1. Evaluation – Giving and Receiving Feedback Presented by Terri Trevino

2. Feedback . . .
“The return of information to the source of a process or action for the purpose of control or action.”
- The American Heritage Dictionary

3. Objective
After session, attendees will be able to identify three key components of giving and receiving oral and written constructive feedback.

4. Giving Feedback Be descriptive Add constructive feedback
Help people hear and accept the feedback

5. Receiving Feedback Breathe Listen carefully Ask clarifying questions
Acknowledge the feedback

6. 5 General Areas of Written Evaluations
Program:
topics, substance, speaker

7. 5 General Areas of Written Evaluations
Meeting site:
facilities & local services

8. 5 General Areas of Written Evaluations
Special activities:
entertainment and social activities

9. 5 General Areas of Written Evaluations
Attendee profile:
demographics

10. 5 General Areas of Written Evaluations
Exhibitor profile:
floor traffic patterns, product interest, buying plans

11. Guidelines for Questionnaires
Ask specific questions
Make completing evaluations easy
Make returning forms convenient
Design questions consistently
Pay attention to formatting
Capture data to measure trends

12. Chapter Feedback
What ideas for monthly educational topics do you have?

13. Chapter Feedback
Fund-raising is a key issue for the chapter over the next two years. What ideas for fund-raising events do you have?

14. Chapter Feedback
What would add value to membership in SGMP for you or your organization?

15. Chapter Feedback
What ideas do you have for getting more planners to attend the Fall Education Conference?

16. Thanks for Your Support!