1. Inter-Service Postal Training Activity
Conduct Money Order Business
April 2019

2. TLO – Conduct Money Order Business
LESSON OUTCOME:
Students will conduct money order business IAW USPS and DOD directives/guidance in support of postal operations.
TERMINAL LEARNING OBJECTIVE:
ACTION: Conduct Money Order Business
CONDITIONS: Given a classroom environment, access to blank training money orders, postal money order imprinter, Missing Money Order Forms list, domestic money orders to be cashed, All-Purpose Dating Stamp, DD Form 885 (MO Control Record), PS Form 17 (Stamp Requisition), PS Form 8105-A (Funds Transition Transfer Report), PS Form 8105-B (Suspicious Transaction Report), IMM 371 (International Mail Manual), Student Handout and Awareness of Operational Environment (OE) variables and actors.
TERMINAL LEARNING OBJECTIVE (CONT’D):
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
STANDARDS: Perform the following steps without error.
Control money orders
Confirm distribution of Postal Money order Form Set
- Issue Postal Money Orders
- Produce a Cash domestic postal money orders
- Produce a Postal Finance Clerk Money Order Tape

3. Operational Variables (OE)

4. CONTROL AND DISTRIBUTION OF POSTAL MONEY ORDERS
Issued to finance clerks by the Custodian of Postal Effects (COPE).
If at an outlying unit post office, blank money orders may be shipped via registered mail.

5. Control of Postal Money Orders
Packaged in blocks of 100 in numerical sequence, with the lowest number on the top.
Each money order has a unique 11-digit number:
the first 10 digits (from the left)
the last digit is a check sum

6. When you receive a new block of money order forms, you will:
Inspect the cellophane wrapper to ensure it has not been tampered with.
Verify the serial numbers.
When, or if, opened determine if forms are missing, duplicated or mutilated.

7. Receiving Money Order Form Sets in Person
12 June 2017
Joe D. Schmidt
Unit #2, R
13 Jul 17
900
JDS
Unit #2, R
15 Jul 17
800
JDS
Unit #2, R
4 Aug 17
700
JDS
Joel Cortes
19 Aug 17
600
JDS 3 2 1 4
Verify the SN on the DD 885 against the lowest money order SN.
Verify the SN on the DD 885 against the highest money order SN.
Count the money order forms and verify each SN to ensure no forms are missing, duplicated or mutilated.
Sign your name in the space provided on the DD Form 885.

8. Receiving Money Orders Via Registered Mail
Prepare PS Form 17 in triplicate.
Prepare and number money order requisitions separately from stamp requisitions.
Ship completed requisition to clerk via registered mail.
COPE will complete DD Form 885 showing transaction.

9. Safeguarding Related Money Order Effects
Safeguarding is the clerk’s responsibility.
Always keep items out of reach of customers and other clerks.
Store effects in an approved safe or vault.

10. Safeguarding Related Money Order Effects
Postal clerks conducting money order business will be provided:
- individual metal cash boxes
- drawers
- safes equipped with suitable locking
device
Only assigned clerks will have access to their respective storage containers.

11. Safeguarding Related Money Order Effects
Display a log to record each time you open or close the safe.
Display an ‘open/closed’ sign.
NEVER leave your safe unlocked.

12. Check on Learning
Q: What form is used to record and control distribution of money orders? A: DD Form 885, Money Order Control Record. Q: How many digits are in the unique number given to each money order and what does the last digit represent? A: Eleven digits; the last digit represents a check. sum. Q: What can be used to secure blank money orders issued to clerks? A: Metal cash boxes, drawers, or safes.

13. PE X, Situation 1

14. Money Order Form Set Money Order 3. Customer Receipt
2. Voucher Carbons

15. Transaction Reports PS Form 8105-A, Funds Transaction Report (FTR)
- Used for money order sales $3,000 or more during the same business day.
PS Form 8105-B, Suspicious Transaction Report (STR)
- Used when cash transactions appear
suspicious regardless of dollar amount.

16. Check on Learning
Q: Which part of the money order form set does the clerk retain? A: The voucher. Q: How many hard copies are contained in the money order form set? A: Three: money order, voucher, customer receipt.

17. SELL POSTAL MONEY ORDERS

18. Maximum - $1000.00 MO #1 - $1,000.00 plus fee ($.35)
If customer requests money order for more than the maximum, you will issue as follows:
Example: Customer requests a money order for $1,
MO #1 - $1, plus fee ($.35)
MO #2 - $ plus fee ($.35)
Customer pays total of $1,500.70
CJAF5213

19. To Sell Postal Money Orders
Determine customer’s eligibility.
Verify dollar amount.
Select next blank money order.
Follow the Money Order Imprinter Instructions
CJAF5213

20. No-Fee Money Orders
A money order that is issued to the COPE without charging a fee.
CJAF5213

21. Conditions for Issuing No-Fee Money Orders
COPE needing to send a remittance as part of official USPS business.
CJAF5213

22. Types of Acceptable Payment
Cash
Debit Card
Eagle/Navy Cash Card
CJAF5213

23. Imprinting Guidelines
For MO requests in an amount that exceeds the maximum allowed, when imprinting the clerk will make out the 1st, 2nd, and/or 3rd money order for the maximum amount then the last money order for the difference.
For example: Customer requests a money order for $ The maximum allowed is $1, Imprint as follows:
MO #1………….$1, plus fee
MO #2………….$1, plus fee

24. Money Order Imprinter Instructions

25. Spoiled Money Orders As a general rule:
no alteration
no change or erasure
A money order is only SPOILED if:
Incorrectly imprinted by clerk

26. Customer Receipt 1
Example:
Spoiled
Money
Order 2
Voucher 3 4

27. Money Order Incorrectly Prepared by Customer
Customer can request a replacement money order on or after the date of issue.
Clerk will cash the money order and issue new one with .35 cent fee to customer.

28. Check on Learning
Q: What is the first thing a clerk does before providing service to a customer? A: Determine or check eligibility for service. Q: Is payment for a money order transaction accepted before or after a money order has been imprinted? A: Before. Q: What are the three acceptable ways in which a customer may purchase a money order? A: Cash, Debit Card and Eagle/Navy Cash Card.

29. CASHING POSTAL MONEY ORDERS
Domestic money orders are paid regardless of the elapsed time since their issue.
Money orders are not interest- bearing instruments.

30. Cashing Postal Money Orders (Cont.)
The following types of money orders can be presented for payment:
- USPS money orders.
- Money orders from countries listed in IMM 371.
- Canadian money orders drawn on the United States.

31. Clerk’s Responsibility
Postal clerks can be held financially responsible for the wrongful payment of money orders.
Authorized customers must have official identification cards or U.S. passports.

32. The following personnel can cash a postal money order:
The PAYEE: Named on the face of the MO.
The PURCHASER: Named on the face of the MO.
The ENDORSEE: Named on the reverse of the MO as a third party.

33. Procedures for Cashing Postal Money Orders
STEP 1: Verify payee is authorized to use services.
STEP 2: Check serial number using Missing U.S. Money Order Form – Do Not Cash List.

34. Procedures for Cashing Postal Money Orders
If the money order appears on the list of missing money order forms, is altered, bears erasures, appears incomplete or incorrect, carry out the following instructions:
Maria Carter 89th MP Co. APO AE 09079
John Swanson 405 Tillman Dr. Sunset, CA 92541
DO NOT CASH the money order.
Attempt to keep the money order.
Try to obtain the cooperation of the customer.
Give the money order to your supervisor.
This money order is not on the list; therefore, it can be cashed.

35. Procedures for Cashing Postal Money Orders
STEP 3: Write your INITIALS, along with an impression of the APDS on the reverse of the money order.
171219
STEP 4: Clerk will annotate amount of cashed money order(s) on end of day tape. To be discussed later.
STEP 5: Pay the customer
Dec 2017
SDS

36. Check on Learning
Q: What must the clerk check to ensure is on hand prior to cashing a money order? A: Sufficient funds to cover money order with an adequate cash reserve. Q: How do you verify that a money order presented for cashing can be cashed or not? A: By checking the Missing U.S. Money Order Forms List. Q: In addition to a customer’s signature, what other endorsements are placed on the back side of a cashed money order? A: Clerk’s initials and APDS.

37. PE X, Situation 2, 3, 4, 5 & 6
NOTE: Show Slide - Cashing Postal Money Orders

38. Money Order Inquiry What happened to my money order?
I need to know if my wife cashed that money order she said she misplaced!
It’s so strange how that money order just disappeared!
I hope they have good news concerning that money order that I lost!

39. PS Form 6401 Money Order Inquiry
Used to file an inquiry about payment of a postal money order.
Customers may submit PS Form 6401 for any inquiry on the status of a domestic money order.

40. Money Order Inquiry (Cont’d)
USPS Money Order Division reviews its records:
- If a money order has not been cashed.
- If a money order was cashed.

41. PS Form 6401
Customer must pay a $6.20 fee for each money order inquiry submitted.
Customer must present the original money order receipt.
Postal clerk will assist the customer in completing PS Form 6401.

42. Example: PS Form 6401 Post Office Personnel Complete This Portion
Marcus G. Flounder
Example: PS Form 6401 1
M A R C U S G F L O U N D E R 2 3
T H P S B
A P O A E 4
$6.20 Postage Label Here 5 6 7 8 9 11 10
Post Office Personnel Complete This Portion

43. Check on Learning A: Owner, Payee or Endorsee
Q: Who may complete, sign, and submit a PS Form 6401 to check the status of a money order?
A: Owner, Payee or Endorsee
Q: If found that a money order has not been cashed, when will a replacement money order be issued?
A: 60 days after the money order purchase date
Q: What must the customer provide when completing a PS Form 6401?
A: The original money order receipt

44. CLERK MONEY ORDER TAPE
The Finance Supervisor or COPE is responsible for ensuring reports are prepared and submitted for each day money order business (MOB) is conducted.
Clerks will provide a printout of their MOB to the COPE at the close of business.
Students Refer To Student Handout Page 11

45. CLERK MONEY ORDER TAPES

46. Clerk Money Order Tape
If a clerk discovers an issued money order voucher is missing, the following procedures will be followed:
- Any overage in cash that is related to the loss of voucher(s) will be remitted with that day’s business.
- On the clerk’s Money Order List, annotate “Missing Voucher.”
- The COPE/Finance Supervisor will prepare a money order facsimile for the missing voucher.

47. Check on Learning
Q: Who is responsible for ensuring reports are prepared and submitted each day MOB is conducted? A: The Finance Supervisor or COPE. Q: What happens when there is an overage in funds due to a lost voucher? A: The overage is remitted with that day’s business.

48. PE X, Situation 7 & 8

49. TLO – Conduct Money Order Business
LESSON OUTCOME:
Students will conduct money order business IAW USPS and DOD directives/guidance in support of postal operations.
TERMINAL LEARNING OBJECTIVE:
ACTION: Conduct Money Order Business
CONDITIONS: Given a classroom environment, access to blank training money orders, postal money order imprinter, Missing Money Order Forms list, domestic money orders to be cashed, All-Purpose Dating Stamp, DD Form 885 (MO Control Record), PS Form 17 (Stamp Requisition), PS Form 8105-A (Funds Transition Transfer Report), PS Form 8105-B (Suspicious Transaction Report), IMM 371 (International Mail Manual), Student Handout and Awareness of Operational Environment (OE) variables and actors.
TERMINAL LEARNING OBJECTIVE (CONT’D):
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
STANDARDS: Perform the following steps without error.
Control money orders
Confirm distribution of Postal Money order Form Set
- Issue Postal Money Orders
- Produce a Cash domestic postal money orders
- Produce a Postal Finance Clerk Money Order Tape

50. QUESTIONS