1. Introduction to Medical Careers
Communication Lecture

2. Communication Why is it needed? How is it done?
Establish relationships
Obtain information
Relay information
Give instructions
How is it done?
Verbal
Non-Verbal
Written
Active Listening

3. Communication 55% 38% 7% Communicator vs. listener
body language—postures, gestures, and eye contact
38%
tone of voice (quiet whisper vs. yelling) 7%
content or the words used
Communicator vs. listener

4. 3 Parts of Communication
Thought
An idea, concept, information, or feeling existing in the mind of the communicator
Encoding
Method the communicator uses to convey message to respondent
Decoding
Respondent’s method of translating message to their understanding

5. 5 C’s of Communication Complete Clear Concise Courteous Cohesive
has detail
Clear
don’t mumble
Concise
get to the point
Courteous
allow for questions, feedback
Cohesive
work together

6. Verbal 5 C’s very important Tone of voice Voice projection Perception
Feeling or attitude
Voice projection
Quiet vs booming voice
Perception
Knowing how other person will interpret

7. Non-verbal Body Language Eye Contact Positioning/ Touch Gestures
most unaware of, learned behavior
Eye Contact
used to show importance, don’t stare
Positioning/ Touch
watch space bubble (face to face, side to side)
Gestures
mainly involuntary

8. Written Types? Used for persuasion or to get a point across
Note, assignment, , signs, drawings, web pages, etc…
Used for persuasion or to get a point across

9. Listening analytical- listening for specific information
directed- listening to answer specific questions
attentive- listening for general information or overview
exploratory- listening due to ones own interest
appreciative- listening for pleasure
courteous- listening as a result of feeling obligated
passive- not listening in an attentive manner

10. Listening Pay attention to what the person is saying
Shouldn’t be thinking of what you will say next
Block out distractions
Paraphrase
Give opinions only after they are done speaking
Active vs. Passive listening

11. Barriers to Communication
Past experience, bias, culture
Noise/movement
Our attitude/perception
Word choice

12. Leadership What qualities are important in a leader? Social influence
Important in health care field
Must be able to follow in order to effectively lead
Team must believe in leader in order for team to be successful
Leadership vs. management

13. Successful Leaders?
Examples..