1. Knowledge article publishing process
There is a two stage review process prior to publishing articles:
Peer review
Knowledge Manager review
Article drafted
Submitted for peer review
Approved by peer
Reviewed by Knowledge Manager
Article published
All articles created articles need to be peer reviewed.
When creating an article it will be in Draft status. When you are ready for it to be reviewed choose the ‘Submit for Peer review’ action and select a colleague who is knowledgeable in of the subject matter.
LANDESK will assign an interaction to the peer reviewer which will appear in the dashboard, including the ‘Ticket awaiting my Action’ gadget/area.
The peer reviewer has 3 options:
Approve – no comments are required
Reject – reasons as to why are provided
Not qualitied to review – the selected analyst does not known the subject matter well enough in order to offer an informed review of the article.
A hyperlink in the interaction allows the reviewer to open the article from the interaction
The article Owner will be notified of the outcome of the peer review via
The peer reviewer can Edit the article themselves approving the interaction
Once approved the article will automatically move to ‘Awaiting publishing’ by the Knowledge Managers
Any IT Analyst can draft an article
Any IT Analyst can peer review an article
Knowledge Managers are a selection of colleagues with permissions to publish Knowledge articles. They will check articles for clarity, tone and style prior to publishing.