1. Unit 7 – Written Business Communications
At the end of this course you will have the skills to write business documents clearly and accurately.
You will be able to read and extract (use) relevant information to create documents such as: letters, s, faxes, memos, Forms, Agendas, Reports, Articles and job descriptions.
Describe each skill.
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2. What is Communication?
Communication means giving and receiving information by writing, talking or using pictures.
The aim of communication is to make sure that your message is understood by everyone concerned!
Read section from page 3 re:
Communication
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3. Internal and External Communication
Oral
Telephone
Messages
Meetings
Face-to face conversation
Presentation
Written
Memo
Letter
Notice
Fax
Leaflet
First write ORAL and WRITTEN up on the board. Introduce ‘Choose the options’ exercise.
How much experience of these forms of communication have you had?
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4. Choosing the Means of Communication
Cost
Confidentiality
Safety and security
Influence
Urgency
Distance
Time of day
Resources
Written record
Recipient
So….. You get a job working in and office, for example Vodafone UK you are asked to create and send different types of written communication and make sure that they are posted. You are also responsible for arranging meetings using a video conferencing unit. Some of the things you will need to think of are shown above.
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5. Key Stages in the Communication Cycle
Sender thinks of a message
Receiver gives feedback
Sender puts the
message into an
appropriate form
Receiver interprets
the message
Use my message.
Sender actually
sends the message
Receiver understands
the message - hopefully!
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6. Barriers to Communication
Non-verbal signals
Language
Listening
Pre-judgement
Relationships
Emotional responses
Systems
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7. Communication Systems
Copy of Totton Colleges organisation chart.
Downward - Upward - Horizontal - Diagonal communication
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8. An Effective Communicator Will Think About …...
What am I trying to communicate?
Who is going to receive it?
Why is the communication happening?
How the message will affect the receiver?
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9. What are some of the types of new technology which help us communicate?
What do you think about the effects of new technology? Does it make communication easier?
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10. Tips for Successful Communication
Extend your knowledge of language by reading
Listen to what is being said
Think and plan before you write/speak
Use clear, simple language
Consider other peoples view points
Choose the correct method of communication
Consider the best time for the communication
Get feedback to make sure that the message was understood
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11. In pairs/3s
Turn to page 15 and type up your answers to the Assignment (you only need to do 1-3)
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