1. Template Name: ENGAGE™ Change Champion Onboarding Pack
Template Description: The ENGAGE™ Change Champion Onboarding Pack is used to help brief Change Champions within newly establish Change Networks to aid change planning and execution
ENGAGE™ Stage Alignment: This template is aligned to Stage 3 – Change Preparation

2. WHAT IS A CHANGE IMPACT? The new way Change plan Change response
Solution design
Change impact
Requirements
Original issue
The old way
Planned benefits

3. CHANGE IMPACT EXAMPLES?
“A change impact identifies the potential consequences of a change, or estimates what needs to be modified to accomplish a change.”
I’m worried about my role now some of the processes have gone away
THE OLD WAY
THE NEW WAY
Currently I use Purchase Order pads to raise PO’s
I have to raise a PO in SAP now
All supplier invoices are sent to site to be authorised
We don’t see a supplier invoice unless there is a query on it
Currently I don’t record what goods we’ve received
Now I have to record a GRN in SAP
I quite like the PO Pad, its safe and I know what I’m doing here?

4. BUSINESS REPRESENTATIVES
OUR CHANGE NETWORK
AND IN REALITY….
REGIONAL DIRECTOR OR
HEAD OF A FUNCTION WHO IS ACCOUNTABLE FOR MAKING CHANGES HAPPEN
AMBASSADORS
YOU….
YOU’VE ALL BEEN EMPOWERED BY THE HEAD OF THE REGION / FUNCTION TO MAKE CHANGE HAPPEN.
CHAMPIONS
BUSINESS REPRESENTATIVES
AGENTS
PEOPLE IN VIRIDOR WHO WANT TO HELP SUPPORT PROJECT ENTERPRISE

5. BUSINESS REPRESENTATIVES
WHAT SUPPORT DO I HAVE? 2-WAY STREET
THE KNOWLEDGE
The Process Leads have the understanding on what is changing and how the new world looks
AMBASSADORS
SUPPORT / GUIDE
CHAMPIONS
BUSINESS REPRESENTATIVES
FEEDBACK
THE METHODS
The Change Team have the methods, tools, templates to help you engage with your regions / functions
AGENTS

6. WHAT DO I FOCUS ON FIRST (CHANGE PLANNING)
Type 0 – Change Impacts
These are changes which can be dealt with whenever
EXAMPLE
All service agreements need to be stored on SharePoint so they are visible
Type 1 – Change Impacts
These are changes which must be dealt with before go-live, to help prepare our region / department for what is to come.
EXAMPLE
Understanding on what a sales pipeline is and ensure processes are align before go-live
Type 2 – Change Impacts
These are changes which must be dealt with at go-live.
EXAMPLE
All Sales Executives must have the software installed during go-live
Type 3 – Change Impacts
These are changes which must be dealt with after go-live.
EXAMPLE
All Sales Executives will need to adopt and utilise the mobile technology

7. All Sales Executives must have the software installed during go-live
WHAT DO I FOCUS ON FIRST (CHANGE PLANNING)
EXAMPLE
All service agreements need to be stored on SharePoint so they are visible
Send targeted communications to the Sales team (from the Regional Sales Managers) explaining why this needs to happen. Agree when this change should take affect, e.g. all historical agreements, from 3 months ago or from a specific date.
EXAMPLE
Understanding on what a sales pipeline is and ensure processes are align before go-live
Run a series of education / awareness sessions with the sales team to explain what the sales pipeline is. Produce enhanced versions of a “Day In The Life” to help them understand where they are going towards.
EXAMPLE
All Sales Executives must have the software installed during go-live
Organise IT to install the CRM software on the machines as part of the cutover process
EXAMPLE
All Sales Executives will need to adopt and utilise the mobile technology
Ensure all sales execs have access to a mobile tablet, ensuring they have been trained on the new CRM system or know where the materials are. Gather feedback on adoption issues and make Change Officers aware.

8. CONTOL ROOMS
Control Rooms are proactive meetings with key people within the Change Network including yourselves where the Change Team and yourselves meet regularly to build and share the Change Plans, discuss Business Readiness and to report back any resistance to the change so it can be proactively managed.