1. Listening
Ch 6

2. The Importance of Listening
Employers want it
New tech. has changed the way we listen
Valuable skill in other contexts
Medical
Educational
Family 2

3. The Process of Listening
Step 1: Receiving Step 2: Recalling Step 3: Rating Step 4: Responding 3

4. Cultural Understanding
Why We Listen
We Listen for:
Information
Advice
To Help Others
Pleasure
Cultural Understanding 4

5. Barriers: Why We Don’t Listen
Noise
Message Overload
Message Complexity
Lack of Training
Preoccupation
Selective Listening 5

6. Talkaholism Pseudolistening Gap Filling Defensive Listening
Poor Listening Habits
Talkaholism
Pseudolistening
Gap Filling
Defensive Listening 6

7. Choices for Effective Listening
Evaluate your skill
Prepare
Empathic responses
Nonjudgmental feedback
“Active Listening” 7