1. Learning from the CSG Totara LMS Pilot
System Support and Administration
System training for admins and end users in advance which covers all requirements
Appropriate level of resourcing for system administrators to support the system
Permissions based model aligned to organisational hierarchy
Import of historic training records
Mandatory Training
Identification, recording and monitoring of mandatory training requirements by role
Self-service the recording of mandatory training, with provision for UoE to monitor
Visibility and notifications to ensure mandatory training and compliance met
Reporting
Department specific reports based on user
Reporting functions should be intuitive and accessible to managers and administrators
Reports should support decision making, e.g. on course provision and checking demand
Course Catalogue / Booking
Course catalogues must be accurate and up-to-date to give confidence to users
Single place to search for, and book, courses
Roles, Users and Process
A simple process and tracking for the many staff who do not have access to PCs
Pre-populate role specific training plans for teams where many staff have same role
Recording of personal development activity, not just training courses
Uploading of documents such as evidence and certificates
Terminology
Consistent terminology
Align system language to UoE terminology for learning, development and appraisals
Align university competency frameworks to roles as part of training plan
Clear steer and definition to differentiate ‘internal’ and ‘external’ training