1. Visiting Deloitte’s Center for Innovation
Washington, DC
Visiting Deloitte’s Center for Innovation
Demo Guide
Spring 2012

2. Client Visit Experience

3. Creating and delivering the client experience
Connect with experts
“One inbox” for all cross-functional areas / industry requests (PRD required)
Design the journey
Kick off call to learn client needs and outcome for the visit
Create the experience
Storyboard development
Prototypes and visualizations
Start the show
Dedicated host to guide HIVE “day in the life” scenarios
Continue the Journey
Metrics and opportunity tracking

4. Creating a unique client experience
Innovate.
Collaborate.
Deliver.
Experience Tour
Innovation Center Overview
HIVEs
Highly Immersive Visual Environments
Lightweight Innovation
Prototyping new solutions
Ideation Workshops
Strategic Innovation Design
Learning Journeys
Emerging trends & solutions
New insights
Bring Your Own Data (BYOD) & open source
DeepDiveTM
Team-based problem solving
Outside-in participation
From external partners, labs and data sources
Data visualization
Post-digital enterprise

5. Experience Tours
Collaborate
HIVEs
Highly immersive visual environments
Interact with data and collaborate between participants/locations
Learning journeys
Emerging trends and solutions
Outside-in participation
Mashing of expertise from external partners, labs and data sources
Challenge Help client think differently about Navy Installations of the future
Solution 2-day Innovation Workshop for Navy leaders
Results $14M iShore Strategy and IT Transformation Project re-compete win
Interactive visualizations that illuminate “day in the life” real-world client scenarios

6. Ideation Workshops
Group ideation and idea evaluation workshop methodology

7. DeepDiveTM
Deloitte’s proprietary rapid brainstorming and problem solving approach for developing new processes or products

8. Highly Immersive Visual Environment (HIVE)
Interactive, Immersive and Mobile technologies (MS Surface, iPads, Multi-touch)
Data Visualization and Geospatial Analytics
Enterprise Sustainability Analytics
Predictive Modeling
Text and Unstructured Analytics
Social media
Pre-load client data or use sample data
Integration of multiple tools and technologies

9. Lightweight innovation accelerates client ideation
Prototyping for faster development and visualizing the art of the possible

10. Learning Journeys
Design Thinking, personas and narratives to map the User Experience (UX)

11. Outside In Participation
Deliver
Design thinking
Prototyping new solutions
Persona and User Experience (UX) tools
New insights
Bring Your Own Data (BYOD) and open source analytics
Unique data visualization techniques
Post-digital mashups (analytics, mobile, cloud, social, cyber)
Challenge Help Wal-Mart respond to Hurricane Irene
Solution “CrisisView Irene” solution created in 12 hours
Results Over 1,000+ visitors to the CrisisView site during duration of the storm
External partners, labs and data sources to design and model client analytics

12. New Insights: Data Visualization
Highly Immersive Visual Environment (HIVE)
New Insights: Data Visualization
New approaches for visualization Big Data and social media

13. The Team

14. Meet the Center for Innovation Team
JR Reagan
Principal
Paula Davis
Client Experience Lead
Scott Radeztsky
Chief Technology Officer
Todd Shock
Chief Information Architect
Intro:
HIVE stands for Highly Immersive Visual Environment
Co-located with Center for Federal Innovation in Rosslyn, VA
Looking at other physical locations
Also mobile, with long-term plans to “take it on the road”
Markus Linke
Lightweight Innovation
Tom Itle, Kevin Stanley
Center Support & Operations

15. GOVLAB
Deloitte Federal ‘think tank’ that focuses on innovation in the public sector

16. MIT Media Lab
Strategic partner for interactive demonstrations, brainstorming, technology and product review sessions, knowledge transfer, and unlimited access to intellectual property created at the Lab

17. Examples & Case Studies
Demo Showcase
Examples & Case Studies

18. Innovation success story — Mobile Analytics
Client Question:
How can we gain better visibility into how we are performing toward strategic priorities?
Solution: Exec iPad app
Heat map view
Key metrics
Live twitter feed

19. Innovation success story — Visual operations
Client Question:
Where do I need to focus my efforts for improving service delivery at my distribution facilities?
Solution:
Heat map view of distribution facilities
Color coding based on service delivery ranking
In-depth data and analysis for each location

20. Innovation success story — Crisis response
Client Question:
How can I view weather, road closures, store locations and other key data in one interactive dashboard?
Solution:
Social media & open source data for new client insights.
Over 1,000+ website hits from the client network over 72 hour period

21. Innovation success story — Dashboards 2.0
Client Question:
How can I combine financial, energy and environmental metrics for data-rich decision making?
Solution:
Tableau-based data analytics with interactive reporting
Tracks more than 18,000 locations and 6 million usage records

22. Innovation success story — Geospatial analytics
Client Question:
How can I use geospatial analytics to visualize data differently than just traditional rows and columns of a spreadsheet?
Solution:
Interactive mobile dashboard to perform “what-if” analysis
Combines US census and store data to determine best locations for customer coverage

23. Innovation success story — Strategic planning
Client Question:
How can I turn a manual strategic and financial planning process into an interactive one that enables quicker decisions?
Solution:
Interactive mobile dashboard to perform “what-if” analysis
Combines US census and store data to determine best locations for customer coverage

24. Contact: cfi@deloitte.com