1. Best Fleet Practices Award Winning Tips General Services Conference April 2014 1

2. Best Practices Sources Publications Benchmarking Other Fleets Conferences (the get one idea approach) Competitions CERTIFICATIONS 2

3. GFMA Sponsored Program Certified Fleet Management Operation 13 Certified Fleets in US Broad Spectrum of BPs (20 Categories) Standardizes Fleet Evaluations What BPs to Have/Not How 3

4. GFMA Certification 4 8 Foundation Categories (20 Total) Employee Goals, Mission Statement & Business Plan Staffing & Qualifications Policies & Procedures PM Program Utilization Management Replacement Program Parts Inventory Customer Service, Downtime & Contract

5. GFMA Certification 5

6. Mission Statements 6 Better Cheaper Faster Better (effectiveness) = Customer satisfaction, vehicle safety/reliability, vehicle appearance Cheaper (efficient) = Quality repairs Faster (expedient) = Quick turn-around of repairs/maintenance San Bernardino County Fleet Management Department provides vehicles, equipment and services to the officials and employees of the County so that they may provide services that promote health, safety, well being and quality of life to the residents of the County. The primary objective of Fleet Management is to perform our mission:

7. How Do I Use This Process? 7 Use for BP Source & Fleet Self Assessment Focus on Foundation Categories Initially Identify Weak Points Allow12 Months For Initial Review Be Honest/Partner With Another Agency For Scoring Pursue Certification if Feasible

8. Final Comments & Tips 8 Simpler is Better (Execution Not Complexity) Separate Most Common Practice vs BP BPs - Processes vs Outcomes Be Wary of Abdication

9. Q & A 9