1. Chapter 4 I. WHAT ARE EMOTIONS? A. Physiological Factors
B. Nonverbal Reactions
C. Cognitive Interpretations
D. Verbal Expression
II. INFLUENCES ON EMOTIONAL EXPRESSION
A. Personality
B. Culture
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2. Chapter 4
C. Gender
D. Social Conventions
E. Fear of Self-Disclosure
F. Emotional Contagion
III. GUIDELINES FOR EXPRESSING EMOTIONS
A. Recognize Your Feelings
B. Recognize the Difference between Feeling, Talking, and Acting
C. Expand Your Emotional Vocabulary
D. Share Multiple Feelings
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3. Chapter 4
E. Consider When and Where to Express Your Feelings
F. Accept Responsibility for Your Feelings
G. Be Mindful of the Communication Channel
IV. MANAGING DIFFICULT EMOTIONS
A. Facilitative and Debilitative Emotions
B. Sources of Debilitative Emotions
C. Irrational Thinking and Debilitative Emotions
D. Minimizing Debilitative Emotions
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