1. eGov-Meeting 13.5.2005 info@4qconference.org

2. THEMES
AGORAS
CONFERENCE PROGRAMME
PREPARATION TIMETABLE

3. THEMES

4. Building Sustainable Quality
Delivering Strategy – from vision to doing
Ensuring Productivity -
from anecdotes to real impacts
Fostering responsiveness –
from self-sufficiency to committed interaction
Managing Knowledge – from files to know how

5. AGORAS

6. AGORAS 1 Wednesday 27.9.2006 from 11.30 to 12.30
1.1. ICT as part of delivering strategy
1.2. Finding a competitive image – the public sector as an employer
1.3. Ensuring dialogue with citizens
1.4. Thinking long term – saving tacit knowledge in public organisations
1.5. Co-operation in a crisis situation

7. AGORAS 2 Wednesday 27.9.2006 from 15.45 to 16.45
2.1. Rooting the strategy –speak,speak, speak
2.2. ICT is everywhere – except in productivity statistics
2.3. Providing choice – diversity
2.4. Does Quality last? – What has happened to previous Best Practices?
2.5. Long term planning – next week or twenty years from now?

8. AGORAS 3 Friday from 9.45 to 10.30
3.1. What can customers expect – how to define quality targets?
3.2. How verify impacts? When do we know we have made a difference?
3.3. Action brings satisfaction – how immediate corrections are possible?
3.4. Knowledge management in cross-cutting initiatives
3.5. From benchmarking to benchlearning – why and how?

9. CONFERENCE PROGRAMME

10. Tuesday 26.9.2006 12.00 - 18.00 Building National Stands
Welcome Cocktails

11. Wednesday 27.9.2006 8.00 –10.00 Registration
10.00 – Opening + plenary
11.30 – Agoras
12.30 – Lunch
14.00 – Workshops
15.15 – Coffee Break
15.45 – Agoras
17.00 – Plenary
18.00 – Get together

12. Thursday 28.9.2006 8.30 – 9.00 Registration continues
9.00 – Plenary Session
10.45 – Workshops
12.00 – Lunch
13.30 – Plenary
14.30 – Coffee Break
15.00 – Workshops
19.00 – Social Evening

13. Friday 29.9.2006 8.30 – 9.00 Arrival 9.00 – 9.30 Plenary
9.45 – Agoras
11.00 – Plenary
11.45 – Scientific Rapporteurs
12.30 – Closing of the Conference

15. PREPARATION TIMETABLE

16. Key Deadlines 10/2005 2nd Announcement
Deadline for nomination of BP´s
Deadline for nominating facilitators
Final deadline for delivering full case descriptions of BP’s
4/ Final Programme
4/ Registration opens
Deadline for reserving Stands
Conference