slide to brief about your company / plant.
Please include product names / photographs, plant facility photographs.

9. Route Map to reach your plant
Provide here the route map to your company for site diagnosis
( Site diagnosis is carried out if the application is shortlisted )
Contact Person Information: ( Need to contact thru out the process of ACMA Award )
Name :
Designation :
Mobile :
Contact Person Information: ( Need to Contact if above person is not available)

10. Mandatory requirement
Customer Details
Mandatory requirement
As a part of ACMA Award process, feedback from your major Customers to be obtained by Applicant companies & to be send by your customer directly to as per format. This feedback will be shared to Juries directly & the same will be provided to you as a part of feedback report.
When you register online, you will receive Customer Feedback format. Kindly send to your top 3 Business Customers & ensure that we receive this before you submit the application online. ( Your application will not be processed without this feedback)
Kindly furnish your top 3 Business customer details from whom you will be obtaining feedback.
S. No.
Customer
% Business share (From the plant)
Customer key persons name
Mobile Number &  1
Manufacturing Head
Incoming Quality Head  2  3
Note- In addition to application & your site diagnosis , Supplier feedback scores will be also considered for final scores.

11. Key Performance Indicators (KPIs) KPI Sheet for Excellence in Export
S. No.
KPI
UoM
Actual Value
Target Value for
Remarks 1
Sales Turnover
INR CR 2
Export Sales Turnover 3
Export Sales Turnover - OEMs 4
Export Sales Turnover - Tier 1 /2 5
Export Sales Turnover - Aftermarket 6
Number of export customers - Developed countries
Nos 7
Number of export customers - Non-Developed countries 8
Royalty Payments ( if Applicable ) 9
Import as a % of total sales % 10
Number of new products added in Export Market 11
% sales of New products w.r.t. total export sales 12
Export Customer satisfaction score 13
Export customer awards 14
Number of products recalled from export market 15
Customer Complaints - Domestic 16
Customer Complaints - Export 17
Customer returns - Export
PPM 18
Cost of poor quality as a % of total sales 19
In-house rejection 20
Number of accidents per year 21
Employee absenteeism ( Total ) 22
Employee satisfaction 23
Number of patents applied 24
Number of patents awarded 25
5 S Score

12. Executive Summary
Synopsis of Application- (write here Specific Achievements (Qualitative & Quantitative) for all 5 areas of application which will support to understand how your company deserves to be a winner)
Area 1- Work Environment & Employee Involvement
Area 2-Customer Assessment
Area 3-Export Operation Performance
Area 4- Export Market Performance
Area 5-Quality Performance
B. Key differentiator (Mention here few points which makes you to stand as a winner )
C. How you are a better employer compared to others ? ( Mention in brief )

13. (Not applicable- for 1st time applicants)
Status of  actions  taken by your company based   on previous ACMA Awards feedback report.
(Mention top 5 only) 
(Not applicable- for 1st time applicants)
S.N.
Area of Improvement
Action taken
Result / Outcome

14. Sharing of Best Practices of your company
Best Practices along with photos shown here will be compiled and shared by ACMA to all applicants / members / non-members for learning purpose. (This is OPTIONAL and there are no marks for this)
By tick mark hereby I agree to allow ACMA to use this information for sharing with others (From above topic only)
Please mention your best practices here
Photo
Photo
Photo
Photo

15. Actual Marks ( for Office Use only )
Company performance at a glance
( Following radar chart shows the scores for each main area as per questionnaire, scores are converted to %age )
RADAR Chart
Sr. No.
Section
Total Marks
Actual Marks ( for Office Use only ) % 1
Work Environment & Employee Involvement
150 2
Customer Assessment 3
Export Operation Performance
300 4
Export Market Performance
250 5
Quality Performance
Total
1000

16. Work Environment & Employee Involvement.
( For office use only )
Section 1
Work Environment & Employee Involvement.
Total Marks = 150
S.N.
Sub topic
Total Marks
Actual Marks ( for office use ) %
1.A
Work Place Management 40
1.B
Suggestions / Kaizens Per Employee 20
1.C
Absenteeism 10
1.D
Training
1.E
Small Group Activities
1.F
Safety 25
1.G
Environment Management
1.H
Contribution of Company towards Nation building
TOTAL
150

17. Work Environment and employee engagement
(1.A) Work Place Management Total= 40
(i) Specify status in below mentioned checklist for “Must be facilities” for all company employees ? Illustrate with photographs of some examples (25)
 Must be facilities
S. No.
Description
Status 1
Jogging track inside shop floor, along walls
OK / Not OK 2
Trees in plant campus (86 Trees/ Acre) 3
No earth should be visible in entire company area. There should be concrete, tar roads or green lawns 4
No truck / fork-lift inside shop floor 5
Clean toilet blocks inside shop floor, dry & smell free 6
No nails to be used anywhere in the factory premises 7
All employees to wear uniform, shoes and necessary safety gadgets 8
Noise free DG sets & compressor 9
Clean wash room / change room and rest room facilities 10
Hygienic kitchen, drinking water & dinning hall 11
Good recreational facilities 12
Appropriate fire fighting equipment's should be placed at accessible locations 13
Drive Forward Digitization - Team in place 14
Shop floor- Well Ventilated 15
Shop floor- Illumination (natural lighting) 16
Nothing directly on floor across company 17
Accessibility for differently abled persons (If Applicable) 18
Mock Drill - conducted as per frequency 19
ETP & STP in Well maintained condition 20
Training & Learning Facility 21
Logistics Centre 22
Research Centre 23
Resource Optimization - - Drive Team in Place 24
Is your plant outside surroundings are clean 25
Use of Non-conventional energy
Photo
Photo

18. Work Environment and employee engagement
(1.A) Work Place Management Total= 40
(ii) Illustrate how concept of 5S/house keeping has been deployed in your plant? (5)
(iii) What methods are adopted to assess 5S levels/scores? (show last one year trend in line graph below, illustrate it with your internal Target line.). (5)
Formula
5 S Score = Lowest zone or area score of that month in %
(iv) How you drive 5S in your Organization (making Zones, accountability, checklist, inclusion of all areas, trophy, audits, corrective actions, non conformity points closure, cross audits, negative marking for critical points, time allotted for m/c cleaning) (5)

19. Work Environment and employee engagement
(1.B) Suggestions / Kaizens Per Employee Total= 20
(i) Is there a suggestion scheme in the company and how company encourages employees to give suggestions? Please describe: (5)
(ii) How company ensures the suggestions are implemented? Please describe: (5)

20. Work Environment and employee engagement
(1.B) Suggestions / Kaizens Per Employee Total= 20
(iii) Trends of number of suggestions implemented / employee / month?
(show last one year trend in line graph below, illustrate it with your internal
Target line). (5)
Formula
Total suggestions + Kaizen Implemented in that month
Suggestions / Employee = X 100
Total direct employees ( Operatives ) for the month
(iv) Is there a forum (as well as escalation process) for employees to raise issues / concerns etc.--- shop floor / HR / personal etc. If yes, please elaborate. (5)

21. Work Environment and employee engagement
(1.C) Absenteeism Total= 10
(i) Please provide absenteeism data ( Average) for the year ? Please include trends in regards to total absenteeism? (Three year trend in bar graph below, illustrate it with your internal Target line.) ( 5 )
Authorized absenteeism = %
Unauthorized absenteeism = %
Total Absenteeism = %
Absenteeism
Formula
Total absent man-hours for the month ( Authorized + Unauthorized )
Absenteeism = X 100
Total man hours for the month
(ii) Describe the efforts organization takes to reduce absenteeism? ( 5 )

22. Work Environment and employee engagement
(1.D) TRAINING Total= 10
(i) In which areas do you provide training to your employees ? List some qualitative benefits achieved by training in recent past. What is the trend of the training hours / employee over the years? (show last three year trend in bar graph below, illustrate it with your internal Target line.) ( 5 )
Training Areas :
Formula
Total training man-hours for all employees for year
Training hours/employee / year =
Total employees
(ii) How training effectiveness is measured? Please provide quantitative benefits of Training : Tangible ( in Rs. Lakhs ) & Intangible : (Give details for TWO shining examples) : ( 5 )

23. Work Environment and employee engagement
(1.E) Small Group Activities Total= 10
Explain how company encourages small group activities. Do small groups participate in the Quality Conventions - Group / State level / National. Include certificates / trophy photographs. (5)
(iii) How many active groups are present in the current year? % employee involvement In QC Activity? (show last three year trend in bar graph). (5)
No. of Active groups

24. Work Environment and employee engagement
(1.F) SAFETY Total= 25
Please describe: with text / photos
How company ensures Safe work practices? (5)
(ii) Proactive measures taken by company to reduce accidents (5)
(iii) Number of accident free days ( Cumulative ) (5)

25. Work Environment and employee engagement
(1.F) SAFETY Total= 25
(iv) What are the current accident levels? When you plan to achieve zero accidents? (Show last one year data in line graph) (10)
A) Frequency (nos.) Minor + Major both
B) Severity (man hrs. lost)
Formula
No. of accidents
Frequency rate = X 106
Total man hours
Formula
Total man-days lost
Severity rate = X 106
Total man hours

26. Work Environment and employee engagement
(1.G) Environment Management Total= 25
(i) What is the frequency of scrap disposal? (Pl explain. Is it Daily / Weekly … ) (5)
(ii) Does company have resources conservation strategy? List some recent achievements of company to conserve resource – use of renewable energy resources, electricity, water, material , etc ? (10)

27. Work Environment and employee engagement
(1.G) ENVIRONMENT MANAGEMENT Total= 25
(iii) Please describe the practices of the company to reduce pollution? (5)
(iv) Mention two achievements of major improvements done to protect environment. (5)

28. Work Environment and employee engagement
(1.H) Contribution of Company towards Nation building (10)
Please describe the practices of the company to support the implementation of the issues of national importance with respect to the following – but not limited to this. ( 1 mark each )
S.No.
Sub-Topic
Actual Marks Obtained
5H.1
Have you encouraged implementation of Sarva Shiksha Abhiyan to key communities for education?
How are you improving the computer literacy of staff and workmen ( Mention in brief )
5H.2
How you develop ownership of the cleanliness of the neighborhood , improving the aesthetics around the company premises ( outside )
5H.3
Percentage of women employees & how this has increased over the years . Do you have a committee for implementation of policy of POSH (Prevention of Sexual Harassment at Work) Act, 2013?
5H.4
Electric Vehicles readiness (Awareness and if applicable to your company, what steps are taken ). How the Company promotes the use of Electric vehicles or battery operated two or four wheeler?
 5H.5
Any specific CSR activity you have done in year If Yes, describe
Total

29. Work Environment and employee engagement
(1.H) Contribution of Company towards Nation building (10)
Please describe the practices of the company to support the implementation of the issues of national importance with respect to the following – but not limited to this. ( 1 mark each )
S.No.
Sub-Topic
Actual Marks Obtained
5H.6
Have you supported any differently abled persons - % age employment provided and accessibility arrangements for differently abled persons
5H.7
Mention steps taken by the Company to reduce the usage of plastic in manufacturing and non manufacturing areas.
5H.8
National Solar & Water Mission - Have you installed Roof Top Solar energy collectors and have earned through net metering. Adoption of Rainwater harvesting?
5H.9
How do you support Make in India drive & skill development. (Import substitution , Entrepreneurship development , Tie ups with skill centers)
 5H.10
Do you have a policy for prevention of Child Labour? (As per POCSO Act 2012)
Total

30. ( For office use only ) Section 2 Customer Assessment
Total Marks = 150
S.N.
Sub topic
Total Marks
Actual Marks ( for office use ) %
2.A
Share of Business with 3 Major Export Customers 30
2.B
Customer Feedback 40
2.C
Feedback Analysis 60
2.D
Customer Awards 20
TOTAL
150

31. 2. Customer Assessment
(2.A ) Share Of Business with 3 Major Export Customers Total= 30
(i) Actual SOB with Major 3 Export Customers (show last 3 yr trend) , illustrate it with your internal Target line. (20)
(ii) Why business has reduced or Improved ? Explain with case to case (10)

32. 2. Customer Assessment (2.B ) Customer Feedback Total= 40
(i) Does the company has an organization structure to address customer needs in a proactive way and also respond quickly to queries / issues etc? (10)
(ii) How do you listen to customer ? How customer issues are communicated and actions are taken ? (20)
(iii) How you are compensating for field failures of your product in the export market? (10 )

33. 2. Customer Assessment (2.C ) Feedback Analysis Total= 60
(i) How do you analyze this feedback and take actions in weak areas? Explain with a case study. (30)
(ii) Is there a data monitoring system in place to review field performance in export markets? (15)
(iii) Is there a system to address the need of service parts requirements in export market? (15)

34. 2. Customer Assessment (2.D ) Customer Awards Total= 20
How you capture unspoken customer voice? ( 5 )
(ii) Awards / Recognition by Key Customers from Domestic and Export Customers (trend of last 3 years) (15)
Note : If your Customer does not has a system of Awards, Mention what kind of supplier recognition is followed by Customer.

35. Export Operation Performance
( For office use only )
Section 3
Export Operation Performance
Total Marks = 300
S.N.
Sub topic
Total Marks
Actual Marks ( for office use ) %
3.A
Sales Growth 80
3.B
Export OEM / Tier 1 Sales 50
3.C
Product recall readiness
3.D
New Product added in Export
3.E
Royalty Payments 20
3.F
General
TOTAL
300

36. 3. Export Operation Performance
(3.A ) Sales Growth Total= 80
(I) Total sales in Rs. Crore and % of total Sales Growth ( Last 3 years Trend, illustrate it with your internal Target line.) (20)
(ii) How Total sales improved ? If not improved , what are the reasons ? (20)

37. 3. Export Operation Performance
(3.A ) Sales Growth Total= 80
(iii) Total Export Sales , In Rs. Crore and % growth in Export Sales ( Last 3 years Trend, illustrate it with your internal Target line.) (20)
(iv) How export sales improved ? If not improved , what are the reasons ? (20)

38. 3. Export Operation Performance
(3.B ) OEM / Tier 1 Export Sales Total= 50
(i) OEM/Tier 1 Export Sales and % of Total Exports (In Rs Crore ) ( last 3 years Trend, illustrate it with your internal Target line.) (15)
(ii) How has OEM / Tier 1 sales improved ? If not improved , what are the reasons ? (15)

39. 3. Export Operation Performance
(3.B ) OEM / Tier 1 Export Sales Total= 50
(iii) Total aftermarket Export Sales , In Rs. Crore and % growth in After Market Export Sales ( Last 3 years Trend, illustrate it with your internal Target line.) (10)
(iv) How has Aftermarket sales improved ? If not improved , what are the reasons ? (10)

40. 3. Export Operation Performance
(3.C) Product recall readiness Total= 50
How company prepared for product recall related issues, mention in brief actions taken in plant? (30)
(ii) ) Mention two shining examples of action taken which has reduced your liability (20)

41. 3. Export Operation Performance
(3.D) New Product added for Export Total= 50
(i) Number of new products added from existing product portfolio for export market and % of sales contribution from these new products to Exports in last three years –show 3 years trend graph. , illustrate it with your internal Target line.(10)
(ii) Number of entirely new products added and % of sales contribution from these new products to Exports in last three years –show 3 years trend graph, illustrate it with your internal Target line. (10)

42. 3. Export Operation Performance
(3.D) New Product added for Export Total= 50
(iii) Show process / roadmap for development of new products for export and its achievement status (10)
(iv) Is there a method to communicate design changes to export markets customers to address supply conditions as well as stocked material at warehouses / service outlets etc? (10)
(v) How is the engineering change implementation effected for OE export customers? What is the system for aftermarket supplies? (10)

43. 3. Export Operation Performance
(3.E) Royalty Payments Total= 20
(i) Royalty payments over last 3 years (in Rs. Crore ) , illustrate it with your internal Target line.(10)
(ii) How have royalty payments reduced ? (10)

44. 3. Export Operation Performance
(3.F) General Total= 50
(i) Is there a risk management system in place to address export market litigations / law suits etc particulars with reference to safety part supplies? (10)
(ii) Is the document retention period for exports clearly defined? (10)
(iii) Does the above address the statutory requirements of the country of export as well as customer requirements? (10)

45. 3. Export Operation Performance
(3.F) General Total= 50
(iv) Are process changes / engineering changes also validated and documented? (10)
(v) How is the quality of safety critical parts ensured on periodic basis? (10)

46. Export Growth Performance
( For office use only )
Section 4
Export Growth Performance
Total Marks = 250
S.N.
Sub topic
Total Marks
Actual Marks ( for office use ) %
4.A
Export growth in Established / Developing Markets
150
4.B
Breakthrough Achievements for Capturing Markets
100
TOTAL
250

47. 4. Export Growth Performance
(4.A) Export Growth in Established/Developing Market Total= 150
Export destinations (Names) (20)
(ii) Principal OEMs / Tier 1 customers (20)

48. 4. Export Growth Performance
(4.A) Export Growth in Established/ Developing Market Total= 150
(iii) Export Growth in established Market (Rs. Crore ) Last 3 years Trend for Developed Countries ? , illustrate it with your internal Target line. You can edit / add your export countries in this graph (30)
(iv) What are the initiatives to improve growth in developed countries? ( 20 )
(v) Do you use concepts like LCC (Low cost country sourcing), Use of SEZ, use of Hedging for exchange rate fluctuation and other Government incentives. Please elaborate. ( 10 )

49. 4. Export Growth Performance
(4.A) Export Growth in Established/ Developing Market Total= 150
(vi) Export Growth in developing Market (Rs. Crore ). Last 3 years Trend for Developing countries, illustrate it with your internal Target line. ( You can edit / add your export countries in this graph ) (30)
(vii) What are the initiatives to improve growth in developing countries ? ( 20 )

50. 4. Export Growth Performance
(4.B) Breakthrough Achievements for capturing new Markets
Total= 100
(i) Cost competitiveness for capturing new markets (40)
(ii) Use of Technology for capturing new markets (20)

51. 4. Export Growth Performance
(4.B) Breakthrough Achievements for capturing new Markets
Total= 100
(iii) Quality and Delivery performance for capturing new markets (20)
(iv) Initiatives to capture new markets through Innovation (20)

52. ( For office use only ) Section 5 Quality Performance
Total Marks = 150
S.N.
Sub topic
Total Marks
Actual Marks ( for office use ) %
5.A
In-House Rejection 30
5.B
Cost of Poor Quality 20
5.C
Rework
5.D
Poka-Yokes 25
5.E
Customer Complaints
5.F
Customer Returns
5.G
Country specific packaging Quality requirements. 10
TOTAL
150

53. 5. Quality Performance (5.A) In-House Rejection Total= 30
(i) What are the trends of the Total in-house rejection in PPM ? (show last 3 year data in bar graph, illustrate it with your internal Target line.) (10)
(ii) Please describe the actions taken to reduce the in- house rejection
(10)

54. 5. Quality Performance (5.A) In-House Rejection Total= 30
(iii) Provide example of actions by which you are able to achieve zero defect for In-House rejection (10)
S.N.
Defect
Before PPM
After PPM
Actions Taken 1 2 3 4

55. Insert more rows if required
5. Quality Performance
(5.B) Cost of poor Quality ( COPQ) Total = 20
Show cost of poor quality trends for last three years (5)
(ii) Mention elements of Cost of poor quality and its trend for last 2 years. (10)
S.N.
COPQ Element
Before %
After %
Remarks 1 2 3 4 5
Insert more rows if required
(iii) Provide example of actions by which you are able to reduce COPQ ( 5 )

56. 5. Quality Performance (5.C) Rework Total= 20
(i) What is the current level of the rework in PPM ? (show trend for last 3 year in bar graph, illustrate it with your internal Target line.) (5)
(ii) Explain efforts taken to reduce rework. (5)

57. 5. Quality Performance S.N. Rework Before PPM After PPM Actions Taken
(5.C) Rework Total= 20
(iii) Please give details of action taken to reduce rework? (10)
S.N.
Rework
Before PPM
After PPM
Actions Taken 1 2 3 4

58. 5. Quality Performance (5.D) Poka-yoke Total= 25
(i) How company identifies need for Poka-Yoke ? ( 5 )
(ii) What % of CTQs are controlled by Poka Yoke? (5)
% =
(iii) What % of Customer complaints are closed by Poka Yoke in ? (5)
% =
(iv) How do you ensure effectiveness of Poka yoke? (5 )

59. Before After 5. Quality Performance (5.D) Poka-yokes Total= 25
(v) Show innovative examples of poka-yoke & Effect on overall Rejection of that Product ( 5)
S.N.
Product
Before Poka-Yoke Rejection PPM
After Poka-yoke Rejection PPM
Poka-yokes done 1 2 3 4
Before – After Photo
Before
After

60. 5. Quality Performance (5.E) Customer Complaints Total= 25
(i) Customer complaints for Domestic and export customers (show last 3 yr trend, illustrate it with your internal Target line.) (15)
(ii) What actions are initiated to eliminate export complaints ? (10 )
S.N.
Export Complaints
Root Cause
Action Taken 1 2 3 4

61. 5. Quality Performance (5.F) Customer Returns Total= 20
(i) Customer Returns PPM for Domestic and export customers (show last 3 yr trend, illustrate it with your internal Target line.) (10)
(ii) What actions are initiated to eliminate export Customer Returns? (10 )
S.N.
Export Returns
Root Cause
Action Taken 1 2 3 4

62. Specific Country Requirements
5. Quality Performance
(5.G) Country specific packaging Quality requirements Total Marks = 10
(i) Please describe destination country specific packaging Quality requirements for major 3 countries of your Exports & its Status? (5)
S. No
Country Name
Specific Country Requirements
Your Adherence level % 1 2 3
(ii) Mention two shining improvements? (5)

63. Summary of Achievements ( Company has to fill up )
for the year
( Company has to fill up )
1. Did you receive any awards other than Customers?
2. What are your biggest achievements in the last year?
3. What are challenges for you in the future and how are you preparing for it?