1. SKILLS OF SOCIAL CASEWORKER
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Jaimon Varghese
Skills of Social Case Work

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Meaning of skill
An ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carryout complex activities or job functions involving ideas (cognitive skills), tools / things (technical skills), and/or attitudes / people (interpersonal skills)
Skills of Social Case Work

3. An ability and capacity
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Skill is
An ability and capacity 
acquired through deliberate, systematic, and sustained effort
to smoothly and adaptively carryout complex activities or job functions involving 
ideas (cognitive skills),
tools / things (technical skills), and/or
attitudes / people (interpersonal skills)
Skills of Social Case Work

4. Three types of case work skills
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Three types of case work skills
Cognitive skills
Acquisition of appropriate knowledgebase (psy/soc/eco/pol/legal/phil. information);
social work principles, values, ethics.
Skills of proper use of casework process
Appropriate use of knowledge according to the need of the person and situation
Technical skills (proper use of tools)
Interpersonal skills (proper use of attitudes)
Skills of Social Case Work

5. Skill set for Social Case Workers
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Skill set for Social Case Workers
Cognitive skills (process skills)
Assessment Skills
Critical thinking skill
Problem Solving Skills
Diagnostic skill
Intervention skill
Skill of follow up
Skills of Social Case Work

6. Technical skills (use of tools)
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Technical skills (use of tools)
Communication
Verbal / non verbal / written skills
Designing and use of appropriate message media (channel)
Feedback skills
Observation skills
Interviewing skills
Listening skills
Documentation skill
Organization & coordination skills
Skills of Social Case Work

7. Interpersonal skills (attitudinal skills)
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Interpersonal skills (attitudinal skills)
Respect for diversity
Empathy
Advocacy
Leadership
Relaxation and De-compression
Skills of Social Case Work

8. Major social case work skills
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Major social case work skills
Advocacy and leadership
Communication skill
Critical thinking skill
Respect for diversity
Observation
Active Listening
Organization skills
Recording / documentation skill
Co-ordination skills
Relaxation and de-compression
Intervention skill
Assessment skill
Problem solving
Skills of Social Case Work

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# Communication skill
The case worker should be very careful with regard to the language s(he) is using with the client.
Sometimes, certain words may hurt and annoy the clients also.
In case work, making the client to express his problems is very important. Client will express, when they trust the CW.
Skills of Social Case Work

10. Trust will be build by the behaviour and attitude of the CW.
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Trust will be build by the behaviour and attitude of the CW.
Behavior and attitude can be understood by the communication
Skills of Social Case Work

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# Observation
Observation is a skill through which the CW can understand the unspoken feelings of the client. Sometimes, some client may not reveal the truth, therefore, by observing his body language, eye movements etc. , a CW can understand the reality.
Skills of Social Case Work

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#Active Listening
The ability to listen carefully, ask pertinent questions and retain verbally transmitted information is vital to the counseling aspect of social work.
It’s how we establish trust, open doors and discover valuable details about the individuals who seek our help in understanding their unique circumstances.
Skills of Social Case Work

13. # Recording / documentation skill
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# Recording / documentation skill
All areas of social work require that professionals record findings about clients.
As an example, many sources give a probation officer job description that includes the following: the ability to compile, analyze, evaluate and report to the court information obtained during an investigation.
Without well-developed documentation skills, completing such tasks would be impossible.
Skills of Social Case Work

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Social workers document assessment information, crisis interventions and any correspondence with their clients or other professionals.
Documentation must be thorough, accurate and timely in order to benefit both the client and the organization offering services.
Skills of Social Case Work

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# intervention skill
Social workers regularly intervene in emergency situations to benefit the lives of their clients.
Interventions are best offered in a way that empowers clients and draws on their available strengths.
This allows clients to develop their own strengths and utilize them when future problems arise, so they can independently manage their lives.
Skills of Social Case Work

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Assessment skill
According to the National Association of Social Workers, a significant number of social workers spend half of their time in case management.
In order to be successful in case management, it is important to complete quality assessments.
The assessment process reveals which clients need assistance obtaining resources, and it also allows a social worker to re-evaluate clients periodically in order to ascertain whether or not services remain effective and necessary.
Skills of Social Case Work

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# problem solving
One goal of social workers is to empower individuals.
In order to empower someone, professionals must help that person work through challenges.
Excellent problem solving skills are crucial in finding solutions for individuals and communities.
In addition, social workers often work with limited resources and tight budgets.
Problem solving skills are essential if one hopes to overcome budgetary obstacles and fiscal constraints.
Skills of Social Case Work

18. #advocacy and leadership
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#advocacy and leadership
Social workers frequently advocate for their clients.
Well-developed advocacy skills allow social workers to properly represent their clients and obtain the services communities need.
Excellent advocacy skills lead to positive change, and this helps clients to live empowered lives.
These skills are used on the local, state and federal level to fight for existing programs, create new programs and remove or revise outdated policies.
Skills of Social Case Work

19. # Critical thinking skill
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# Critical thinking skill
Applying social work theories and making informed decisions helps professionals to best serve client needs.
In addition, professionals must act in an ethical and educated manner in order to best serve their organizations.
This is where critical thinking comes in. Critical thinking involves searching for answers with an open mind and using information to best serve the present situation.
Skills of Social Case Work

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When used correctly, these skills empower an individual during crisis situations and assist a social worker in best utilizing available resources.
Skills of Social Case Work

21. #Respect for diversity
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#Respect for diversity
Social workers serve a diverse array of clients in many different sectors of society.
Diversity offers many challenges, but it also offers strengths that can be utilized to overcome obstacles. A social worker who understands this can effectively serve clients, and this increases opportunities to improve communities.
Source:
(17/7/2014)
Skills of Social Case Work

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# organization skills
Social workers are often required to deal with busy schedules, heavy caseloads and gratuitous paperwork.
Successfully managing and prioritizing the logistical aspects of the job can help you maximize the amount of time you’ll have on your schedule to provide meaningful services to your clients.
Skills of Social Case Work

23. #Co-ordination skills
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#Co-ordination skills
The ability to coordinate communication and action among multiple parties is a vital part of a social worker’s role in connecting clients with services.
Skills of Social Case Work

24. Relaxation and de-compression
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Relaxation and de-compression
Social work is a deeply rewarding profession, but it can also be an incredibly stressful one.
In order to remain engaged and effective at work, it’s imperative to take advantage of your personal time by focusing on and tending to your own needs.
Leaving your work at the office and enjoying yourself is as important for your own well-being as it is for that of your clients.
Skills of Social Case Work

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By the very nature of who we are and what we do, most of the qualities and skills identified here are innate to our own personalities.
Acknowledge their importance and maintain your capacity to leverage their advantages, and your future in the profession will most certainly be meaningful and satisfying.
Skills of Social Case Work

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Thank You
Skills of Social Case Work