2. ASBActionNet Awards
Casework, activities or approaches that have excelled in maximising tenant satisfaction:
Supported vulnerable victims, witnesses or perpetrators
Reduced or avoided the need for legal action
Generated trust and collective responsibility among wider community among
Over 50 entries
Votes and comments from practitioners and expert panel

3. ASBActionNet Awards

4. ASBActionNet Awards
Runners-up

5. Southampton City Council: Mediation Assessment Service
Summary: Referrals within 15 days – assessment falls short of full blown mediation – with success rate of 90% Judges’ comments: “Very impressed with this initiative...am very keen to introduce something similar” “Accelerated mediation is a ‘breath of fresh air’ much needed in neighbour dispute cases”

6. Your Homes Newcastle: Challenge and Support
Summary: Accessible reporting - Intelligence model supports range of agencies – early intervention - support to vulnerable residents – 95% of complaints resolved without legal action Judges’ comments: “Strong, grounded, comprehensive example of multi-agency work, easy to regard as obvious but hard to deliver in practice. Full of energy, enthusiasm and commitment to good practice.”

7. Broxbourne Housing Association: Perpetrator surveys
Summary: Surveys used to design bespoke support package and to assess satisfaction with the result – extremely beneficial in identifying the needs of residents often found to have ‘slipped through the net’ Judges’ comments: “A simple idea that can be easily replicated – asking perpetrators about their concerns and problems and then working to address them resulting in 90% satisfaction ratings and a long-term solution for the community”

8. Metropolitan Housing Trust: Triangle Way Forward
Summary: Voluntary parenting programme run by parents for parents that helps them and their young people respond to gang and gun violence in Brixton Judges’ comments: “This model goes straight to the heart of the problem, working on a voluntary model with parents and their children. This can work in any street of any town or city.” “Ambitious and innovative...delivering in a challenging environment”

10. ASBActionNet Awards
Winner

11. Community Integrated Care: Ferncliffe Road
Summary: A housing scheme assisting vulnerable people facing harassment from local primary school children (arson and rubbish dumping) – liaison with school to identify perpetrators – children visited the scheme to realise the impact of their behaviour – now building a sensory garden for residents Judges comments: “An excellent example of community cohesion at work using education not enforcement to encourage communities to value and respect each other” “So refreshing to read about an issue being solved through such a ‘human’ approach. So often we get caught up in legal remedies that can make problems more intractable”