1. Electronic Content Management (ECM)
Project Status
March 25, 2009
Project Certification Committee

2. ECM Description
The goal of this Enterprise Content Management (ECM) solution implementation is to improve service delivery and reduce paper-intensive steps within the TRD Revenue Processing Division (RPD) and the Motor Vehicle Division (MVD). The ECM Citations Project will implement document imaging, document management, and workflow management to enhance records management for TRD RPD/MVD Citation and payment processing.

4. Budget Project budget expended
All invoices paid, including final holdback
No software maintenance due to budget constraints 4

5. Status Outstanding tasks to rollout to production:
Change batch processing to accept entire batch, instead of each individual document = Done
Finalize Key From Image (KFI) application = Done
Problems that were encountered with hardware and supporting software have been resolved.
User Acceptance Testing = In progress
Due to Tax season, not expected to complete until May
Move production workstations & scanners to RPD

6. Issues
Investigating error rate of character recognition (officer handwriting): Preliminary results show high error rates; many citations will need to go through KFI, instead of fully automated processing
RPD staff used to custom KFI software for tax processing, and high-speed scanners

7. Citation Processing
Investigating electronic processing of citations from Magistrate Courts - AOC (similar to Metro)
TRD requires citation image; AOC does not have capability for image capture
TRD looking into imaging of AOC citations – so we can receive records electronically (win-win)
Estimate 30-40% of citations received are from AOC
TRACS project (led by DOT) is developing electronic citation process
Expect to always receive “some” paper citations

8. Conclusion Completing UAT is last major hurdle to move to production
Hardware and software is in place
Project budget expended
Anticipate rollout to Production in May (after tax season)