1. Emotional Intelligence
Your Name

2. Objectives
At the end of this session, you will be able to:
Be aware of your emotions and their impact on your performance
Recognise and understand emotions in others and how to adapt your behaviour to suit
Regulate your emotions and so enhance performance
Handle and inspire emotion in others

3. Daniel Goleman, Working with Emotional Intelligence, 1998
“For leadership positions emotional
intelligence competencies account
for up to 85% of what sets outstanding
managers apart from the average.”
Daniel Goleman, Working with Emotional Intelligence, 1998

4. EQ – Emotional Quotient
To be successful we must be able to effectively control and manage our own emotions and those of people around us.
Understand yourself, your goals, intentions, responses and behaviour
Understand others, and their feelings.

5. The five domains of Emotional Intelligence{
Self-Awareness
Self-Management
Self-Motivation
Empathy
Managing Relationships
Intrapersonal {
Interpersonal

6. Methods of Improving Self-Awareness
Accept your emotions
Appreciate your strengths and weaknesses
Keep an emotional journal
Listen to the message
Take a walk in their shoes

7. A Different Story?
Living in the Gap
What I
Made it
Mean
What
Happened

8. I.Q. = 138
E.Q. = 0

9. Great Presentation?
“This is going to be a real challenge and I’m sure I can rise to it. Last time I gave a presentation it went pretty well. Ok, so I fell over the chair, but even that raised a laugh! I get things right more often than not. I’m sure it’s going to be great.”
“I hate giving presentations, I always feel awkward in the spotlight and I’m sure that everyone is expecting me to fail like last time when I tripped over the chair. I never seem to get anything right and I’m sure this is no different. I’m going to mess up.”

10. Methods of Improving Self-Management
Choose your attitude
Anchor your positive feelings
Challenge negative ‘self-talk’
Have a positive mental attitude
Live life with an abundance mentality

11. “Every accomplishment starts with the decision to try.”

12. Methods of Improving Motivation
Focus on what you want, not what you don’t
Set a date for your goal
Make the goal compelling
Set milestones
If it’s not a fun goal, focus on the end result

13. Improving Your Empathy Skills
Be a Supportive Listener
Help the Speaker to Clarify Thoughts, Feelings, and Ideas
Keep your Emotional Perspective
Avoid Negative Body Language
Use Positive Body Language

14. Improving Your Relationship Handling Skills
Know what you want from your interaction
Allow others to have emotions
Build rapport
Talk their language
Aim for a win/win

15. Objectives
At the end of this session, you will be able to:
Be aware of your emotions and their impact on your performance
Recognise and understand emotions in others and how to adapt your behaviour to suit
Regulate your emotions and so enhance performance
Handle and inspire emotion in others