1. Delivering Social Value Through Effective Partnerships
Qualifications for Residents and Staff

2. Morgan Hunt: An Ethical Approach
Public and Third sector Business
Theme of giving, supporting, helping, teaching
Dictates our behaviour – moral responsibility with public purse
Personal Pride – BBQ Chat… Mo
INTRODUCTION
5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going
College, Morgan Hunt, Me
OFSTED success
Refining offering
Looking forward – The next 4 years
Commitment to the College values
The consultants KNOW this college, you cant buy that

3. Vision, Mission, Values

4. The Customers customer - Further Education: A Case Study
Working in Education since 2005
Then employed own Head of Quality to ensure our quality procedures matched that of a Colleges
Developed a strong brand and market presence but by the market had become very competitive market with very similar service offering
Developed technology to monitor and observe lecturers and received regular feedback to ensure that standards are maintained and improved in teaching and learning
MH Sent our consultants and myself on teaching courses to better understand how teaching impacts on end customer: the student
Result: Improved ratio of OFSTED Grade 1 and 2 lecturers across our College partners
Impact: Better service for students, improved pass rates, better OFSTED grade for College, students more attractive to employers, employment outcomes Mo
INTRODUCTION
5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going
College, Morgan Hunt, Me
OFSTED success
Refining offering
Looking forward – The next 4 years
Commitment to the College values
The consultants KNOW this college, you cant buy that

5. Social Housing – The end customer – Residents / Tenants
MH has strong brand - working historically with HA’s since 2001
Utilising links within Education sector – MH partnered with LCG who have access to a pot of government funding called AEB - Adult Education Budget.
Increasingly congested market place – outsourcing, costs saving over quality of service – race to bottom.
This means the qualifications are fully funded at no cost to any company or individual.
Different focus - How can we benefit the end user?
Focus on quality, partnership, social value
With HA’s we realised this could be done in two ways:
Qualifications and employment outcomes for the residents
Supporting training and qualifications for staff who then deliver better service to the tenants / residents. Mo
INTRODUCTION
5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going
College, Morgan Hunt, Me
OFSTED success
Refining offering
Looking forward – The next 4 years
Commitment to the College values
The consultants KNOW this college, you cant buy that

6. Outcomes – Staff, Residents, Employment
Qualifications for Residents
Key Target for all HA’s to get residents on Pathway to further training and employment
Courses directly linked to entry level employment opportunities within:
customer services/business administration
security
nutrition and wellbeing
childcare
catering and hospitality
Can do distance/online learning or classroom based where more support required
No cost – great for unemployed/underemployed
Employment Outcomes
MH known as specialist agency – qualified/middle to senior management roles - myth
Entry Level opportunities – Security, Cleaning, SEN, administration, customer service, maintenance
Complete the circle of training to employment
Net effect – happier residents, employed residents, reduced rent arrears, reduced ASBO, greater self-worth, changed lives
Staff Training
Better trained staff can give a better service to customers
Reduced churn due to staff feeling more valued
Could be more adept to dealing with issues of mental health and give support to residents
Offer progression routes with team leading and management training
Designed to work alongside existing L&D strategies and support budgets Mo
INTRODUCTION
5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going
College, Morgan Hunt, Me
OFSTED success
Refining offering
Looking forward – The next 4 years
Commitment to the College values
The consultants KNOW this college, you cant buy that

7. Story so far? 7 Housing Associations up and running
300 individuals enrolled on qualifications since April 2017
Notting Hill – Early adopter – 70 residents and staff signed up/completed
Superb feedback from distance learning courses
Now moving to Pathways model for hard to reach residents Mo
INTRODUCTION
5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going
College, Morgan Hunt, Me
OFSTED success
Refining offering
Looking forward – The next 4 years
Commitment to the College values
The consultants KNOW this college, you cant buy that

8. Recruitment Agency of the Year Most Effective Back Office Operation
Questions answered?
Overview of the Morgan Hunt / LCG Partnership
Why we are taking this path
How it can benefit HA for both a staff and residents
“Small enough to care, large enough to deliver”
Best company
to work for
2016
CHRIS
Sector alignment – FE, education, public sector
We are ‘the’ FE MHMS specialist
New initiatives - entrepreneurialism , APP development, work experience
Quality – The key differentiator
Account management structure and MI
Passion, accountability, flexibility
We care
Recruitment Agency of the Year
(201+ Employees)
&
Most Effective Back Office Operation