1. Creating Culture Change
Voice Project Breakfast
May 2019
#VPChangeChallengeBreakfast

2. Our core purpose is improving organisations by giving people a voice
Our services include employee surveys, 360 surveys, customer surveys, focus groups and action planning
Our key points of difference are:
Exceptional service
Flexible solutions for different needs and budgets
Grounded in ongoing research
We grew out of a research project at Macquarie University, and since 2002 we’ve delivered surveys to more than 3 million employees and customers

3. what’s been happening at voice project
We’re expanding our office by 40% at Macquarie Park to cope with our ongoing growth
We’ve evolved and shortened our Voice Engagement Survey, reducing the length by 35%, slightly expanding its scope to cover contemporary workplace challenges, strengthened our process for annual updates to our all-industries benchmarks, while maintaining its high predictive validity
Delivered the Risk Culture Survey to several financial institutions, partnering with Prof Elizabeth Sheedy in the Department of Applied Finance at Macquarie University

4. change challenge awards
Designed to recognise and learn from positive change
Open to all Voice Project clients
Involve completing a repeat engagement survey with Voice Project

5. Cerebral Palsy Alliance
criteria and judges
Finalists were shortlisted from 105 eligible organisations based on how much they had improved between surveys
Finalists were invited to submit further information, including changes in KPIs and detailed descriptions of change programs and outcomes
3 expert judges independently reviewed and scored submissions from the finalists to determine the winners
Andrew O’Keefe
Frank Sedmak
Peter Langford
Director
Hardwired Humans
General Manager People & Culture
Cerebral Palsy Alliance
Director Voice Project

6. 2019 finalists A big congratulations to our finalists . . .
Small/Medium Category (<200 staff)
Large Category (200<1000 staff)
Enterprise Category (1000+ staff)
Getz Healthcare
Graduate Student Assoc, Uni of Melb
HeartKids
Kids Under Cover
Redkite
Tenterfield Shire Council
Frontier Software
JewishCare
Keolis Downer
Ruah Community Services
Therapy Focus
Allity
St John NSW
Swinburne University of Technology
Victoria University
The Y (YMCA) NSW

7. 2019 highly commended awards
The following finalists were very close runners up in their categories:
Small/Medium Category (<200 staff)
Large Category (200<1000 staff)

8. 2019 winners And the winners are . . .
Small/Medium Category (<200 staff)
Large Category (200<1000 staff)
Enterprise Category (1000+ staff)

9. presenters
Today, we’ll hear from St John NSW on their impressive change journey
Sarah Lance (CEO)
Vanessa Lorford-Mills (GM of Performance & Culture)
Sarah Lance, CEO
Sarah is a CEO and independent Non-Executive Director. Her past experience spans entrepreneurial-start up conference companies to Post Graduate, Vocational Education and Training organisations both corporate and not-for-profit in Australia, the USA and New Zealand.
In her current role as CEO of St John Ambulance NSW, Sarah leads a dedicated team of 200 employees and an extraordinary group of 3,500 volunteers across NSW.
Vanessa Lorford-Mills, General Manager of Performance and Culture
Vanessa is an experienced people and culture leader with strong commercial acumen and customer experience across the retail, commercial, professional services and for purpose organisations across Australia and New Zealand.
As the GM People, Performance & Culture at St John NSW Vanessa leads the People & Culture Team, Member Support Services, Peer Support and Chaplaincy Teams that provides support for volunteers and staff members across NSW.

10. Q & A

11. thank you! please provide feedback