1. BPO Services

2. Index Company Overview Business Portfolio BPO Infrastructure
Services Provided
Risk Mitigation
Differentiators
Talent Acquisition & Retention
Our Clients
Management Team

3. Company Overview 11 year old New York based company
60 Million USD annual Revenue
Business focus on BPO
2nd Largest privately held consultancy firm in New York
24/7 state of art call center in India
World wide offices with 1500 Employees
Business model can reduce cost up to 40%
Our Client base covers wide range of industries

4. Business Portfolio Consultancy
Have placed more than 750 consultants in diverse industries.
Software Testing
State of art testing facility in Chennai employs 150+ engineers and software professionals. Our clients include cutting edge Business Intelligence companies and Data Integration solution providers.
BPO
We provide range of services from Tele-sales, Customer Service, Loyalty / Customer Retention and Remote Technical Support.

5. BPO Infrastructure
Amtex operates a scalable and robust technology infrastructure consisting of proprietary and customer developed applications and a completely converged secure global network.
All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. Amtex can integrate its systems with their client applications to align with client business process.
500 seats capacity call center in Chennai
In-built resilience to ensure 100% uptime
4 Mbps MPLS Bandwidth between Chennai and New York
6 Mbps Internet Bandwidth
16 x E1 = 480 International Voice Circuits
VPN Connectivity to clients for secured communication
Outbound capacity
Predictive Dialer, Siemens EPABX and ACD, HP Enterprise Class servers and Database for B2C and B2B campaigns
Inbound capacity
Toll Free and Geography specific Toll Numbers, Siemens ACD,
24 x 7 support

6. Our Offerings Industry Verticals Telecom Internet Services
Banking & Financial
Retail
Health care
Horizontal offerings
Market Research / Market Surveys
Technical Support services
Customer Relationship Management
Customer Infrastructure Support

7. Industry Verticals
Our services offered cut across multiple industry verticals providing operational excellence, in-depth domain and functional knowledge.
Customer Retention Initiatives 
Lender Support
Services
Inventory Management
Customer Retention Initiatives
Customer Help Desk
Asset Financing
Order Management
Medical Coding
Accounts Receivable Management
Reconciliation
Payment Processing (NSF / BACS)
Customer Relationship Management
Accounts Receivables
Credit Card Sales
Lead Generation for
B2B campaigns
Track and Trace Support
B2B Lead Generation campaigns
Virtual Front
Office
Mortgage Processing
Telemarketing B2C campaigns
Online catalog
sales support
Sales & Marketing
Healthcare
Banking and Financial
Internet Services
Retail
Telecom

8. Customer Relationship Management Technical Support Services
Horizontal Offerings
Amtex operation team’s strength lies in domain knowledge and quality driven processes. The services can be tailor made to suit client requirements. Our expertise listed below
Remote Infrastructure Management
Remote Software Services
Customer Retention Services
Accounts Receivable
Remote Network Management
Customer Generation Services
Accounts Payable
Remote Desktop Support
Customer Relationship Management
Finance & Accounting
Technical Support Services

9. Customer Life Cycle Management Services
Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation
The following summarizes our Customer Life Cycle Management services
Customer Care
Presales, Shipping/Delivery queries, Warranty Entitlement
Account Management
Customer Acquisition and Retention, Sales Lead Management.
Technical Support
Level 1,2 and 3 support

10. Customer Service Credentials
Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / Retail
Call answer within 3 rings, First call resolution, Fault dictionary for speedy resolution.
Partner Mentality % engagement top to bottom rapid response to ever changing customer needs.
Scalable in terms of infrastructure, manpower and processes.
Solutions aligned with customer needs to achieve improved Customer Satisfaction.

11. Service Provided
100 seats x 16 hours - Tele sales campaign for one of the leading Internet Service Provider in USA
80 seats x 16 hours - Tele sales campaign for a US mobile company
60 seats x 8 hours - Market Research for Fast Food Restaurant chains in USA
65 seats x 16 hours - Selling VOIP products in Telecom domain
100 seats x 16 hours - Selling Satellite TV services
30 seats x 8 hours - Technical Help Desk for one of the leading software company in US
40 seats x 10 hours - Remote management Auto Spare parts supply chain
30 seats x 16 hours - Inbound Customer sales verification for telecom products
30 seats x 8 hours - B2B Appointment fixing for high value software products

12. Quality
Consistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes.
Well documented policies and processes – ISO 9001:2000
Innovation and continual improvement – integral part of our QMS framework
Six Sigma methodology for continual improvement of processes and performance.

13. Risk Mitigation Key components of Risk are in Process Mitigation
Proven migration and management methodology
Experienced process migration teams
Phased migration capability
Disaster Recovery and Business Continuity
Our delivery infrastructure provides multiple levels of Disaster Recovery, available all processes as a chargeable service.
Technology Reliability
State of Art technology implementation from CISCO (WAN, Routers), Siemens (Switch), ININ (Predictive Dialer), HP (Servers)
Trend Micro Anti virus, daily backup and offsite storage, IPSEC/PPTP/L2TP based VPN capabilities etc.
Information Security
Amtex practices various methods to achieve data security needs of customers and for its internal need of securing information assets.

14. Differentiators - AMTEX USP
Present in US as well as in India - Helps in close coordination with client as well as reduce the operating cost
Amtex is ISO company - certified by TUV SUD
Quick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short notice
Inbuilt Disaster Recovery options in every respect like
3 different vendors for Voice connectivity
2 different vendors for Internet connectivity
Multiple UPS in “n+1” redundancy mode backed up by 250 KVA Diesel Generator
Stringent Data Security Management
Our information security policy covers the Operations, IT, MIS, Admin, Finance and Quality Departments.
Employee responsive HR practices

15. Differentiators - AMTEX USP
Difference
Clients expect delivery, clients demand delivery and delivery is what it boils down to at the end of it all. Delivering results is our primary focus at Amtex Systems, Inc. Our quest is to develop partnerships with each of our clients, identify opportunities, manage obstacles, define and exceed goals and target to achieve success.
Know Customer Service yr Unblemished Customer Retention/ Proven Delivery Model
Solutions Aligned with Customer Needs - Improved Guest Experience
Partner Mentality Total Engagement Top to Bottom - Rapid response to ever-changing needs 
Multi-Channel Solution - Supportive Innovations in response to customers
Managed Efficiencies - Proven cost effectiveness while improving customer satisfaction
Scalability - Resource and Manpower

16. Benefits to Clients
Cost Savings – Average cost of a qualified technology call center professional costs at least $ 5000 per month and non technology professional cost $ Whereas Amtex can source qualified professional at fraction of this cost in Chennai and pass on this benefit to the client.
Our client can focus on their core business, devising strategies and its implementation which will help to improve the profitability as well as the overall revenue performance
Abundant supply of qualified manpower enables our client to scale up the call center at short notice.

17. Talent Acquisition & Retention
People are the most critical component of Amtex’s quality delivery mechanism. It hires best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive reward schemes.
Amtex encourages intra / entrepreneurial managerial talent and the ownership of responsibility
 All CSR are college graduates and have suitable skills
 All team members are selected strictly based on established criteria considering customer's requirements
Amtex looks for folks with the kind of skill, interests and background that would be an asset for your kind of business
Candidates are screened and tested for English language skills, both written and spoken, as well as pressure taking capabilities.

18. Our Clients

19. Our Management Team Sunny Pokala – CEO
Has over 15 years of experience in Financial Services, Telecom, IT and ITES domain. Has worked in blue chip companies like JP Morgan and AIG. Currently heads the BPO division at Amtex Systems.
K.Sankaralingam - COO
He has more than 26 years experience in Telecom, IT, and ITES domains and a profound experience in managing independent profit centers. Graduate Engineer from Madurai University and Postgraduate in management from IIM, Calcutta.
Mythili – Chief Financial Officer
Heads Finance, Accounting and Internal Audit. She has more than 20 years experience of post qualification experience.

20. Thanks You