1. Copyright APPLY Synergies 2018
A Definition of P.S.:
“Immediate, intuitive, intentionally tailored aid to a person at his or her moment of need to enable effective performance.”
“An orchestrated set of technology enabled services that provide on-demand access to integrated information, guidance, advice, assistance, training, and tools to enable high-level job performance with a minimum of support from other people.”
- Gloria Gery, Electronic Performance Support Systems, 1991.
Discuss as Teams—
Consolidate Together—
Determine How to Apply —
What would YOUR definition be of Performance Support?
What words standout to you?
Copyright APPLY Synergies 2018

2. Copyright APPLY Synergies 2018
The Five Moments of Need:
Formal
Instruction
(Acquisition)
When Learning for the First Time
When Wanting to Learn More
When Trying to Apply and/or Remember
When Something Goes Wrong
When Something Changes
Performance
Support
(Application)
Copyright APPLY Synergies 2018

3. Copyright APPLY Synergies 2018
Performance Support Ready in 2-Clicks & 10-Seconds
Embedded in the workflow and readily available at
the moment of apply.
Contextual according to specific roles and
varying access needs.
Just Enough in the form needed to effectively perform
inside the business process.
Copyright APPLY Synergies 2018

4. Copyright APPLY Synergies 2018
5 moments of need design approach
Components:
TEACH
Moments
1 & 2
Training Objectives
Conceptual Practice
Steps
Practice/ Assessment
Moment of Need DO
Moments
3-5
Steps
Deeper Details
Reference Resources
Learning & People Resources
Copyright APPLY Synergies 2018

5. What is the role of performance support in the classroom?
Instructor Aided Learning
Self Aided Learning
Electronic Performance
Support System
(PS Brokers)
Peers
Instructional Time
Copyright APPLY Synergies 2015