1. Mobile Reference Guide
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Company Name
Employee Quick Reference for ServiceNow Approvals on Mobile
Method 1 – Approval from the Springboard
Approval Request Received
Click Approve
You’ve approved without leaving the Springboard!
Click Options
Method 2 – Approve from the App Record
Approval Request Received
Click Options
Click Open
This will open the ServiceNow app
Click on the appropriate record
Add Comments if Necessary.
Approval complete
Change the State from Requested to Approved

2. Mobile Reference Guide
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Company Name
Employee Quick Reference for ServiceNow Approvals on Mobile
Method 3 – Expand the Approval Request
Click Approve
You’ve approved without opening the app!
Approval Request Received
Expand the Request by Dragging It Down
Method 4 – My Approvals
Open the App
Click My Approvals
Approval Request Received
You’ve approved directly from the list
Click Approve
Swipe Left on the Requested Approval List

3. Mobile Reference Guide
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Company Name
Employee Quick Reference for Updating the Assigned To Field on Mobile
Access the Appropriate Record
Assignment Received
Open the App
Open the Record
Find the Record
Update the Assigned To Field
Provide Comments, if Necessary
Select the User

4. Mobile Reference Guide
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Company Name
Employee Quick Reference for Using Connect on Mobile
Message Received
Click the Push Notification
Connect!
This opens the conversation in the app
Click the Message Field, and Type Like a Text Message

5. Mobile Reference Guide
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Company Name
Employee Quick Reference for Submitting ServiceNow Requests on Mobile
Open the Service Catalog
Open the Mobile App
Click Service Catalog
Choose Item Category
Checkout
Add Required Options
Click Add to Cart
Click Checkout
Click OK
Choose Item
Check Order Status
Click My Requests from Home Page
This takes you to a full list of your orders