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Employee Engagement @ Tata Power
Engagement Year 2009 May 18, 2009
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Our Involvement in the ESS process
1413 1175 993 Target Sample Size 1577 1597 1683 1297 1034 827 Sample Size Achieved 1522 1509 1174 96.5 95 92 88 83 Our participation levels have improved 70 Management Non-Management Average participation rate in India : 86% Average Global participation rate : 83%
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Overall satisfaction has moved up from 63% to 76%
Employee Satisfaction -Management, Non management, Overall Overall satisfaction has moved up from 63% to 76% Gallup India Avg. 65 Gallup India Best 90
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Overall Loyalty has moved up from 71% to 83%
Management, Non management, Overall Overall Loyalty has moved up from 71% to 83% Gallup India Avg. 64 Gallup India Best 95
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Overall advocacy has moved up from 67% to 79%
Management, Non management, Overall Overall advocacy has moved up from 67% to 79% Gallup India Avg. 67 Gallup India Best 94
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Management scores on the 3 big ESAT indicators
We have crossed Gallup India Average on all 3 indicators, and are moving ahead Management Gallup India Avg. Mean Gallup India Best Gallup Global %ile Tata Group Avg. 2008 Tata Group Best 2006 17 57.4 24 68 65 3.94 90 53rd 69 90 21 63 23 53 67 3.97 94 43rd 70 92 32 64 40 70 64 95 58th 70 93 4.05 %5 %4+%5 %1+%2 Statistically significant increase/decrease compared to 2006 N = 1297 %iles based on Mean %5 %4+%5 %5 %4+%5 6
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Our top box responses in Non Management are very high
Non- Management scores on the 3 big ESAT indicators Our top box responses in Non Management are very high Non-Management 2008 2006 39 67 59 77 Overall Satisfaction 42 77 71 83 Advocacy 44 77 77 87 Loyalty N = 1522 %5 %4+%5 %1+%2
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Employee Engagement scores
While engagement levels in non-mgmt have risen significantly, there is a marginal drop in the mgmt scores
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The details Barth’s Distinction: “There are two types of people:
Those who divide people into two types, and those who don’t”
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Management scores on the 3 big ESAT indicators With CGPL data included
Tata Power Management CGPL Gallup Global %ile Gallup Global %ile Mean Mean 2008 2006 2005 17 57.4 24 68 30 74 46th 3.94 53rd 3.83 21 63 23 53 30 62 3.97 43rd 41st 3.90 32 64 40 70 48 74 4.05 58th 50th 3.91 %5 %4+%5 %5 %4+%5 N = 1297 %5 %4+%5 %1+%2 N = 154 %5 %4+%5 %1+%2 Statistically significant increase/decrease compared to 2006 10 %iles based on Mean
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ESAT: Management
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ESAT : Management Scores by Org Unit
(%4+%5) TP Mgmt. Total Trombay Support Services T&D ERP Jojobera Tech. Services Overall Satisfaction 74 73 75 82 81 61 72 Advocacy 71 70 69 84 67 63 Loyalty 86 62 (%4+%5) TP Mgmt Overall Hydros Haldia Belgaum TPTC Projects Services Overall Satisfaction 74 56 90 88 63 * Advocacy 71 78 66 95 76 80 Loyalty 73 79 54 * - Answering base < 5
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ESAT : Management Scores by Org Unit
ERP – By Org Units (%4+%5) ERP Total Maithon Jojobera Noida Naraj Marthapur Haldia ‘09 Overall Satisfaction 81 87 70 86 60 100 Advocacy 84 88 72 95 92 78 Loyalty 96 66 83 Hydros – By Org Units (%4+%5) Hydros Total Bhira Khopoli Bhivpuri ’09 ‘09 Overall Satisfaction 74 82 83 53 Advocacy 78 79 81 73 Loyalty 93 72 68
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Support Services Total Support Services Total
ESAT : Management Scores by Org Unit Support Services – By Org Units (%4+%5) Support Services Total Finance Commercial IT Business Development HR Corp Sourcing Overall Satisfaction 75 66 76 83 67 71 79 Advocacy 69 51 72 64 81 65 Loyalty 73 63 61 89 Support Services – By Org Units (%4+%5) Support Services Total T&D Capex Projects Corp Admin. Secretarial SHE Regulation Others Overall Satisfaction 75 50 80 100 86 90 Advocacy 69 67 60 85 Loyalty 73 89 87
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ESAT : Management Scores by Org Unit
T&D – By Org Units Technical Services – By Org Units (%4+%5) T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineering CLD Overall Satisfaction 82 87 62 72 83 61 80 Advocacy 73 76 68 56 63 40 88 Loyalty 86 90 75 74 38
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ESAT: Non Management ESAT : Management Scores by Org Unit
T&D – By Org Units Technical Services – By Org Units (%4+%5) T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineering CLD Overall Satisfaction 82 87 62 72 83 61 80 Advocacy 73 76 68 56 63 40 88 Loyalty 86 90 75 74 38 Trombay – By Org Units (%4+%5) Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 85 81 Advocacy 70 65 61 64 68 83 Loyalty 69 56 60 77 ESAT: Non Management
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ESAT : Non- Management Scores by Org Unit
Thermal – By Org Units (%4+%5) TP Non Mgmt. Total Thermal (Trombay)Total Overall Satisfaction 78 70 Advocacy 87 79 Loyalty 92 91
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ESAT : Non- Management Scores by Org Unit
T&D – By Org Units (%4+%5) TP Non Mgmt. Total T&D Total Overall Satisfaction 78 87 Advocacy 89 Loyalty 92
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ESAT : Non- Management Scores by Org Unit
Hydro – By Org Units (%4+%5) TP Non Mgmt. Total Hydro Total Overall Satisfaction 78 82 Advocacy 87 91 Loyalty 92
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ESAT : Non- Management Scores by Org Unit
Support Services – By Org Units (%4+%5) TP Non Mgmt. Total Support Services Total Civil and Estate Construction Administration Accounts Others Overall Satisfaction 78 76 85 60 100 65 Advocacy 87 86 94 77 Loyalty 92 97 FY08 data not available accordingly for this slicing
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ESAT : Non- Management Scores by Org Unit
Jojobera – (%4+%5) TP Non Mgmt. Total Jojobera Total Overall Satisfaction 78 82 Advocacy 87 89 Loyalty 92 FY08 data not available accordingly for this slicing
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Q-12
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Engagement Comparison Management & Non-management
3.45 : 1 3.62: 1 2.53:1 Ratio of Engaged to Actively Disengaged 2.58:1 3.46:1 3.38:1 5.4:1 Engaged Not Engaged Actively Disengaged N =1297 N =1522 N = 827 N = 1174
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Engagement ratio calculated for groups with a sample of more than 100
Engagement Levels –Management , Non-Management At par with Gallup Global Average 3.62:1 3.45:1 N = 1297 1522 Engaged Not Engaged Actively Disengaged The target should be to reach a 4:1 ratio of engaged : actively disengaged Engagement ratio calculated for groups with a sample of more than 100
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Engagement ratio calculated for groups with a sample of more than 100
Employee Engagement CGPL (FY 2009) and Tata Power Management 5.57:1 3.46:1 3.38:1 5.40:1 3.45:1 1297 N = 154 Engaged Not Engaged Actively Disengaged The target should be to reach a 4:1 ratio of engaged : actively disengaged 25 Engagement ratio calculated for groups with a sample of more than 100
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Q-12 Scorecard - Management
>=60th Percentile 41st - 59th Percentile <=40th Percentile Mean Global %ile Utilities %ile India %ile 3.99 48th 57th 55th 3.64 34th 44th 53rd 3.89 63rd 77th 51st 3.90 42nd 43rd 49th 4.14 61st 75th 3.84 58th 66th 60th 3.74 59th 3.88 37th 47th 3.31 46th 3.97 50th 64th 45th 52nd 4.28 36th 39th Q12 Grand Mean – 3.88 Global Utilities %ile – 62nd India %ile – 57th
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Q-12 Scorecard – Management: our weak areas
Leadership is a contact sport Our Values: I Trust and CARE
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Opportunities to learn and grow
Q-12 Scorecard - CGPL 2009 2008 Mean Grand Mean 3.92 3.73 Opportunities to learn and grow 4.03 3.68 Progress in last six months 3.43 Best friend 3.89 3.72 Co-workers committed to quality 4.00 3.78 Mission/purpose of company 4.11 3.97 My opinions count 3.79 3.71 Encourages development 3.63 Supervisor/someone at work cares 4.12 Recognition last seven days 3.42 Do what I do best every day 3.84 3.69 Materials and equipment 3.85 3.62 I know what is expected of me at work 4.24 4.19 Tata Power Mgt 09 3.99 3.64 3.89 3.90 4.14 3.74 3.84 3.88 3.31 3.97 4.28 N = 154 N = 134 N = 1297
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Opportunities to learn and grow
Q-12 Scorecard – Management and Non Management Management Difference of Mean Non-Management %5 %4+5 Mean Gallup Global %tile GrandMean 3.88 49th 3.94 53rd Opportunities to learn and grow 38 73 3.99 48th 43 67 3.76 36th Progress in last six months 28 62 3.64 34th 31 53 3.26 20th Best friend 35 70 3.89 63rd 65 83 4.32 82nd Co-workers committed to quality 29 72 3.90 42nd 64 82 4.31 70th Mission/purpose of company 42 80 4.14 61st 69 87 4.45 81st My opinions count 3.84 58th 41 3.70 50th Encourages development 3.74 43rd 3.68 41st Supervisor/someone at work cares 34 37th 49 71 Recognition last seven days 22 51 3.31 33 3.17 31st Do what I do best every day 36 3.97 50 75 4.07 56th Materials and equipment 45th 4.08 54th I know what is expected of me at work 85 4.28 89 4.54 60th N = 1297 N = 1522
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Q12: Management ESAT : Management Scores by Org Unit
T&D – By Org Units Technical Services – By Org Units (%4+%5) T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineering CLD Overall Satisfaction 82 87 62 72 83 61 80 Advocacy 73 76 68 56 63 40 88 Loyalty 86 90 75 74 38 Trombay – By Org Units (%4+%5) Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 85 81 Advocacy 70 65 61 64 68 83 Loyalty 69 56 60 77 Q12: Management
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Q-12– By Functions TP Mgmt. Total TPTC Services ERP Belgaum T&D
Tech. Services Grand Mean 3.88 4.39 4.15 4.13 4.04 3.92 Global %ile 49th 84th 69th 68th 61st 52nd Learn and grow 48th 74th 64th 42nd 54th Progress discussion 34th 33rd 56th 45th 30th 36th Best friend 63rd 92nd 73rd 80th 70th Co-workers Quality 82nd 95th 66th 53rd Mission Alignment 87th 77th 81st 59th Opinions Count 58th 89th 86th 50th 60th Encourages Development 43rd Care 37th 75th 23rd 39th Recognition 51st 47th 35th 38th Role Fitment 72nd Materials & Equipment 55th Role Clarity 83rd >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved.
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Q-12– By Functions TP Mgmt. Total Trombay Support Services Hydros
Jojobera Projects Haldia Grand Mean 3.88 3.90 3.84 3.81 3.74 3.62 3.57 Global %ile 49th 50th 45th 43rd 38th 29th 26th Learn and grow 48th 46th 56th 30th 32nd Progress discussion 34th 35th 31st 36th 14th Best friend 63rd 55th 58th 60th 40th 52nd Co-workers Quality 42nd 39th 20th Mission Alignment 61st 47th 51st 59th Opinions Count 53rd Encourages Development 44th 37th 23rd Care 22nd 25th Recognition 27th 16th Role Fitment 33rd Materials & Equipment 54th 28th 17th Role Clarity 24th >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved.
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Q-12– By ORG units - ERP TP Mgmt. Total ERP Total Maithon Haldia Noida
Naraj Marthapur Jojobera Grand Mean 3.88 4.13 4.45 4.32 4.24 4.09 3.60 Global %ile 49th 68th 87th 80th 75th 65th 28th Learn and grow 48th 84th 88th 69th 71st 37th Progress discussion 34th 56th 66th 57th 78th 30th Best friend 63rd 73rd 90th 85th 55th 43rd Co-workers Quality 42nd 21st Mission Alignment 61st 74th 72nd 89th 53rd Opinions Count 58th 91st 40th Encourages Development 81st 64th 26th Care 50th 82nd 44th 18th Recognition 79th 19th Role Fitment Materials & Equipment 45th 54th 76th 33rd Role Clarity 36th 52nd 51st 22nd >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Q-12– By ORG units - Hydros
TP Mgmt. Total Hydros Total Bhira Khopoli Bhivpuri Grand Mean 3.88 3.81 4.07 3.40 Global %ile 49th 43rd 63rd 17th Learn and grow 48th 56th 79th 64th 25th Progress discussion 34th 36th 52nd 46th 14th Best friend 58th 45th Co-workers Quality 42nd 38th 65th 35th 13th Mission Alignment 61st 47th 28th Opinions Count 53rd 71st 41st Encourages Development 37th 55th Care 22nd 24th 6th Recognition 27th 32nd 10th Role Fitment 50th Materials & Equipment 54th 67th Role Clarity 31st 40th >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Support Services Total
Q-12– By ORG units – Support Services TP Mgmt. Total Support Services Total Secretarial SHE Corp Sourcing Regulation Commercial T&D Capex Projects Grand Mean 3.88 3.84 4.77 4.05 4.02 3.81 Global %ile 49th 45th 96th 62nd 60th 43rd Learn and grow 48th 50th 99th 46th 59th Progress discussion 34th 31st 88th 30th 52nd 27th 17th Best friend 63rd 55th 97th 53rd 82nd 70th 38th Co-workers Quality 42nd 58th 77th Mission Alignment 61st 86th 80th 71st 68th 79th Opinions Count 98th 75th 72nd Encourages Development 44th 51st Care 37th 35th 39th Recognition 33rd Role Fitment 87th 73rd 64th Materials & Equipment 92nd 23rd Role Clarity 36th 90th 26th 22nd >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Support Services Total
Q-12– By ORG units – Support Services TP Mgmt. Total Support Services Total Corp Administration IT Business Development Finance HR Others Grand Mean 3.88 3.84 3.75 3.70 3.66 3.65 3.92 4.04 Global %ile 49th 45th 39th 35th 32nd 31st 52nd 61st Learn and grow 48th 50th 56th 38th 36th 66th 59th Progress discussion 34th 47th 20th 33rd Best friend 63rd 55th 51st 46th 58th 70th Co-workers Quality 42nd 30th 18th 17th 16th 15th 27th Mission Alignment 60th 69th 68th 75th Opinions Count 43rd 77th Encourages Development 44th Care 37th 21st Recognition 25th 19th Role Fitment 41st 28th 74th Materials & Equipment 29th 40th Role Clarity 23rd 12th 26th >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Q-12– By ORG units – T&D TP Mgmt. Total T&D Receiving Transmission
Distribution Grand Mean 3.88 3.92 3.97 3.87 3.75 Global %ile 49th 52nd 56th 48th 39th Learn and grow 53rd 55th 45th Progress discussion 34th 30th 32nd 19th Best friend 63rd 70th 66th 77th 71st Co-workers Quality 42nd 44th Mission Alignment 61st 68th 69th 60th Opinions Count 58th 64th 50th Encourages Development 43rd 41st 37th Care 24th 47th Recognition 35th 13th Role Fitment 54th 40th Materials & Equipment 62nd 36th Role Clarity 10th >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Q-12– By ORG units – Technical Services
TP Mgmt. Total Tech. Services CLD CCD Engineering EQAG Grand Mean 3.88 3.92 4.35 4.19 3.64 3.57 Global %ile 49th 52nd 82nd 72nd 31st 26th Learn and grow 48th 54th 79th 66th 36th 42nd Progress discussion 34th 59th 64th 25th 11th Best friend 63rd 61st 89th 68th 62nd Co-workers Quality 80th 67th 32nd 28th Mission Alignment 83rd 69th 47th 46th Opinions Count 58th 74th 75th 60th Encourages Development 43rd 53rd 71st 33rd 29th Care 37th 73rd 22nd Recognition 38th 20th 23rd Role Fitment 50th Materials & Equipment 45th 39th 91st 16th 8th Role Clarity 35th >=60th Percentile 41st - 59th Percentile <= 40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved. Copyright © 2008 Gallup, Inc. All rights reserved.
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Q12: Non Management ESAT : Management Scores by Org Unit
T&D – By Org Units Technical Services – By Org Units (%4+%5) T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineering CLD Overall Satisfaction 82 87 62 72 83 61 80 Advocacy 73 76 68 56 63 40 88 Loyalty 86 90 75 74 38 Trombay – By Org Units (%4+%5) Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 85 81 Advocacy 70 65 61 64 68 83 Loyalty 69 56 60 77 Q12: Non Management
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Q12 - By Function TP Non Mgmt. Total Thermal T&D Hydro
Support Services Jojobera ETA Belgaum Others Grand Mean 3.94 3.78 4.12 4.04 4.03 3.95 4.30 4.81 3.88 Global %ile 53rd 41st 67th 61st 60th 54th 79th 97th 49th Learn and grow 36th 23rd 48th 47th 38th 35th 77th 96th Progress discussion 20th 11th 31st 27th 30th 26th 90th 21st Best friend 82nd 78th 87th 84th 88th 86th 99th 75th Co-workers Quality 70th 63rd 73rd 68th 85th 74th Mission Alignment 81st 83rd 71st Opinions Count 50th 43rd 58th 51st 28th Encourages Development 29th 55th 44th Care 37th 39th 89th 72nd Recognition 25th 34th 64th 95th Role Fitment 56th 69th 19th Materials & Equipment 65th 57th 76th 93rd Role Clarity 45th 80th 92nd >=60th Percentile 41st - 59th Percentile <=40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved.
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Q12 - By Org. Units - Support Services
TP Non Mgmt. Total Support Services Total Civil and Estate Construction Admini- stration Accounts Others Grand Mean 3.94 4.03 4.23 3.80 4.22 4.18 3.91 Global %ile 53rd 60th 74th 42nd 71st 51st Learn and grow 36th 38th 59th 22nd 16th 85th 40th Progress discussion 20th 30th 41st 13th 48th 29th Best friend 82nd 88th 89th 96th 86th Co-workers Quality 70th 78th 99th 84th 87th 81st Mission Alignment 77th 75th 69th 91st 83rd Opinions Count 50th 44th 24th 37th Encourages Development 43rd 14th 73rd 31st Care 39th 49th 12th 56th Recognition 25th 33rd 8th 15th Role Fitment 76th 68th 46th Materials & Equipment 54th 64th 35th 67th Role Clarity 62nd 93rd 45th >=60th Percentile 41st - 59th Percentile <=40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved.
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Q12 - - Jojobera TP Non Mgmt. Total Jojobera Total Grand Mean 3.94
3.95 Global %ile 53rd 54th Learn and grow 36th 35th Progress discussion 20th 26th Best friend 82nd 87th Co-workers Quality 70th Mission Alignment 81st 83rd Opinions Count 50th 63rd Encourages Development 41st 44th Care 37th Recognition 31st 34th Role Fitment 56th Materials & Equipment 30th Role Clarity 60th 79th >=60th Percentile 41st - 59th Percentile <=40th Percentile Copyright © 2008 Gallup, Inc. All rights reserved.
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Managing Enterprise level Parameters
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Alignment and Future: Management
Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 68 89 -- -- -- -- 78 95 78 89 80 89 N = 1297 %5 %4+%5 %1+%2 Benchmarks %4+%5
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Communication and Future: Non Management
Mean Gallup Global %ile 2008 2006 59 48 68 4.02 60th 69 53 74 4.09 65th N = 1522 %5 %4+%5 %1+%2 Statistically significant increase/decrease compared to 2006 %iles based on Mean
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Leadership - Management
Mean Gallup Global %ile 2008 2006 - 78 29 68 4.07 45th - 76 25 61 4.11 - 71 21 57 3.97 N = 1297 %iles based on Mean %5 %4+%5 46
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Leadership – Management
Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 70 91 68 90 74 91 62 88 83 64 81 64 56 91 55 87 57 91 N = 1297 Benchmarks %4+%5 47
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Culture: Management Mean 2006 2005 2008 14 44 20 56 64 3.63 14 51 20 58 68 3.67 11 37 11 34 43 3.07 7 23 15 41 45 2.94 N = 1297 %5 %4+%5 %1+%2 %iles based on Mean %5 %4+%5 %5 %4+%5
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Culture: Management -- 68 -- 4.28 -- 77 -- 3.77 -- 76 -- 4.30 -- 79 --
Mean 2008 2006 -- 68 -- 4.28 -- 77 -- 3.77 -- 76 -- 4.30 -- 79 -- 3.97 N = 1297 %5 %4+%5 %5 %4+%5 %5 %4+%5 %1+%2 49
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Culture: Non Management
Mean Gallup Global %ile 2008 2006 65 52 67 3.84 45th 58 40 57 3.76 39th 68 49 67 3.99 57th 65 - 4.02 60th N = 1522 Statistically significant increase/decrease compared to 2006 %5 %4+%5 %1+%2 %iles based on Mean %5 %4+%5 %5 %4+%5 50
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Facilities: Management
Mean 2006 2005 2008 -- -- -- 3.44 N = 1297 %5 %4+%5 %1+%2 %iles based on Mean %5 %4+%5 %5 %4+%5
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Facilities: Non Management
Gallup Global %ile Mean 2008 2006 71 56 73 4.06 63rd 62 45 62 3.93 53rd 71 54 76 4.21 73rd 71 59 78 4.09 65th N = 1522 %5 %4+%5 %1+%2 Statistically significant increase/decrease compared to 2006 %iles based on Mean 52
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Measurement & Rewards: Management
Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 41 79 42 72 47 79 50 81 47 77 60 81 N = 1297 Benchmarks %4+%5
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Measurement & Development: Non Management
Gallup Global %ile 2008 2006 2005 Mean 62 36 50 41 55 3.63 30th - 43 61 - 3.55 25th 64 50 68 54 72 3.82 44th N = 1522 %5 %4+%5 %1+%2 Statistically significant increase/decrease compared to 2006 %iles based on Mean 54
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Training, Development & Empowerment- Management
Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 61 82 59 82 72 81 54 70 56 66 46 57 57 85 56 82 54 85 61 81 56 80 64 80 N = 1297 %5 %4+%5 %1+%2 Benchmarks %4+%5
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Survey Communication & Action: Management
Mean Gallup Global %ile 2008 2006 2005 54 22 50 36 68 3.67 33rd 35 68 30 64 3.75 23rd 36 22 51 28 63 3.47 N = 1297 %5 %4+%5 %1+%2 %iles based on Mean %5 %4+%5 %5 %4+%5
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Survey Communication & Action: Non Management
Mean Gallup Global %ile 2008 2006 62 51 67 3.83 45th 35 52 35 52 3.59 27th 29 47 29 47 3.31 13th %5 %4+%5 %1+%2 %iles based on Mean %5 %4+%5 %5 %4+%5
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The Road Ahead: q-12 Share results with team Look at Low scores
Discuss plans that will take the scores up, with the team Finalise plans, ask for resources Review and share progress on a quarterly basis If required, do a dipstick on team after intervention Keep communication channels alive!
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Improving Team Climate
Key to develop Team Climate Action Plans
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I know what is expected of me at work
My Departmental Processes are well defined and have well defined Measures I am trained in these Processes I know my role in each of these Processes, and track specific Measures My Departmental Goals are aligned with Company Goals My Goals are based on Departmental Goals I am not unduly engaged in activities that are not covered by goals
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Materials & Equipment Available
The Department has identified all Materials, Equipment & Tools, and Resources necessary to manage the Processes well My Department does the resource analysis as a part of Annual Goal Setting Process The Resource analysis covers the impact on performance Resource assessment is regularly done as part of progress reviews
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Do what I do best every day
Have Individual skills been mapped to position competency requirements? Have Competency/Skill gaps been identified? Are competency/skill gaps bridged before assigning a new role?
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Recognition in the Past week
Have Department Reviews been structured? How Individual achievements are shared with Team Members? How do we recognize individual & team achievements on a regular basis within our Department? Do we look for good work done by our team members?
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Someone Cares We are asked about any personal difficulties we may have? We are not overloaded beyond a reasonable stretch We feel comfortable in sharing our personal concerns with Team members? Have we created SPR for every job in the Department, so that individual performance is not hampered if the FPR is not available for some personal reasons?
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Encourages Development
Do we share our individual learning with Team Members? How & how often? Have we identified Departmental Resources for various competencies? Do we make ourselves available to coach our fellow team members as & when required? Do we support our colleagues by sharing his/her responsibilities to make him/her available for learning opportunities?
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My Opinion Counts Do we regularly hold structured brainstorming sessions on issues of importance to departmental goals? Do we take the opinion of concerned person before taking a decision that may impact his/her work? Are we continuously engaging people in making small improvements? Do we monitor performance on participation in our Team Meetings? Something like MEM Rating! Is the Participation score more than 7.5?
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Mission & Purpose alignment
Are all Team Members aware of Company’s Mission, Vision and Values (including the descriptors for key words)? Do we have SDM? Has it been prepared through participation by all members? Do we immediately share the SDM with those who join the team later? Do we immediately train a new employee in the relevant Processes, and help him/her prepare the goal sheets?
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Co-workers committed to Quality
Do we review departmental & individual performances on a regular basis? Are quality issues discussed and RCA done for any deviations? Do we work together as problem solving team and use DeMMI methodology to improve? Are all members of the team trained in problem solving & quality tools?
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Best Friend at work Do we have common goals that make us work together? Do we celebrate success together? Do we solve problems together? Do we share our learning with our Team mates?
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Progress in last 6 months
Do we follow the Appraisal process cycle without any delay? Are each of the Appraisal meetings scheduled much in advance? Is adequate time spent in these meetings? (Agree on adequate)
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Opportunities to Learn & Grow
Are competency gaps clearly identified for each person in the department? Does each person have a specific training plan? Does the team leader have a pre training discussion with each person to clarify expectations from the training? Does the team leader have a post training discussion with the person to review learning & its application on job? Are there scheduled learning sessions within the department?
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Q12® Engagement Hierarchy
What do I get? What do I give? Do I belong? How can we grow? Growth Opportunities to learn and grow Progress discussion in last six months Best friend Coworkers committed to quality Mission/Purpose of company My opinions count Encourages development Supervisor/Someone cares Recognition last seven days Do what I do best every day Materials and equipment I know what is expected of me at work Teamwork Managerial Support Basic Needs
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Thank You
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