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SKILLS OF SOCIAL CASEWORKER
7/6/2019 7:29:21 PM7/6/2019 7:29:21 PM Jaimon Varghese Skills of Social Case Work
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7/6/2019 7:29:21 PM Meaning of skill An ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carryout complex activities or job functions involving ideas (cognitive skills), tools / things (technical skills), and/or attitudes / people (interpersonal skills) Skills of Social Case Work
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An ability and capacity
7/6/2019 7:29:21 PM Skill is An ability and capacity acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carryout complex activities or job functions involving ideas (cognitive skills), tools / things (technical skills), and/or attitudes / people (interpersonal skills) Skills of Social Case Work
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Three types of case work skills
7/6/2019 7:29:21 PM Three types of case work skills Cognitive skills Acquisition of appropriate knowledgebase (psy/soc/eco/pol/legal/phil. information); social work principles, values, ethics. Skills of proper use of casework process Appropriate use of knowledge according to the need of the person and situation Technical skills (proper use of tools) Interpersonal skills (proper use of attitudes) Skills of Social Case Work
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Skill set for Social Case Workers
7/6/2019 7:29:21 PM Skill set for Social Case Workers Cognitive skills (process skills) Assessment Skills Critical thinking skill Problem Solving Skills Diagnostic skill Intervention skill Skill of follow up Skills of Social Case Work
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Technical skills (use of tools)
7/6/2019 7:29:21 PM Technical skills (use of tools) Communication Verbal / non verbal / written skills Designing and use of appropriate message media (channel) Feedback skills Observation skills Interviewing skills Listening skills Documentation skill Organization & coordination skills Skills of Social Case Work
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Interpersonal skills (attitudinal skills)
7/6/2019 7:29:21 PM Interpersonal skills (attitudinal skills) Respect for diversity Empathy Advocacy Leadership Relaxation and De-compression Skills of Social Case Work
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Major social case work skills
7/6/2019 7:29:21 PM Major social case work skills Advocacy and leadership Communication skill Critical thinking skill Respect for diversity Observation Active Listening Organization skills Recording / documentation skill Co-ordination skills Relaxation and de-compression Intervention skill Assessment skill Problem solving Skills of Social Case Work
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7/6/2019 7:29:21 PM # Communication skill The case worker should be very careful with regard to the language s(he) is using with the client. Sometimes, certain words may hurt and annoy the clients also. In case work, making the client to express his problems is very important. Client will express, when they trust the CW. Skills of Social Case Work
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Trust will be build by the behaviour and attitude of the CW.
7/6/2019 7:29:21 PM Trust will be build by the behaviour and attitude of the CW. Behavior and attitude can be understood by the communication Skills of Social Case Work
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7/6/2019 7:29:21 PM # Observation Observation is a skill through which the CW can understand the unspoken feelings of the client. Sometimes, some client may not reveal the truth, therefore, by observing his body language, eye movements etc. , a CW can understand the reality. Skills of Social Case Work
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7/6/2019 7:29:21 PM #Active Listening The ability to listen carefully, ask pertinent questions and retain verbally transmitted information is vital to the counseling aspect of social work. It’s how we establish trust, open doors and discover valuable details about the individuals who seek our help in understanding their unique circumstances. Skills of Social Case Work
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# Recording / documentation skill
7/6/2019 7:29:21 PM # Recording / documentation skill All areas of social work require that professionals record findings about clients. As an example, many sources give a probation officer job description that includes the following: the ability to compile, analyze, evaluate and report to the court information obtained during an investigation. Without well-developed documentation skills, completing such tasks would be impossible. Skills of Social Case Work
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7/6/2019 7:29:21 PM Social workers document assessment information, crisis interventions and any correspondence with their clients or other professionals. Documentation must be thorough, accurate and timely in order to benefit both the client and the organization offering services. Skills of Social Case Work
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7/6/2019 7:29:21 PM # intervention skill Social workers regularly intervene in emergency situations to benefit the lives of their clients. Interventions are best offered in a way that empowers clients and draws on their available strengths. This allows clients to develop their own strengths and utilize them when future problems arise, so they can independently manage their lives. Skills of Social Case Work
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7/6/2019 7:29:21 PM Assessment skill According to the National Association of Social Workers, a significant number of social workers spend half of their time in case management. In order to be successful in case management, it is important to complete quality assessments. The assessment process reveals which clients need assistance obtaining resources, and it also allows a social worker to re-evaluate clients periodically in order to ascertain whether or not services remain effective and necessary. Skills of Social Case Work
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7/6/2019 7:29:21 PM # problem solving One goal of social workers is to empower individuals. In order to empower someone, professionals must help that person work through challenges. Excellent problem solving skills are crucial in finding solutions for individuals and communities. In addition, social workers often work with limited resources and tight budgets. Problem solving skills are essential if one hopes to overcome budgetary obstacles and fiscal constraints. Skills of Social Case Work
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#advocacy and leadership
7/6/2019 7:29:21 PM #advocacy and leadership Social workers frequently advocate for their clients. Well-developed advocacy skills allow social workers to properly represent their clients and obtain the services communities need. Excellent advocacy skills lead to positive change, and this helps clients to live empowered lives. These skills are used on the local, state and federal level to fight for existing programs, create new programs and remove or revise outdated policies. Skills of Social Case Work
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# Critical thinking skill
7/6/2019 7:29:21 PM # Critical thinking skill Applying social work theories and making informed decisions helps professionals to best serve client needs. In addition, professionals must act in an ethical and educated manner in order to best serve their organizations. This is where critical thinking comes in. Critical thinking involves searching for answers with an open mind and using information to best serve the present situation. Skills of Social Case Work
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7/6/2019 7:29:21 PM When used correctly, these skills empower an individual during crisis situations and assist a social worker in best utilizing available resources. Skills of Social Case Work
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#Respect for diversity
7/6/2019 7:29:21 PM #Respect for diversity Social workers serve a diverse array of clients in many different sectors of society. Diversity offers many challenges, but it also offers strengths that can be utilized to overcome obstacles. A social worker who understands this can effectively serve clients, and this increases opportunities to improve communities. Source: (17/7/2014) Skills of Social Case Work
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7/6/2019 7:29:21 PM # organization skills Social workers are often required to deal with busy schedules, heavy caseloads and gratuitous paperwork. Successfully managing and prioritizing the logistical aspects of the job can help you maximize the amount of time you’ll have on your schedule to provide meaningful services to your clients. Skills of Social Case Work
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#Co-ordination skills
7/6/2019 7:29:21 PM #Co-ordination skills The ability to coordinate communication and action among multiple parties is a vital part of a social worker’s role in connecting clients with services. Skills of Social Case Work
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Relaxation and de-compression
7/6/2019 7:29:21 PM Relaxation and de-compression Social work is a deeply rewarding profession, but it can also be an incredibly stressful one. In order to remain engaged and effective at work, it’s imperative to take advantage of your personal time by focusing on and tending to your own needs. Leaving your work at the office and enjoying yourself is as important for your own well-being as it is for that of your clients. Skills of Social Case Work
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7/6/2019 7:29:21 PM By the very nature of who we are and what we do, most of the qualities and skills identified here are innate to our own personalities. Acknowledge their importance and maintain your capacity to leverage their advantages, and your future in the profession will most certainly be meaningful and satisfying. Skills of Social Case Work
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7/6/2019 7:29:21 PM Thank You Skills of Social Case Work
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