1. Using soft skills in non-formal education
Understanding collaboration and conflict in teams

2. Collaboration and conflict in teams: Introduction
Welcome
Team exercise: win as much as you can
Debriefing
Understanding dealing with conflicts

3. X Y
Win as much as you can
Exercise

4. ACTIVITY 1: INTRODUCTION WIN AS MUCH AS YOU CAN EXERCISE
Making small teams
Purpose of the game: win as much as you can
10 rounds
In each round your team chooses between X and Y
Based on your choice your team wins or looses points

5. ACTIVITY 1: INTRODUCTION WIN AS MUCH AS YOU CAN SCORING CARD
Result choices
Points X Y
XXXX
4 X -1 --
YYYY
4 Y +1
XXXY
3 X + 1 Y +3
XXYY
2 X + 2 Y +2 -2
XYYY
1 X + 3 Y -3

6. ACTIVITY 2: GAME WIN AS MUCH AS YOU CAN EXERCISE
Decide in your team about the choice between X or Y
Don’t communicate with other teams; (don’t show your choice before instruction show)
Show choice of your team
Notice your score in the column of your team on global scoring overview

7. ACTIVITY 2: GAME WIN AS MUCH AS YOU CAN GLOBAL SCORING OVERVIEW
Round
Points
Team A
Team B
Team C 1 2 3 4
5 Bonus
x 2 6 7
8 Bonus
x 3 9 10
Total score

8. ACTIVITY 2: GAME WIN AS MUCH AS YOU CAN EXERCISE
End of round 5: one representative of each team negotiates with the representatives of the other teams for 5 minutes; come to decision in your team.
Bonus: all scores are to be doubled
End of round 8: all participants are invited into the centre to negotiate openly; come to decision in team.
Bonus: all scores are to be tripled
Notice total score for your team

9. Reflecting on the exercise
Win as much as you can
Reflecting on the exercise

10. ACTIVITY 3: REFLECTING ON THE EXERCISE WIN AS MUCH AS YOU CAN
Who won the game? Why?
Winning in a small team or winning of all teams?
How did you feel?
Can you relate the exercise to the outside world?
Effects of the competition and collaboration

11. Ways of dealing with organisational conflict

12. FIVE WAYS OF DEALING WITH ORGANISATIONAL CONFLICT
Denial of withdrawal
Suppresion/ smoothing over
Power of dominance
Compromise/ negotiation
Integration/ collaboration

13. CONCLUSION:
Knowing some of the different methods of dealing with conflict is extremely useful to anyone working with groups or organisations.
If a group leader is aware of these methods and their advantages and disadvantages, he will be more effective in handling conflict.