1. 2013-14 ACMA Awards Company Name : Plant Location : Excellence in Manufacturing PM_44_F09 Rev. No. : 00, Specimen Format*

2. Index ( For office use only except page no. ) S.N.SectionPage No. Max. MarksActual Marks 1 Leadership Focus325 2 Manufacturing Operations & Processes 275 3 Support Functions100 4 Performance Results200 5 Business Results100 Total 1000 For Administrative Queries: Mr. Uday Harite Email- usharite@acma.inusharite@acma.in Mobile – 08149099959 Mr. Jitender Rana Email – Jitender.rana@acma.inJitender.rana@acma.in Mobile – 09873369699 Ms. Sakshi Karkamkar Email – sakshi.karkamkar@acma.insakshi.karkamkar@acma.in Mobile - 07387002181 For Technical Queries: Mr. Dinesh Vedpathak Email – dinesh.vedpathak@acma.indinesh.vedpathak@acma.in Mobile – 09545887799 Mr. K. Chandrasekhar Email – k.chandrasekhar@acma.ink.chandrasekhar@acma.in Mobile – 09822911139 Mr. V K Sharma Email : vk.sharma@acma.in vk.sharma@acma.in Mobile : 09811392068 Ms. Sapana Baravkar Email : sapana.baravkar@acma.insapana.baravkar@acma.in Mobile : 07350703339 ACMA Centre for Technology (ACT) ( A Division of ACMA ) Godrej Eternia-C, ‘B’ Wing, '10th Floor, Office No.- C, Old Mumbai Pune Highway Wakdewadi, Shivaji Nagar, Pune – 411005, India. www.acma-act.in PM_44_F09 Rev. No. : 00, Specimen Format*

3. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 3 Letter for Submission of Award application for 2013-14 Company letterhead details ( Logo, Address ) To, The Secretariat ( ACMA Awards ), ACMA Centre for Technology Godrej Eternia, ”B” Wing,, 10th Floor, Office No. C,,Old Mumbai –Pune Highway, Wakdewadi, Shivaji Nagar Pune – 411005, India Tel No. 07387002181 ( Ms. Sakshi ) We are pleased to submit the application for ACMA Award 2013-14 for Excellence in Manufacturing. All data submitted is duly verified and true to the best of our knowledge. With regards ( Name & Designation of the Plant CEO ) Group Company Name Group Company Turnover in INR Cr. For 2013-14 ACMA Awards Category > INR 150 Cr. ( For ACMA Award Process Team ) Large Criteria for Manufacturing Category : Company Group Annual Sales Turnover > INR150 Cr

4. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 4 1.Name of the corporate group (if company is part of a corporate group): - ( Underline the plant for which application is sent ) Plant Address : 2. Name of the Chief executive of the corporate group- 3Chief Executive (Site) details : Name : Designation : Mobile : E-mail : Land line with extension : Fax No. 4. Plant Head ( Next to Chief Executive (Site)) details : Name : Designation : Mobile : E-mail : Land line with extension : Fax No. ( If Sr. No. 3 & 4 are same, then provide next level person details at Sr. No. 4 ) Company’s Details

5. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 5 Company’s Details 5.Company turnover ( in Rs. Crore ) for Year 2013-14 : 6.Plant turnover ( in Rs, Crore ) for Year 2013-14 : 7.Year of Establishment : Company _______, Plant ___________ 8.Total Employees : Company ___________, Plant _____________ 9. Do you have a Joint Venture : ( If Yes, Mention the partner name ) 10. Company’s Key products : 11. Plant’s Key products : 12.Plant’s key manufacturing processes : 13.Plant’s Key competitors : 14. Plant’s Major Certifications :

6. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 6 As a part of ACMA Award process, feedback from your major customers will be obtained directly and will be provided to Jury as a part of Site diagnosis. The same will be provided to you as a part of Site Diagnosis feedback report Kindly provide 2 names per Key Customers for the plant for which application is sent Customer Details S. NoCustomerLocation% Business share ( from the plant ) Key person name & Designation Mobile Number & E mail 1 2 Note- In addition to application & site diagnosis, Customer feedback scores will be also considered for final scores.

7. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 7 Use this slide to brief about your company / Plant. It includes Product names / photos, Plant facility photographs, Company / Plant Information

8. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 8 Route Map to reach your plant Contact person name & Designation: Name : Designation : E-Mail : Mobile : Landline : ( STD Code ) ( Number ) : Ext. ( if any ) Provide here route map to your company for site diagnosis ( Site diagnosis is carried out if your application is shortlisted )

9. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 9 S.NArea Total Marks Actual Marks ( for Office Use only ) % 1Leadership Focus325 2 Manufacturing Operations & Processes 275 3Support Functions100 4Performance Results200 5Business Results100 Total1000 ( For office use only ) Company performance at a glance ( Following radar chart shows the scores for each main area as per questionnaire, scores are converted to % ) RADAR Chart

10. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 10 Section 1 Leadership Focus Total Marks = 325 S.N.Sub topic Total Marks Actual Marks ( for office use ) % 1.AVision, Mission and Strategy60 1.BCommunication20 1.CSocial commitment20 1.DTraining20 1.EWork Environment55 1.F Motivation, creativity and innovation 50 1.GEmployee Satisfaction50 1.H Partnering with suppliers / dealers 50 TOTAL325 ( For office use only )

11. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 11 1.Leadership Focus (1.A) Vision, Mission and Strategy Total = 60 (i)Please enclose your Statements of vision, mission strategies & dates of when these were Formed and Revised. (5) VISION : ( Formed on / /, Revised on : / / ) MISSION : ( Formed on / /, Revised on : / / ) STRATEGIES : ( Formed on / /, Revised on : / / )

12. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 12 1.Leadership Focus (ii) Do you have a planning process for deploying vision, mission, strategies (e.g., Policy Deployment, Management by Objective, etc.)? (5) (iii) Please enclose samples of action plans of people in line and support functions for achieving a common objective. (5) (1.A) Vision, Mission and Strategy Total = 60

13. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 13 1.Leadership Focus (iv) What is the vision for New product Development ? ( 5 ) (v) What Strategy is deployed to achieve Vision of New Product Development ? Give evidence if company is using tools like quality function deployment, concurrent or simultaneous engineering, etc. for product development (20 ) (1.A) Vision, Mission and Strategy Total = 60

14. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 14 1.Leadership Focus (vii) Show shining examples of Operational Excellence ( 10 ) (vi) How company improves operational Excellence ? ( 10 ) photo (1.A) Vision, Mission and Strategy Total = 60

15. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 15 1.Leadership Focus (1.B) Communications Total = 20 (i) How often Leadership communicates to employees ?. (10) S. N. Communicati on by Daily Monthly Quarterly Half Yearly Forum 1 2 3 (ii) Show photographs of above communication. (10) Sr.No. 1 photoSr.No. 2 photo Sr.No. 3 photo

16. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 16 1.Leadership Focus (1.C) Social Commitment Total = 20 (i) How do leadership contribute to the society ? What was the budget for last year ? (10) (ii) Share some shining examples of Social commitment, Photos (10) Photo

17. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 17 1.Leadership Focus (1.D) Training Total = 20 (i)In which areas do you provide training to your employees ? List some benefits achieved by trainings in recent past. ( 5 ) Training Areas : (ii) What is the trend of the training hours / employee over the years? (show last three year trend in bar graph, illustrate it with your internal Target line ) (10) (iii) Benefits of Training : Tangible ( in Rs. Lacs ) & Intangible : ( 5 ) Formula Total training man-hours for all employees for year Training hours/employee / year =---------------------------------------- --------------------- Total employees

18. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 18 1.Leadership Focus (1.E) Work Environment Total = 55 (i) Specify status in below mentioned checklist for “Must be facilities” for all company employees ? Illustrate with photographs some examples (30) Must be facilities for all company employees Sr. No. DescriptionStatus 1 Jogging track inside shop floor, along walls OK / Not OK 2 Trees in plant campus OK / Not OK 3 No earth should be visible in entire company area. There should be concrete, tar roads or green lawns. OK / Not OK 4 No truck / fork-lift inside shop floor OK / Not OK 5 Clean toilet blocks inside shop floor, dry & smell free OK / Not OK 6 No nails to be used anywhere in the factory premises. OK / Not OK 7 All employees to wear uniform, shoes and necessary safety gadgets. OK / Not OK 8 Noise free DG sets & compressor OK / Not OK 9 Clean change room and rest room facilities OK / Not OK 10 Hygienic kitchen, washroom, dinning hall. OK / Not OK 11 Good recreational facilities OK / Not OK 12 Appropriate fire fighting equipments should be placed at accessible locations OK / Not OK 13 Central display board ( 80 % Digital ) OK / Not OK Photo

19. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 19 1.Leadership Focus (1.E) Work Environment Total = 55 (iii) Illustrate how concept of 5S/house keeping has been deployed in your plant? (10 ) (iv) What methods are adopted to assess 5S levels/scores? (show last one year trend in line graph). (10) Formula 5 S Score = Lowest zone / area score of that month in % (ii) Does the company have a do’s and don’ts policy for employees especially with regard to safety / quality / manufacturing practices / environment care etc.? (5)

20. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 20 1.Leadership Focus (1.F) Motivation, creativity and innovation Total = 50 (i)What are the methods used for motivating employees at various levels ? ( 5 ) (ii) How company encourages creativity and innovativeness ? ( 5 ) S. N. LevelMethods 1 2 3

21. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 21 1.Leadership Focus (iv) Give evidence of benchmarking with competitor’s products and/or services and improvements done in weak areas (15) (1.F) Motivation, creativity and innovation Total = 50 (iii) Show TWO breakthrough achievements as a result of Motivation ? ( 5 )

22. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 22 1.Leadership Focus (v) What innovations are done to reduce cost of logistics ? (10 ) (vi) What innovations are done to improve packing / packaging ? (10 ) (1.F) Motivation, creativity and innovation Total = 50

23. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 23 1.Leadership Focus (i)Explain how company encourages small group activities : ( 5 ) (ii) Do small group participate in the Quality Conventions-Group/State level/National. Show certificates / trophy photographs : ( 5 ) (iii) How many active groups are present in the current year? % employee involvement In QC Activity? (show last three year trend in bar graph) (10 ) (1.G) Employee Satisfaction Total = 50

24. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 24 1.Leadership Focus (1.G) Employee Satisfaction Total = 50 (iv) What are the parameters considered for measuring Employees Satisfaction (5) (v) What is the trend of Employee Satisfaction over the years? (show last three year trend in bar graph, illustrate it with your internal Target line ) (10)

25. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 25 1.Leadership Focus (1.G) Employee Satisfaction Total = 50 (vi) What are the areas improved based on Employee Survey (10 ) (vii) Is there a forum (as well as escalation process) for employees to raise issues / concerns etc.--- shop floor / HR / personal etc. If yes, please elaborate. ( 5)

26. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 26 1.Leadership Focus (1.H) Partnering with Customers / suppliers Total = 50 (i) How company is partnering with Customers/ Suppliers for creating higher value for the customer.(15 ) (ii) Show one shining example of partnering with Customers / Suppliers.( 10 )

27. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 27 1.Leadership Focus (1.H) Partnering with suppliers/dealers Total = 50 (iii) How company supporting its suppliers for creating higher value for suppliers (15 ) (iv) Show one shining example of Supporting Suppliers.( 10 )

28. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 28 Section 2 Manufacturing operations & processes Total Marks = 275 S.N.Sub topic Total Marks Actual Marks ( for office use ) % 2.A Operations Performance 25 2.B Production Planning Process 15 2.C Product Quality 20 2.D Waste Elimination 20 2.E Material Handling 20 2.F Total productive maintenance 25 2.G Quick changeover 20 2.H Poka-Yokes 25 2.I Cellular manufacturing 25 2.J CAD/CAM & computer integrated manufacturing 20 2.KStatistical process control20 2.LKaizen linked to results20 2.MTools of quality20 TOTAL275 ( For office use only )

29. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 29 2. Manufacturing Operations & Processes (2.A) Operations Performance Total = 25 (i) Are the customer defined technical specifications clearly understood and are the same one are translated into Operation Standards? ( 5 ) (ii) Are process changes / engineering changes validated and documented? Elaborate process ( 5 )

30. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 30 2. Manufacturing Operations & Processes (2.A) Operations Performance Total = 25 (iii) Is process FMEA done during process design? ( 5 ) (iv) Does your company certified for TS 16949, ISO 14001 and similar certifications? ( 5 ) (v) Is FIFO a way of working- from incoming to final supplies? Elaborate ( 5 )

31. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 31 2. Manufacturing Operations & Processes (2.B) Production Planning Process Total = 15 (i) Is planning for safety / quality an integral part of the overall production planning process? Provide details. (5) (ii) Are the Critical to Quality (CTQ) parameters addressed at the process planning stage? Elaborate. (5) (iii) Is part handling management a part of the planning process? Provide details. (5)

32. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 32 2. Manufacturing Operations & Processes (2.C) Product Quality Total = 20 (i) Is quality level for customer supplies the same as for spares / service parts? (5) (ii) How is the quality of safety critical parts ensured on periodic basis? (5) (iii) Does the company follow the APQP process? If not, please specify the alternate methodology followed for component development? (5) (iv) After the start of serial production, is there a system for conformity check (system level and part level) as done during the initial PPAP submission? (5)

33. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 33 2. Manufacturing Operations & Processes (2. D) Waste Elimination Total = 20 (i) Which techniques are used to find wastes in your company ? How Waste is reduced ? Show one shining example ( 10 ) (ii) What are the Benefits of Waste removal in your company (10 )

34. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 34 2. Manufacturing Operations & Processes (2. E) Material Handling Total = 20 (i) What are the containers used for material handling ? (10 ) (ii) What % of containers are “ 3 C “ ? Show Shining examples with photographs ( 3C = Count Free, Contact Free, Clean Container) (10 )

35. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 35 2. Manufacturing Operations & Processes (2. F) Total Productive Maintenance Total = 25 (i) What % of machines / Equipment's are covered under TPM (10 ) (ii) What are the benefits of TPM ? Quantify. ( 10 ) (ii) How company achieves Zero Defect through TPM ? Mention 2 shining examples.( 5 )

36. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 36 2. Manufacturing Operations & Processes (2. G) Quick Changeovers Total = 20 (i) What is the change over time of Bottleneck Process ? And what is the Total Changeover time as % of Available Time for Bottleneck process?(10 ) (ii) Show TWO Shining examples of Changeover time reduction / Elimination ( 5 ) (ii) Is there any method to monitor changeover times ? If Yes, then show evidence ? ( 5 )

37. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 37 2. Manufacturing Operations & Processes (2.H) Poka-Yokes Total = 25 (i) What % of CTQs are having Poka-Yoke ?. Total how many Poka-Yoke are implemented and how many are working ? (5) (iii) Show TWO Shining examples of Poka-Yoke ( 10 ) (ii) Is there any method to identify need for Poka-Yoke ? (10)

38. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 38 2. Manufacturing Operations & Processes (2. I) Cellular Manufacturing Total = 25 (i) What % processes are working with cellular manufacturing ? (5 ) (iii) Show 2 Shining examples of Cellular manufacturing, Before / After layout with Benefits (15 ) (ii) Is there any method to design the cell ? (5 )

39. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 39 2. Manufacturing Operations & Processes (2. J) CAD / CAM & Computer Integrated Manufacturing Total = 20 (i) What are the areas for the use of CAD / CAM in your company (5) (iii) Show 2 Shining examples for the use of such software to improve Quality, Cost, productivity, Lead time (10 ) (ii) What are the latest software available for Manufacturing Shop with your company ? (5 )

40. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 40 2. Manufacturing Operations & Processes (2. K) Statistical Process Control Total = 20 (iv) How company eliminates need of 100% inspection? (5 ) (i) How many CTQ parameters are tracked with SPC ? And % of total CTQ Parameters under SPC (5) (iii) Does the company monitors CpK performance for CTQ characteristics. What % of CTQ parameters where Cpk >1.67. (5 ) (ii) Show one latest Run chart / SPC Chart filled by operator ( 5 )

41. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 41 2. Manufacturing Operations & Processes (2. L) Kaizens Linked to Results Total = 20 (i) How many Kaizens done in Year 2013-14 as per following ? (10) (iii) Share two shining examples ? ( 5 ) (ii) What is the per employee Kaizen for last Year ? ( 5 ) S.N. AreaNo. of Kaizens Done Saving in Rs. Lacs Remarks 1Productivity 2Quality 3Cost 4Delivery 5Safety 6Morale 7Energy 8Environment 9IT Total

42. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 42 2. Manufacturing Operations & Processes (2. M) Tools of Quality Total = 20 (i) How many basic Quality tools are used and for what purpose & what % of employees are trained for each tool ? (10) S.N.Quality tools Usage purpose% Employees trained 1 2 3 4 5 6 7 (i) How many Management Quality tools are used and for what purpose & what % of employees are trained for each tool ? (10) S.N.Quality tools Usage purpose% Employees trained 1 2 3 4 5 6 7

43. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 43 Section 3 Support Functions Total Marks = 100 S.N.Sub topic Total Marks Actual Marks ( for office use ) % 3.A Support Functions Strategy 25 3.B Support Department : Goals Vs Actual 25 3.C Value adding improvements 25 3.D Use of IT 25 TOTAL100 ( For office use only )

44. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 44 3. Support Functions (3.A) Support Function Strategy Total = 25 (i) What is the policy and strategy for improvements in support functions? ( 10 ) (ii) Please describe the process for implementing this strategy covering all functions.(15)

45. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 45 3. Support Functions (3.b) Support Department : Goals Vs Actual Total = 25 (i) What is the % achievements of Support function Goals for the year 2013-14 ? ( 15 ) (ii) How Top management ensures that this achievement ratio improve year on year (10) S. N. Support Departm ent GoalPlanActual% Achievem ents Remarks 1 2 3 4 5 6

46. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 46 3. Support Functions (3.C) Value Adding Improvements Total = 25 (i) What is the shining Value adding improvements done by support departments ( 15 ) S.N.Support Department Value Adding Improvement Benefits 1 2 3 4 5 6 (ii) How top management motivates support team ? ( 10 )

47. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 47 3. Support Functions (3.D) Use of IT Total = 25 (i) How IT Is integrated with Manufacturing ? ( 15 ) (ii) How IT integration helped to improve performance, give two shining examples ? ( 10 )

48. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 48 Section 4 Performance Results Total Marks = 200 S.N.Sub topic Total Marks Actual Marks ( for office use ) % 4.A Cost of poor Quality 20 4.B Customer Complaints 20 4.C Customer Returns 15 4.D Warranty Rejection 10 4.E In-House Rejection 10 4.F Supplier Rejection 10 4.G Absenteeism15 4.H Manpower Productivity 15 4.I Energy Saving 20 4.J Breakdowns 10 4.K Delivery Performance 15 4.L Safety 20 4.M Inventory Turns 20 TOTAL200 ( For office use only )

49. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 49 4. Performance Results (4.A) Cost of poor Quality ( COPQ) Total = 20 (i) What is the trend for this data/current status? (show last 3 year data in bar graph, illustrate it with your internal Target line. Cost of poor Quality ( COPQ ) as a % of Sales (10) (ii) Show elements of Cost of poor quality and improvements for the year 2013-14. (10) S.N.COPQ Element Before %After %Actions Taken 1 2 3 4 5 6

50. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 50 4. Performance Results (4.B) Customer Complaints Total = 20 (i) Please describe method of capturing customer complaints? (10) (ii) What is the trend of the customer complaints in nos? (Show last one year data in line graph. (10)

51. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 51 4. Performance Results (4.C) Customer Returns Total = 15 (i) Show the trend of last three years of Customer Returns PPM in bar graph. ( 5 ) (ii) What efforts are taken to reduce Customer returns ? (10)

52. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 52 4. Performance Results (4.D) Warranty Rejections Total =10 (i) What are the trends of the warranty ? (show last 3 year data in bar Graph, illustrate it with your internal Target line) (5 ) Note : If warranty is Not applicable for your products, Mention in place of Graph (ii) Please describe the actions taken to reduce warranty rejection ( 5 )

53. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 53 4. Performance Results (ii) Please describe the actions taken to reduce the in- house rejection (5) (4.E) In-House Rejection Total = 10 (i) What are the trends of the Total in-house rejection in PPM ? (show last 3 year data in bar graph, illustrate it with your internal Target line) (5)

54. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 54 4. Performance Results (4.F) Supplier Rejection Total = 10 (i) What are the trends of the supplier rejection in PPM ? (show last 1 year data in bar Graph, illustrate it with your internal Target line) (5) (ii) Please describe the efforts to reduce the supplier rejection? (5 )

55. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 55 4. Performance Results (4.G) Absenteeism Total = 15 (iii) What efforts organization takes to reduce absenteeism? (5) (ii) What are the trends in regards to total absenteeism? (Three year trend in bar graph, illustrate it with your internal Target line) (5) Formula Total absent man-hours for the month ( Authorized + Unauthorized ) Absenteeism =-------------------------------------------------------- -------------------------------- X 100 Total man hours for the month (i)What is absenteeism data ( Average) for the year 2013-14 ? (5) Authorized = % Unauthorized = % Total = %

56. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 56 4. Performance Results (4.H) Manpower Productivity Total = 15 (ii) What are the tools used to improve manpower productivity ? (10) (i) What is the productivity trend ? (show last 3 year data in Bar graph, illustrate it with your internal Target line). Show the data for the Major Business Product Line.

57. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 57 4. Performance Results (4.I) Energy Saving Total = 20 (i) Show energy cost as % Sales, Include all energy resources, illustrate it with your internal Target line (electricity / fuel / gas) (10) S.N.ItemBeforeAfterActions Taken 1 2 3 4 (ii) List improvement actions implemented to reduce energy consumption in the year 2013-14 (10)

58. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 58 4. Performance Results (4.J) Breakdowns Total = 10 (i) How much is machine breakdown loss as % of total available time? (Bar graph, illustrate it with your internal Target line ) (5) (ii) Show Actions taken to reduce break downs (5) S.N.BreakdownBefore Breakdown per month After Breakdown per month Actions Taken 1 2 3 4

59. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 59 4. Performance Results (4.K) Delivery Performance Total = 15 (ii) What are the tools / methods used to improve Delivery performance ?(2.5) (i) What is the Delivery Performance ? (show last 3 year data in Bar graph, illustrate it with your internal Target line) (5)

60. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 60 4. Performance Results (iv) What actions are taken to Avoid Mis-Shipments ? (2.5) (iii) How many times Mis-Shipments happened ? (show last 3 year data in Bar graph, illustrate it with your internal Target line) (5) (4.K) Delivery Performance Total = 15

61. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 61 4. Performance Results (4.L) Safety Total = 20 (i)What are the current accident levels? (Show last one year data in line graph) A) Frequency (nos.) in PPM Minor + Major both (10) B) Severity (man hrs. lost) in PPM (10) Formula No. of accidents Frequency rate =------------------------ X 10 6 Total man hours Formula Total man-days lost Severity rate =------------------------------- X 10 6 Total man hours

62. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 62 4. Performance Results (4.M) Inventory Turns Total = 20 (i) Show the trend of ITR (Inventory Turn Ratio) last three years, illustrate it with your internal Target line. (10) Formula Material cost of sales for the month x 12 in Rs. ITR = ----------------------------------------------------------- (RM + WIP + FG ) in Rs. On 1 st of the month (ii) Show actions taken to improve ITR. (10) S.N.ProductsBefore Inventory in days After Inventory in days Actions Taken 1 2 3 4

63. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 63 Section 5 Business Results Total Marks =100 S.N.Sub topic Total Marks Actual Marks ( for office use ) % 5.A Repeat Business 20 5.B Customer Awards 20 5.C Customer Satisfaction 20 5.D Value Additions to Net Sales 20 5.E Value Added to Employee cost 20 TOTAL100 ( For office use only )

64. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 64 5. Business Results (5.A) Repeat Business Total = 20 (i) Show the trend of last 3 years of your business share with top 2 Customer in bar graph, illustrate it with your internal Target line. ( 10 ) Customer 1 Customer 2 (ii) What efforts are taken to Retain / Improve Business share ( 10 )

65. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 65 5. Business Results (5.B) Customer Awards Total = 20 (i) Awards by Key Customers (trend of last 3 years) (10) Award photo Note : If your Customer does not have a system of Awards, Mention what kind of supplier recognition is followed by Customer. (ii) What efforts are taken to improve to meet Customer awards Criteria / Expectations (10)

66. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 66 5. Business Results (5.C) Customer Satisfaction Total = 20 (ii) What efforts taken to improve Customer satisfaction Score ? (10) (i) Show the trend of last three years of Customer Satisfaction in bar graph, illustrate it with your internal Target line. ( 10 )

67. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 67 5. Business Results (5.D) Value Additions to Net Sales Total = 20 (i) Show the trend of last three years in bar graph, illustrate it with your internal Target line. ( 10 ) Formula Net Sales – Variable Cost Value Addition to Net Sales = ---------------------------------------------------- Net Sales (ii) What is the benchmark & efforts to improve value addition to Net sales? (10)

68. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* 68 5. Business Results (5.E) Value Added to Employee Cost Total = 20 (i) Show the trend of last three years in bar graph, illustrate it with your internal Target line. (10 ) Formula Sales –Variable Cost Value Addition to Employee Cost = ------------------------------------------------------- All Employee Cost ( CTC ) (ii) What is the benchmark & efforts to improve value addition to Employee Cost ? (10)

69. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* Summary of Achievements for the year 2013-14 ( Company has to fill up ) PM_44_F09 Rev. No. : 00, Specimen Format*

70. ACMA Awards 2013-14 : Excellence in Manufacturing PM_44_F5 Rev. No. : 00, Specimen Format* For Company: Show your companies excellent photos PM_44_F09 Rev. No. : 00, Specimen Format*