1. www.england.nhs.uk Patient Online Programme Trevor Fossey Patient Representative NHS England - Patient Online Programme Twitter: @Trevor Fossey Email: Trevor.Fossey@Outlook.com 1 A patient’s experience of using Patient Online

2. www.england.nhs.uk Power of Information On PPG agenda PPG members engaged using easy read document Personal access to GP Records Brief background to access of records at: Regis Medical Centre, West Midlands Brief background to access of records at: Regis Medical Centre, West Midlands 2 Online access to GP record from Jan 2014 E-prescriptions implemented 2015201420132012 Online Prescriptions Online Booking Promote to patients PPG to support Explain benefits

3. www.england.nhs.uk GP Appointments Online Repeat Prescriptions Online View Your GP Records Online Personal access: GP records screen NHS England Patient Online NHS England Patient Online 3

4. www.england.nhs.uk GP Appointments Online Personal Experience: GP Appointments Online Benefits experienced Save time spent in phone calls Can book appointment 24/7 View appoints record and book reviews as required More in control of what has happened Accuracy e.g. 2010 experience (DNA) What could be improved Wider span of times to be available? Urgent appointments available Only GP – not nurse reviews Include other appointments 4

5. www.england.nhs.uk Repeat Prescriptions Online Personal experience: Repeat Prescriptions Online Benefits experienced No need to visit GP for prescription Saves waiting time & car journeys Easy to review & order when required Review on Internet eg side effects. Increased knowledge & engagement in own wellbeing List of medication readily available, improves my safety eg. Review with pharmacist Medication list readily available when required eg. Airport Security No paper prescriptions to lose What could be Improved Differences in repeat periods ‘Flags’ to warn of review required Process not readily available for patients, particularly e-prescriptions Hyperlink to medication information 5

6. www.england.nhs.uk View GP records Online Personal experience: View GP records Online Benefits experienced Summary record Provides one page overview Pick up ‘errors’ & get corrected e.g. Asthma, etc.) Detailed record Who has had access, and why (audit of access = security) Review what was recorded is accurate e.g. Depressed? Review blood test results Link to review the purpose/outcomes of tests. Increased knowledge & awareness = engagement in own wellbeing What could be Improved Summary record Mainly repeat of medications My summary record does not include details of strokes or diabetes – guess from medication Detailed record No summary available No charts/trends available Not patient friendly & intuitive 6

7. www.england.nhs.uk View GP records Online Personal experience: View GP records Online 7

8. www.england.nhs.uk View GP records Online Personal experience: Summary Overview/summary of experience Greater involvement in own wellbeing Feel more in control & engaged with my own health Less risk if I have future issues  peace of mind and ‘at ease’ More inclined to visit doctor if required (‘man thing’?!) Now feel that Physical Health is on a more equal footing with Financial Health Good foundation for the future & easy to access 8 Records online “has first enhanced the relationship that I have with my GP practice - and I am confident that it will improve my health & wellbeing”