2. Section On: Apartment Communities Coming Next: Office Buildings and Retail Centers

3. Contents Roles of A Property Manager 7 Ways to Keep Your Units Occupied 5 Ways to Keep Your Residents From Moving Curb Appeal, First Impressions Count Closing the Sale 5 Keys to Credit Screening 4 Ways To Improve Your Rent Collection Common Lawsuits Landlords Could Avoid Tips For Efficient Risk Management

17. 5 Ways to Keep Residents from Moving Create a bond with the Residents Excellent Service Maintain Your Property Invest in a quality, educated and trained management team Think Lease Renewal

18. Curb Appeal: First Impressions Count BEFORE AFTER

19. Curb Appeal: First Impressions Count AFTER BEFORE

20. Curb Appeal: First Impressions Count Signage Advertising Property appearance Ease of finding rental office Is the Manager accessible and professional? Unit turnover condition

21. The Importance of Signage Monument Signage

22. Closing the Sale Create a sense of urgency Listen to the prospect Show how your property meets their needs Limit the show apartments Ask for the sale

23. 5 Keys to Credit Screening Establish occupancy criteria Consistency in screening Screen thoroughly and prudently Require confirmation

24. 4 Ways to Improve Your Collection Expect rent payment on time Serve notices promptly Get tough Stay tough

25. Asset Management

26. Common Lawsuits Landlords Can Avoid Slip, trip and fall Undelivered implied warranties Fair Housing and Discrimination Actions of employees

27. LIABILITY RISKS

28. Tips for Efficient Risk Management Create legal firewall Obtain resident waivers & require renters insurance Respond to repair requests promptly & completely Prioritize H&S repairs

29. Tips for Efficient Risk Management Train staff in Fair Housing Require vendor licensing and insurance Routinely inspect property

30. RESOURCES

31. Happy About Apartment Management